ABOUT THE POSITION

We are looking for an experienced Marketing Automation & Demand Generation Manager to drive high performing demand and lead generation programs as well as customer engagement campaigns. The candidate will be expected to create/oversee a data driven email marketing and customer referral strategy. We are a team with a passion for delivering solutions that go above and beyond the expectations of our users. The ideal candidate will thrive in a work environment that requires strong problem solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication. The candidate will also have extensive experience in a fast-paced and innovative marketing environment.

ESSENTIAL FUNCTIONS

• Plan, develop and implement email and referral programs to meet lead generation and customer engagement objectives across multiple brands
• Work with sales team to drive lead automation and process
• Work with Marketing Communications team to develop engaging and high performing email content
• Create and manage lead acquisition campaigns, monitor performance and adjust accordingly
• Ensure lead nurturing programs are built for all inbound and outbound marketing initiatives
• Optimize marketing automation and lead nurturing processes through email content and other digital channels
• Track and report on campaign performance data
• Monitor and analyze lead behavior to understand how our inbound marketing activity turns into customers, their buyers journey and continually refine the process to convert
• Other duties as assigned

QUALIFICATIONS

• Bachelor’s Degree in Marketing, Business, Communications or related field
• 5+ years of growth marketing experience in a marketing or sales environment
• Proven ability to succeed in a B2B marketing environment, integrating with sales and driving qualified leads
• Experience and expertise in financial modeling required
• Experience working with cross functional teams, leadership positions preferred
• Working experience with Google Analytics, Salesforce, Pardot, and other Business Intelligence suites or other Marketing Database Management Systems
• Strong applied knowledge with email marketing
• Experience in configuring and managing funnel statistics via CRM and Marketing Automation software (Pardot or other MA software)
• Must be highly motivated, self-starter with proven marketing and lead generation knowledge
• Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Excellent presentation, written and verbal skills
• Organizational and time management skills required

WORK ENVIRONMENT

• The hours of this position are Monday through Friday from 8:00 AM until 5:00 PM
• Fast-paced environment with opportunities for growth and reward
• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION & BENEFITS

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:

• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)
• Position offers a Base Salary

ABOUT THE POSITION

We are currently looking for a Sales Development Representative (SDR) to work directly with our Account Management team to increase the qualified pipeline of new opportunities for our Sales teams. The SDR should be a self-starter with a track record of successful, credible lead follow- up and sales development experience at multiple executive levels within any sized organization.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Prospect, educate and qualify new business prospects, marketing-generated leads and targeted existing customers to create sales-ready opportunities
• Utilize a consistent contact attempt process via phone and email to follow-up, nurture and qualify leads and opportunities
• Keep abreast of the industry and market technologies to ensure you are a trusted resource to prospects and customers
• Follow the established Agilis Systems pre-sales process and consistently use Salesforce.com to document prospect interaction, ensuring efficient lead management
• Develop and maintain daily plans to maximize phone time, including pre-call planning, adhering to metrics and customizing scripts to market segments and prospect type
• Reach and exceed key performance indicators including calls scheduled, calls completed, qualified opportunities and deals won from your meetings

QUALIFICATIONS

• Entry level to 1 year of sales or professional experience
• College Degree preferred but not required
• A strong interest in building a career in sales
• Entrepreneurial mindset - eager to advance through clearly defined learning and earning paths
• Self-disciplined, organized and ambitious – must be able to consistently hit daily and monthly objectives
• Go-getter attitude that displays initiative and persistence, all with a competitive drive
• Positive and energetic attitude with exceptional communication skills
• Resilience, perseverance, and the ability to overcome objections is a must
• Ability to work in a high-energy, sales-team environment
• Cold calling, sales training, and Salesforce.com experience is a plus but not required
• Lead Qualification / Sales Development experience required
• Familiarity with cloud-based software services (SaaS) is a plus
• Strong ability to learn new technology and adapt quickly
• Proven ability to work in a high-energy sales team environment as a team player
• Must have strong verbal and written communication skills
• Exhibits a strong desire to develop and maintain professional relationships externally and internally
• Proficient with Microsoft Office (Excel, Word, PowerPoint) required

