Agilis Systems | Solutions | Utilities | GPS Tracking, Fleet Management, Mobile Resource Management, Location-Based Service, Route Optimization, Field Service Automation

Agilis Systems | Optimize Your Mobile World

Industry Segments:

•	Electric
•	Natural Gas
•	Water
•	Sewer
•	Cable TV
•	Underground Location Services
•	Telecommunications

Companies within the utility industry are continuously scrutinized for cost efficiency and customer satisfaction despite rising labor and fuel costs. Customers hate service appointment windows because they feel like a prisoner in their own home waiting for the mobile worker to arrive. When the worker does show up, frequently they don’t have the correct skills or parts to complete the task.

COMMON UTILITIES ISSUES:

Issue	Solutions	Benefits


It seems like my techs are driving helter-skelter.	SmartROUTE and SmartCALL create the most efficient routes all day long based on the location of each confirmed customer appointment.	Reduce fuel and maintenance cost. More jobs per day. Increase customer satisfaction.



Who is the closest worker with the required skills for this emergency job?	SmartLOCATE quickly identifies qualified field workers closest to a job.	Improve customer service with reduced ‘time to service’. Field workers complete more jobs per day.



We always seem to have too much overtime by our field workers.	SmartDISPATCH alerts dispatchers when field workers are approaching overtime thresholds.	Reduce payroll expense.



Why are so many customers not home when a technician arrives?	SmartCALL automatically calls the customer to confirm they will be home.	Eliminate ‘dead’ truck rolls which can cost as much as $75 per truck roll.



Drivers get lost.	SmartNAVIGATE provides audible turn-by-turn directions to the handset.	Save gas, time and mileage while increasing productivity.

Agilis Solution

	SOFTWARE MODULES

	•	SmartLOCATE
	•	SmartDISPATCH
	•	SmartFORMS
	•	SmartROUTE
	•	SmartCALL
	•	SmartNAVIGATE

Agilis’ SmartLOCATE provides you with current and historical locations of all your mobile resources (workers, trucks, heavy equipment). SmartDISPATCH provides real time data to / from the field, giving technicians access to necessary job details and dispatchers accurate job / worker statuses. Together they form an integrated solution that provides you with the tools to accurately manage your mobile workers and quickly respond to customer demands.

The Agilis SmartCALL system will automatically call just prior to a service call and allow the customer to easily confirm, postpone, or re-schedule the call for another day. As soon as Agilis receives a confirmation, SmartDISPATCH instantly notifies the mobile worker of their next service call, eliminating “dead” truck rolls for the mobile worker and wasted time for the customer.

The complete Agilis solution not only sets the customer free but also dramatically improves management control of field workers. Field productivity is greatly increased through enhanced communications and the reduction of service calls when no one is home. According to Driscoll and Associates, companies that re-optimize their service schedules on a real-time basis have achieved up to a 30% increase in work orders completed per day.

Construction