| |
|
|
 |
|
After configurations are completed and devices are activated, typically within 1 to 2 days, live user training is conducted on the web portal and mobile device training is delivered in a train the trainer model.
Agilis Customer Care also provides proactive customer support. New customers are contacted twice the first week, once a week during the first month, and once a month during the first quarter. After this, the customer determines how often they would like to receive proactive support follow up calls. On-going support is available by contacting customer service, 24x7.
| Hours of Support: |
|
24 hours a day / 7 days a week |
| |
|
|
| Office Hours: |
|
8:00 am - 6:00 pm CDT Monday - Friday |
| |
|
|
| Support Contacts: |
|
314-732-4925
toll-free: 1-877-244-5479
fax: 314-228-0056
e-mail: support@agilissystems.com
(e-mail is only checked during office hours) |
| |
|
|
|
|