WORK ENVIRONMENT

• Fast-paced environment with opportunities for growth and reward
• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the-job-excellence, so we offer competitive compensation and benefits packages:

• Base Salary
• Uncapped Commissions (Paid Monthly) with exponential multiplier increases
• Medical, Dental, Vision, and 401(k) benefits are offered

ABOUT THE POSITION

Agilis Systems, LLC is seeking highly-motivated Business Intelligence Analyst Intern who can join the Agilis Systems’ Advanced Analytics team. This position is located in St. Louis, MO. You will support various teams’ strategic decision making through reporting, dashboarding, and other innovative data visualizations. You will also support controls to ensure proper data hygiene practices and maintain a knowledge base of business intelligence processes and data mapping.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Build of innovative data visualizations through self-managed business intelligence projects to encourage informed decision making in strategy teams
• Communicate with business users to elicit analytics requirements. Coordinate any necessary meetings and maintain correspondence on projects with impacted users
• Evaluate datasets for influential insights through data mining and statistical analysis
• Create and manage business intelligence visualizations, including standardized reporting and dashboarding through Microsoft Power BI and Tableau; Business Intelligence functionalities created should be intuitive and address specific key performance indicators of the business
• Maintain a knowledge base through proper, accessible documentation on business intelligence processes including data quality controls, field mappings, and training materials
• Evaluate current data analytics strategies and work with team in developing recommendations and improvements
• Other duties as assigned

QUALIFICATIONS

• Currently enrolled and pursuing, or very recently graduated and achieved, a Bachelor’s in Business Administration or Information Systems or a related field from an accredited university
• Knowledge of Microsoft Power BI and Tableau
• Familiar with data mining practices using PSQL
• Available for Summer 2020 Semester
• Must be in good academic standing
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
• Strong critical thinking and analytical problem solving
• Experience working with data mining and data exploration
• Experience working in business intelligence software
• Ability to maintain organization of self and projects
• Strong client facing skills
• Self-starter with passion for entrepreneurial endeavors

WORK ENVIRONMENT

• Fast-paced environment with opportunities for growth and reward
• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the-job-excellence, so we offer competitive compensation and benefits packages:

• Position offers an Hourly Salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered

ABOUT THE POSITION:

We are looking for an Account Executive who will be responsible for expanding and driving revenue growth in our Mid-Market Channel (5-100 devices). This candidate will be responsible for prospecting and closing sales, tracking channel sales activity, and providing sales projections.

ESSENTIAL FUNCTIONS – RESPONSIBILITIES:

• Prospect into assigned or discovered leads and conduct aggressive selling efforts
• Facilitate new processes, tools, communications, training and methodologies to ensure sales program's success across teams and departments throughout the company
• Serve with other departments to facilitate relationships in order to achieve the organization's goals and objectives
• Participate in client interactions to ensure cross-training, customer satisfaction and management involvement regularly
• Ensure reporting and communications are frequent and bi-directional
• Prospect, educate and qualify leads to create sales-ready opportunities
• Own outbound sales activity targeting new clients within the assigned channel while taking on new channels and opportunities as needed
• Leverage client referrals, associations and networking
• Qualify new business opportunities to set web-based meetings and sales presentations for review of Agilis Systems products and services to close opportunities
• Manage the full sales cycle, with a focus on building and maintaining an accurate pipeline
• Follow the established Agilis Systems pre-sales process and consistently use Salesforce.com to document prospect interaction, ensuring efficient lead management and account management
• Prioritize opportunities and coordinate with internal resources to provide the best customer experience

QUALIFICATIONS:

• A Bachelor's Degree in Business or Technical discipline or equivalent experience in a related field
• 5+ years of relevant work experience
• Bilingual in English/Spanish is a plus
• Working knowledge of the most current technologies and products used in the industry
• Strong sales experience and phone etiquette required
• Must have excellent written and verbal communication skills
• Experience with business R.O.I. and operating expense management
• Resourcefulness in problem solving with the ability to respond with a sense of urgency
• Excellent interpersonal and team skills
• Strong computer skills – (MS Office, Outlook, SalesForce.com)
• 3+ years of quota carrying sales experience in a high activity B2B sales environment
• Ability to establish rapport with multiple levels of decision makers
• Prior B2B SaaS experience, WebEx, and/or virtual sales is preferred, but not required

