Agilis Systems assists distributors in the pharmaceuticals industry, one of the most time-sensitive for deliveries, streamline their work orders and deliveries with SmartWORKS.
SmartWORKS combines the power ofSmartDISPATCH and SmartLOCATE with the intelligence of dynamic route
optimization to maximize operational
efficiency throughout the entire day
Challenge
A pharmaceutical manufacturer that delivers medicines to doctors and hospitals by using their own fleet of drivers and contracted couriers needed the ability to closely track and have better oversight of their timesensitive deliveries. They desired a way to cut down on mileage, idle time, and overtime for their drivers. The company also wanted to improve customer service and save costs through reduced delivery errors and by increasing the timeliness of deliveries. These errors and late deliveries cost the company over $500 per delivery. They needed a comprehensive solution that only Agilis Systems was able to provide.
Solution
This pharmaceutical distributor teamed up with Agilis Systems and deployed SmartWORKS in all of their delivery trucks. Work orders from two different back office systems feed into Agilis’ software and are automatically routed and dispatched to the appropriate driver’s handset. The driver can then execute his deliveries in order, updating the order status on the handset. Using SmartFORMS’ barcode capture feature, the driver barcode scans the package being delivered to ensure proper delivery.
Results
Using Agilis Systems’ SmartWORKS with SmartFORMS, this company was able to significantly reduce errors and cut down on missed delivery costs. Agilis’ comprehensive solution helped the company improve driver performance by reducing mileage and overtime by an average of 4% each, for an estimated savings of $300,000 per year. With the proof of delivery from SmartFORMSand location tracking with SmartWORKS, they also saved an estimated $500,000 annually in liability claims. To top that off, delivery errors were cut by an estimated 20%, saving them over $150,000 more per year. With the hustle of the medical industry plus the importance of efficient and timely deliveries, not to mention the rising cost of transport, the company’s increase in savings and customer satisfaction really add up.
