Utility Industry

Companies within the utility industry are continuously scrutinized for cost efficiency and customer satisfaction despite rising labor and fuel costs. Customers hate service appointment windows because they feel like a prisoner in their own home waiting for the mobile worker to arrive. When the worker does show up, frequently they don’t have the correct skills or parts to complete the task.

Industry Segments: Electric Natural Gas Water Sewer Cable TV Underground Location Services Telecommunications
		Success Story:
		•	Telecommunications Solutions
		Solution Sheets:
		•	Utility Industry
		•	Door-to-Door Sales
		Spotlights:
		•	Utility Plant Maintenance

COMMON UTILITIES ISSUES:

Issue Solutions Benefits It need to provide my techs with an efficient schedule of jobs that maximizes time and resources. SmartROUTE and SmartCALL create the most efficient routes all day long based on the location of each confirmed customer appointment. Reduce fuel and maintenance cost. More jobs per day. Increase customer satisfaction. I need to find the closest worker with the required skills for this emergency job. SmartLOCATE quickly identifies qualified field workers closest to a job. Improve customer service with reduced ‘time to service’. Field workers complete more jobs per day. We always seem to have too much overtime by our field workers. SmartDISPATCH alerts dispatchers when field workers are approaching overtime thresholds. Reduce payroll expense. Our invoice process is slow, making our cash flow tight SmartPAY allows the mobile worker to accept credit cards using their mobile device Payment can be recieved when services are rendered allowing a quicker cash flow. So many customers not home when a technician arrives. SmartCALL automatically calls the customer to confirm they will be home. Eliminate ‘dead’ truck rolls which can cost as much as $75 per truck roll. My drivers get lost. SmartNAVIGATE provides audible turn-by-turn directions to the handset. Save gas, time and mileage while increasing productivity. I need a better way of ensuring that our fleet vehicles are kept in good shape. SmartDIAGNOSTICS uses the computer in the vehicle to detect anything wrong in the system. Understanding which vehicles need what preventative and routine maintenance keeps your vehicles in tip-top shape.

Agilis Solution

	Suggested Solutions:   • SmartWORKS   • SmartDISPATCH   • SmartLOCATE       Suggested Add Ons:   • SmartNAVIGATE   • SmartPAY   • SmartCALL   • SmartDIAGNOSTICS

Agilis’ SmartLOCATE provides you with current and historical locations of all your mobile resources (workers, trucks, heavy equipment). SmartDISPATCH provides real time data to / from the field, giving technicians access to necessary job details and dispatchers accurate job / worker statuses. Together they form an integrated solution that provides you with the tools to accurately manage your mobile workers and quickly respond to customer demands.

SmartCALL system will automatically call just prior to a service call and allow the customer to easily confirm, postpone, or re-schedule the call for another day. As soon as Agilis receives a confirmation, SmartDISPATCH instantly notifies the mobile worker of their next service call, eliminating “dead” truck rolls for the mobile worker and wasted time for the customer.

The complete Agilis solution not only sets the customer free but also dramatically improves management control of field workers. Field productivity is greatly increased through enhanced communications and the reduction of service calls when no one is home. According to Driscoll and Associates, companies that re-optimize their service schedules on a real-time basis have achieved up to a 30% increase in work orders completed per day.