WORK ENVIRONMENT:

• The hours of this position are Monday through Friday from 9:00 AM until 6:00 PM
• Fast-paced environment with opportunities for growth and reward
• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the-job-excellence, so we offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Attainable Quota with Full Commission Potential
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)

ABOUT THE POSITION

As the Vice President of Marketing you own the entire lead generation side of our business. The scope of your role starts with brand awareness and carries through the funnel to customer sales. We’re looking for proven experience in a high-growth, transactional business (SaaS/Ecommerce). You will be responsible for overseeing, managing and ensuring professional development for the marketing team while contributing to the ongoing success of Agilis Systems through leading inbound demand generation, ecommerce and customer analytics. You’ll own these major areas of our business:

• Marketing strategy, planning, and execution
• Organic, SEM, and SEO activities across Google, Bing, and other search properties
• Direct implementation and execution of marketing policies and practices including digital media buying
• Oversee execution of first and third party ecommerce strategies
• Online marketing websites and social channels
• Email, content and social marketing
• Conversion rate optimization for landing pages, social, ad spending, websites, and marketing creative
• All paid advertising
• Develop and manage retail pricing structures
• Brand recognition, positioning, and reputation management
• Manage customer analytics data and support the Operations and Sales teams through customer analytics
• Marketing creative services and design

KEY RESPONSIBILITIES

• Develop inbound/outbound lead generation strategies for digital and offline channels including SEM/PPC, SEO, social, display/retargeting, ecommerce, events, webinars, and offline channels—Enhance these strategies to improve pipeline and conversion percentages
• Oversee marketing communications including branding, public relations, advertising, white papers, trade shows, seminars/event materials, market research management, website design and content
• Oversee product marketing, including: product launch, presentations, sales tools, and general sales support
• Develop and track metrics and success criteria for all marketing programs and activities across demand generation, product marketing, channel/partnership marketing campaigns, and creative services
• Manage/scale marketing lead gen, funnel optimization, and testing with Google AdWords, Google Analytics, Facebook Ad platform and other online ad outlets
• Translate a strategic marketing plan into actionable quarterly targets/initiatives, keeping team and budget on target and on schedule
• Establish budgeting, attribution, reporting and performance/ROI analysis
• Manage a team responsible for marketing operations and tech stack, integrated campaigns, digital media, email marketing, customer marketing/expansion initiatives, field marketing, and events
• Develop critical relationships and communication plans with the leaders throughout the organization
• Serve as the voice for product marketing, brand, buyer persona development, positioning & market analysis to internal & external audiences
• Develop and maintain a thorough understanding of the company’s markets, competitors, sales cycles, clinical influences and consumer behaviors
• Oversee reporting of sales and marketing activities, including leads, sales orders, sales by product and customer lists

QUALIFICATIONS

• Bachelor’s Degree in Marketing, Communications, Business or equivalent experience preferred
• 10+ years of progressive marketing management and leadership experience
• Excellent verbal and written communication skills
• Proven track record of hitting revenue targets/goals in a fast-growing, B2B/SaaS required
• Strong ability to scale and align sales and marketing organizations, ramp revenue, and drive predictable growth and customer retention by working collaboratively across the organization
• Excellent planning and organizational skills with the ability to lead and motivate people to achieve results
• Demonstrable analytical and interpersonal skills paired with strong executive-level communication skills required
• “In-the-Trenches” attitude with an ability to combine strategic thinking with tactical execution
• Data-driven methodology with a track record of driving a digital strategy at scale
• Strong project management skillset with attention to detail and the ability to drive deadlines, create executive reports, and manage issue escalations
• Ability to diagnose the lead generation and development process to remove impediments and prescribe changes to targeting, messaging, campaign execution, and lead development tactics
• Detailed understanding at the tactical level for conversion rates at each stage of lead and opportunity development, while unearthing the levers that increase conversion rates is a must
• Mastery of brand, value/ROI based communications, and product marketing
• Must have experience working with and leveraging CRM, BI, and marketing automation systems (preference for Salesforce.com, Marketing Cloud, and Pardot, Microsoft PowerBI)
• High degree of understanding and knowledge regarding online ad exchanges, Google Analytics or other web analytics systems, SEM and SEO required
• Servant leader mindset, a self-starter and a strong listener
• Additional duties as assigned

