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Boost customer satisfaction with automated ETA calls to customers for appointment notification and verification plus dramatically reduce no-show trips

SmartCALL™ lets you automatically contact customers for arrival notification and verification. Now your customers can be automatically contacted ahead of time so that they can be home when your mobile worker arrives. This means happier customers and fewer wasted trips. SmartCALL™ does the contacting for you.



SmartCALL™ allows you to:

Automatically contacting customers who are next on the schedule.
If the customer confirms the appointment, SmartCALL™ will automatically send a text message for the mobile worker to proceed to the assigned location.
If the appointment is not confirmed, SmartCALL™ will contact the next customer on the route until a confirmation is received.
Automatically rescheduling missed appointments
Requires SmartDISPATCH™ or SmartWORKS™
  Smart Sheet:
 
SmartCALL
   
  Automated
ETA Call
   
  The technician will be at your home in 15 minutes.
To confirm - press 1.
 
 
 



Benefits include:

Improves customer satisfaction by freeing your customers from being stuck at home for hours waiting for your mobile worker
Creates a competitive advantage by allowing your customers to be productive (shop, run errands...) and then head home when you're on the way
Eliminates those costly no-show stops
Reduces costs by eliminating missed delivery / service calls

 



 
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Core Software
• SmartFORMS
• SmartDISPATCH
  • SmartFORMS
• SmartLOCATE
• SmartWORKS
  • SmartDISPATCH
  • SmartFORMS
  • SmartLOCATE
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Software Options
• SmartCALL
• SmartDIAGNOSTICS
• SmartDOT
• SmartFORMS
• SmartNAVIGATE
• SmartPAY
• SmartTIME
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