HVAC Solution

• Reduce Expenses • Increase Cash Flow • Increase Productivity • Improve Customer Service Success Story: • Four Seasons Heating & Cooling Solution Sheet: • Bluetooth Mobile Printing

SOFTWARE MODULES • SmartLOCATE • SmartDISPATCH • SmartFORMS • SmartWORKS • SmartROUTE • SmartNAVIGATE • SmartCALL • SmartPAY

Issue Solutions Benefits Who is the closest technician to this job? SmartLOCATE quickly identifies qualified mobile workers closest to a job. Improve customer service with reduced ‘time to service’ with proper personnel. Our technicians complain about too much paperwork. SmartDISPATCH enables instant data communications of job details and updates from the field to virtually eliminate driver paperwork. Faster and more accurate billing while completing more jobs per day. It seems like my technicians are driving helter-skelter. SmartROUTE and SmartCALL create the most efficient routes all day long based on the location of each confirmed customer appointment. Reduce fuel and maintenance costs. Complete more jobs per day. Increase customer satisfaction. I don’t know how accurate the mileage reimbursement reports are. SmartROUTE reports miles required to complete jobs in the order handled. Reduce operating expenses. Why are so many customers not home when a technician arrives? Our customers complain about large appointment windows. SmartCALL automatically calls the customer to confirm they will be home and provides them with your technician's ETA. Eliminate ‘dead’ truck rolls which can cost as much as $75 per truck roll and increase customer satisfaction. Our technician's overtime hours are too high. SmartDISPATCH alerts dispatchers when field workers are approaching overtime thresholds. Reduce payroll expense. Drivers get lost. SmartNAVIGATE provides audible turn-by-turn directions to the handset. Save gas, time and mileage while increasing productivity. Our cash flow cycle is too long, tying up crucial funds. SmartPAY provides instant mobile payment processing. Improve your company's cash flow and decrease back office invoicing efforts.

• Work Order Detail Dispatch
• Unlimited Mobile Forms
• Dynamic Route Optimization
• GPS Locations of Mobile Workers, Vehicles and Assets
• Mobile Payment Processing with Optional Mobile Printing
• Audible Navigation to Job Sites
• Customer ETA Alerts
• Vehicle Maintenance Alerts

Agilis’ solution sets your customers free by automatically calling just prior to a service call allowing the customer to easily confirm, postpone, or re-schedule the appointment for another day. As soon as the Agilis system receives a confirmed appointment, SmartDISPATCH instantly notifies the technician of their next destination and re-optimizes the remaining appointments to minimize mileage and drive time. This revolutionary approach to field service is repeated throughout the day, eliminating wasted time for both the customer and the technician, driving up customer satisfaction and operational efficiency while reducing overall costs.

The complete Agilis solution also dramatically improves management control of your technicians. Agilis gives your technician instant access via SmartDISPATCH to the necessary job details required to correctly complete the job the first time. SmartLOCATE assists the dispatcher by matching jobs with workers that have the appropriate skills and parts to ensure first time quality. Mobile productivity is greatly increased through enhanced communications and the reduction of service calls when no one is home. The technician, via SmartNAVIGATE, can also receive turn-by-turn driving instructions from their present location to their next service stop. According to Driscoll and Associates, companies that re-optimize their service schedules on a real-time basis have achieved up to a 30% increase in work orders completed per day.