COMPENSATION AND BENEFITS

We value hard work and on-the-job-excellence, so we offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Position offers a Base Salary plus Bonus with Equity Participation
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)

ABOUT THE POSITION

Agilis Systems is searching for a talented DevOps Engineer to join our Engineering team. This is a new role and an exciting opportunity for someone who wants to be a part of a growing team and thriving organization. As a DevOps Engineer, you will be responsible for maintaining and automating system infrastructure and operational processes, ensuring reliability and scalability as our business continues to expand. You will work closely with the entire Engineering team to implement DevOps best practices and deliver an outstanding user experience to our customers.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Establish, document, and promote DevOps best practices for the entire Engineering team
• Automate creation and maintenance of application infrastructure, ensuring consistency across production and pre-production environments
• Update and automate operational processes such as software deployments
• Implement enhancements to system monitoring, logging, and alerting
• Own the build toolchain and CI pipeline
• Work with application engineers to troubleshoot any operational or performance issues in production
• Document continuity/failover/recovery plans and identify areas for improvement
• Collaborate with architects and application engineers to ensure applications are maintainable and scalable
• Work with team leaders to define a DevOps roadmap for continuous improvement

QUALIFICATIONS

• B.S. in Computer Science or equivalent experience
• 3+ years of experience as a DevOps Engineer or in a similar role
• Strong experience with Linux-based infrastructures and system administration, including database administration
• Strong experience with administering public cloud infrastructure such as GCP or AWS
• Experience with using infrastructure automation and configuration tools such as Ansible, Puppet, or Chef
• Experience with CI/CD tools and version control systems
• Willingness and enthusiasm to learn new skills and techniques
• Current with industry trends and best practices
• Outstanding ability to both proactively and reactively identify and troubleshoot issues
• Strong written and verbal communication skills
• Experience with Scrum or other Agile methodologies is highly preferred

WORK ENVIRONMENT

• Monday through Friday
• Flexible schedule

COMPENSATION AND BENEFITS

• 17 PTO Days
• Competitive Salary
• Medical, Dental, Vision, Life, and 401(k) benefits are offered
• Flexible hours and work-from-home opportunities

ABOUT THE POSITION

We are looking for a Retention Specialist to join our growing organization! The Retention Specialists maximize every opportunity to re-establish exceptional customer service and can advise customers on the benefits of a GPS tracking system through Agilis while empathizing with the feedback customers provide on their experiences. After probing, representatives are empowered to negotiate portions of the customer agreement within department parameters. The goal is to ensure that at the end of each call, our customers feel confident that Agilis is the best option for GPS tracking. Therefore, the ideal candidate must have a passion for customer interaction with vast technical knowledge and/or carrier experience.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Ability to assess the customer’s needs by asking probing questions, addressing issues, building rapport and negotiating to achieve a mutually beneficial resolution
• Professionally manages difficult or emotional customer situations, responds promptly to customer needs and responds to requests for service and assistance
• Assure quality and accurate representation of products
• Represent Agilis professionally and ensure that customers have an exceptional experience
• Consistently improve retention efforts and achieve monthly retention rates
• Identifies, facilitates and ensures effective communication of all technical inquiries and problem resolution from the customer to internal resources
• Additional duties as assigned

QUALIFICATIONS

• 5+ years of customer service, sales or customer success experience preferred
• Experience in developing and sustaining long-term, value-based customer relationships at all levels
• Must have a strong goal orientation and desire to continuously learn and improve your skills and knowledge
• Must be a quick learner and self-starter with the ability to follow through on commitments
• Flexibility– responsibilities may expand or change with the business needs
• Salesforce CRM experience is a plus
• Excellent written and verbal communication skills, problem solving and decision- making skills required
• Organizational and time management skills required

WORK ENVIRONMENT

• The hours of this position are Monday - Friday and may vary with the needs of the business

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

• Position offers a Hourly Salary and Monthly Bonus potential
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days(PTO)

This position is located in Charlotte, NC

ABOUT THE POSITION

Agilis Systems is currently looking for a tenacious and dynamic Business Development Representative (BDR) to increase the qualified pipeline of new opportunities for our Sales Teams. This individual will play a pivotal role in the expansion of our Sales Organization and continued customer growth. The BDR should be a self-starter with a track record of successful, credible lead follow-up, and sales development experience at multiple executive levels within a small to medium sized organization.

This position is for a new office in Charlotte, NC. Success in this role has potential to grow into an Account Executive position in the future. If you are looking to join a growing organization to employ your sales skills or jumpstart your career in sales with an amazing tech company, we want to hear from you.

ESSENTIAL FUNCTIONS

• Connect with potential customers through outbound cold calling, a minimum of 70 calls/day
• Generate new business opportunities/sales by prospecting and qualifying leads through an outbound strategy leveraging both cold calls and email
• Establish and transfer qualified opportunities for Account Executives
• Meet daily activity KPIs and achieve monthly quotas
• Track all activities using Salesforce (CRM) to build a pipeline and should all relevant prospecting information with the Account Executives
• Research accounts, identify decision makers, and generate interest in our platform
• Maintain and expand your database of prospects within your assigned territory
• Actively listen to prospects to uncover hidden objectives to fully understand and qualify needs required
• Develop and maintain professional relationships externally and internally
• Other duties as assigned

QUALIFICATIONS

• Working knowledge of sales prospecting or sales development experience highly preferred.
• Experience working with Salesforce.com or similar CRM preferred
• Familiarity with cloud-based software services (SaaS) is a plus
• Strong ability to learn new technology and adapt quickly
• Self-motivated, high energy, and dynamic outbound sales phone presence required
• Proven ability to learn and thrive in a fast-paced environment as a team player
• Must have excellent verbal and written communication skills
• Motivated to build a lasting career in sales
• Driven to make an impact and exceed sales goals
• Competitive nature with a track record of over-achieving quota
• Hunter mentality with the capability to grow your skills as the business expands
• Proficient with Microsoft Office (Excel, Word, PowerPoint) required
• Ability to multitask and manage your time accordingly

WORK ENVIRONMENT

• Fast-paced environment with opportunities for growth and reward
• Rapidly growing organization that is looking to promote from within
• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence and offer competitive compensation and benefits packages.

• Base Salary
• Uncapped Commissions (Paid Monthly) with exponential multiplier increases
• Medical, Dental, Vision and 401(k) benefits are offered
• 17 PTO Days and 8 Paid Holidays

ABOUT THE POSITION

We are currently looking to hire a Strategic Account Manager who is focused on building relationships and managing accounts. Our Strategic Account Management team works with our most valued customers to grow their business using Agilis Systems’ telematics software. This role partners with our customer success, sales and product teams to deeply understand the opportunities available within our existing customer base - and in turn deliver organic growth to Agilis Systems. If you have the skills and the entrepreneurial spirit to achieve the responsibilities of this opportunity, we would love to hear from you!

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Manage and grow a book of business leveraging a defined process that proactively engages our customers, that results in improved customer engagement, retention and revenue growth
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
• Facilitate a successful onboarding of new customers assigned the book of business
• Ensure customers are leveraging our products and services regularly and successfully, and educate them as necessary with insights and tactics for our solution can support their business
• Be comfortable interacting with the customers leveraging all manners of communication, including phone calls, email, social networks, and webinars to communicate opportunities to extend initiatives with the company
• Act as the liaison between key customers and internal teams, and advocate customer needs/issues cross-departmentally as appropriate.
• Gather requirements and features from customers and their communities to augment Sales and business growth
• Work cross functionally to identify biggest sales opportunities and drive execution leading to real business results
• Monitor and manage assigned customer accounts to ensure they are healthy, while identifying at risk accounts to deploy retention initiatives that minimize monthly and annual churn rates
• Ask for and leverage client referrals, associations and networking to pass leads to our sales teams.
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
• Conduct Monthly/Quarterly Business Reviews
• Complete customer profiling work as needed within Salesforce CRM

QUALIFICATIONS

• Related Bachelor’s Degree required (Sales, Marketing, Business Administration etc.)
• A 2+ year work history in Sales and Marketing related roles, preferably inside sales
• An entrepreneurial mindset
• Highly motivated individual with the ability to understand and identify customer’s needs
• Team oriented individual who enjoys collaborating with others
• Strong problem-solving skills required
• A history of working with CRM software (Salesforce.com)
• Understanding of revenue generating metrics, experience in a SaaS organization is a plus
• A passion for building business plans and executing strategic initiatives
• Comfortable in a fast-paced technology company, start-up experience is a plus
• Must have excellent interpersonal, leadership, organizational, and communication skills

WORK ENVIRONMENT

• Fast-paced environment with opportunities for growth and reward
• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Attainable Quota with Full Commission Potential
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)

ABOUT THE POSITION

This role is a specialized form of customer service in which service and technical skills are used to focus on what is best for the customer. Customer Support Associates serve as the face of the company and are responsible for solving customer issues, documenting each contact for the business and ensuring the customer remains loyal to our brand.

ESSENTIAL FUNCTIONS

• Communicate effectively with customers via phone
• Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction
• Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions
• Confirm customer understanding of the solution and provide additional customer education as needed to prevent call backs on the same issue
• De-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company
• Provide superior technical support on all branded products and build successful long-term relationships with both internal and external customers
• Save customers that are looking to end their relationship with Agilis
• Look for ways we can increase revenue on accounts by educating customers on new or existing products we offer

QUALIFICATIONS

• Proficient in Gmail
• Exceptional customer service skills
• Strong technical aptitude and/or background in triaging technical issues
• Ability to learn fast in a non-traditional training environment
• Organized with proficient attention to detail
• Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually
• Ability to type well and at a fast pace
• Flexibility on schedules
• 1+ years of experience in a call center or support role
• Sales or cross-selling experience
• Salesforce knowledge
• Retention experience

WORK ENVIRONMENT

• Call center environment
• The hours of this position are Monday through Friday from 10am – 7pm and every Saturday from 8am – 5pm (Off days are Sunday and one day during the week.)

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence and offer competitive compensation and benefits packages.

• Position offers a base salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)

ABOUT THE POSITION

At Agilis Systems one of our core values is to Delight Our Customers and we are seeking a friendly, engaged, result driven Customer Support Specialist who is fluent in Spanish to join our growing organization and help us continue to live up to our values! The Customer Support Specialist – Bilingual will be responsible for accurately responding to customer inquiries that occur via inbound telephone calls, chats, emails and/or cases efficiently from our English and Spanish speaking customers. This position also makes outbound customer calls to gain additional information and/or to provide follow up and ensure satisfactory resolution to customer issues.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Respond to assigned calls, chats, emails, cases in a professional and positive manner ensuring responses are complete, accurate and conform to company core values and policies
• Accurately document customer account records with the reason for contact and resolution provided
• Ensure any follow up activities required to resolve customer issues are completed in a timely manner
• Facilitate customer issue escalations to the appropriate person/group as necessary
• Actively and consistently support all efforts to simplify and enhance the customer experience
• Consistently meet or exceed individual and team performance objectives daily and monthly
• Work cooperatively with members of the Customer Support Team and other Agilis Teams to identify customer support opportunities and make recommendations
• Maintain current knowledge of products, offers, policies and effectively apply knowledge
• Convey an image of quality, integrity and comprehensive understanding of the products and services used by the customers
• Understand all internal systems, processes and procedures
• Perform other duties as assigned

QUALIFICATIONS

• Relevant work experience required
• 2+ years of customer service experience working directly with customers - call center environment
• 2+ years of technical experience in a customer centric organization
• Fluent in both English and Spanish language required
• Excellent written and verbal communication skills (English & Spanish) required
• Organizational and time management skills necessary
• Must have excellent problem solving and decision making skills
• Proficient with Microsoft Office (Excel, Word, PowerPoint) required
• Ability to learn quickly and work independently
• Ability to handle multiple tasks in a fast paced, changing environment
• Proven ability to provide outstanding customer service with emotional balance
• Great personality; team spirit

WORK ENVIRONMENT

• Call center environment
• The hours of this position are Monday through Friday from 10am – 7pm and every Saturday from 8am – 5pm (Off days are Sunday and one day during the week.)

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)