ABOUT THE POSITION

This role is a specialized form of customer service in which service and technical skills are used to focus on what is best for the customer. Customer Support Associates serve as the face of the company and are responsible for solving customer issues, documenting each contact for the business and ensuring the customer remains loyal to our brand.

ESSENTIAL FUNCTIONS

• Communicate effectively with customers via phone
• Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction
• Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions
• Confirm customer understanding of the solution and provide additional customer education as needed to prevent call backs on the same issue
• De-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company
• Provide superior technical support on all branded products and build successful long-term relationships with both internal and external customers
• Save customers that are looking to end their relationship with Agilis
• Look for ways we can increase revenue on accounts by educating customers on new or existing products we offer

QUALIFICATIONS

• Proficient in Gmail
• Exceptional customer service skills
• Strong technical aptitude and/or background in triaging technical issues
• Ability to learn fast in a non-traditional training environment
• Organized with proficient attention to detail
• Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually
• Ability to type well and at a fast pace
• Flexibility on schedules
• 1+ years of experience in a call center or support role
• Sales or cross-selling experience
• Salesforce knowledge
• Retention experience

WORK ENVIRONMENT

• Call center environment
• The hours of this position are Monday through Friday from 10am – 7pm and every Saturday from 8am – 5pm (Off days are Sunday and one day during the week.)

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence and offer competitive compensation and benefits packages.

• Position offers a base salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)

ABOUT THE POSITION

We are currently looking for a Sales Development Representative (SDR) to work directly with our Account Management team to increase the qualified pipeline of new opportunities for our Sales teams. The SDR should be a self-starter with a track record of successful, credible lead follow- up and sales development experience at multiple executive levels within any sized organization.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Prospect, educate and qualify new business prospects, marketing-generated leads and targeted existing customers to create sales-ready opportunities
• Utilize a consistent contact attempt process via phone and email to follow-up, nurture and qualify leads and opportunities
• Keep abreast of the industry and market technologies to ensure you are a trusted resource to prospects and customers
• Follow the established Agilis Systems pre-sales process and consistently use Salesforce.com to document prospect interaction, ensuring efficient lead management
• Develop and maintain daily plans to maximize phone time, including pre-call planning, adhering to metrics and customizing scripts to market segments and prospect type
• Reach and exceed key performance indicators including calls scheduled, calls completed, qualified opportunities and deals won from your meetings

QUALIFICATIONS

• Entry level to 1 year of sales or professional experience
• College Degree preferred but not required
• A strong interest in building a career in sales
• Entrepreneurial mindset - eager to advance through clearly defined learning and earning paths
• Self-disciplined, organized and ambitious – must be able to consistently hit daily and monthly objectives
• Go-getter attitude that displays initiative and persistence, all with a competitive drive
• Positive and energetic attitude with exceptional communication skills
• Resilience, perseverance, and the ability to overcome objections is a must
• Ability to work in a high-energy, sales-team environment
• Cold calling, sales training, and Salesforce.com experience is a plus but not required
• Lead Qualification / Sales Development experience required
• Familiarity with cloud-based software services (SaaS) is a plus
• Strong ability to learn new technology and adapt quickly
• Proven ability to work in a high-energy sales team environment as a team player
• Must have strong verbal and written communication skills
• Exhibits a strong desire to develop and maintain professional relationships externally and internally
• Proficient with Microsoft Office (Excel, Word, PowerPoint) required

WORK ENVIRONMENT

• Fast-paced environment with opportunities for growth and reward
• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the-job-excellence, so we offer competitive compensation and benefits packages:

• Base Salary
• Uncapped Commissions (Paid Monthly) with exponential multiplier increases
• Medical, Dental, Vision, and 401(k) benefits are offered

ABOUT THE POSITION

Agilis Systems is searching for a talented Software Engineer to join our Internal Products Engineering team. This is an exciting opportunity for someone who wants to be a part of a thriving organization. As a software engineer on the Internal Products Engineering team, you will be responsible for building the applications that power corporate operations at Agilis and ensuring that they scale to meet the needs of our rapid growth.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Write full-stack, custom applications to support and enhance internal processes
• Optimize workflows for sales, customer support, and fulfillment to reduce errors and drive cost savings
• Integrate with various third-party and external applications
• Maintain and update applications post-release to ensure continued success
• Write customer-facing web applications for ordering and account management
• Develop tools for deploying applications and monitoring infrastructure
• Enable your co-workers to perform their jobs more efficiently and effectively

QUALIFICATIONS

• B.S. in Computer Science or equivalent experience
• 2-3+ years of relevant work experience
• Willingness and enthusiasm to learn new skills and techniques
• Ability to work independently on standalone projects or as part of a small team
• Strong Java experience required (experience with other languages is a major plus as evidence of a strong development background)
• SQL experience is required
• Web development experience with HTML and JavaScript is required
• Experience with Scrum or other Agile methodologies is highly preferred
• Hibernate and Spring experience is highly preferred
• Linux experience is highly preferred

WORK ENVIRONMENT

• Monday through Friday

COMPENSATION AND BENEFITS

• 17 PTO Days
• Competitive Salary
• Medical, Dental, Vision, Life, and 401(k) benefits are offered

ABOUT THE POSITION

At Agilis Systems one of our core values is to Delight Our Customers and we are seeking a friendly, engaged, result driven Customer Support Specialist who is fluent in Spanish to join our growing organization and help us continue to live up to our values! The Customer Support Specialist – Bilingual will be responsible for accurately responding to customer inquiries that occur via inbound telephone calls, chats, emails and/or cases efficiently from our English and Spanish speaking customers. This position also makes outbound customer calls to gain additional information and/or to provide follow up and ensure satisfactory resolution to customer issues.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Respond to assigned calls, chats, emails, cases in a professional and positive manner ensuring responses are complete, accurate and conform to company core values and policies
• Accurately document customer account records with the reason for contact and resolution provided
• Ensure any follow up activities required to resolve customer issues are completed in a timely manner
• Facilitate customer issue escalations to the appropriate person/group as necessary
• Actively and consistently support all efforts to simplify and enhance the customer experience
• Consistently meet or exceed individual and team performance objectives daily and monthly
• Work cooperatively with members of the Customer Support Team and other Agilis Teams to identify customer support opportunities and make recommendations
• Maintain current knowledge of products, offers, policies and effectively apply knowledge
• Convey an image of quality, integrity and comprehensive understanding of the products and services used by the customers
• Understand all internal systems, processes and procedures
• Perform other duties as assigned

QUALIFICATIONS

• Relevant work experience required
• 2+ years of customer service experience working directly with customers - call center environment
• 2+ years of technical experience in a customer centric organization
• Fluent in both English and Spanish language required
• Excellent written and verbal communication skills (English & Spanish) required
• Organizational and time management skills necessary
• Must have excellent problem solving and decision making skills
• Proficient with Microsoft Office (Excel, Word, PowerPoint) required
• Ability to learn quickly and work independently
• Ability to handle multiple tasks in a fast paced, changing environment
• Proven ability to provide outstanding customer service with emotional balance
• Great personality; team spirit

WORK ENVIRONMENT

• Call center environment
• The hours of this position are Monday through Friday from 10am – 7pm and every Saturday from 8am – 5pm (Off days are Sunday and one day during the week.)

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)

This position is located in Charlotte, NC

ABOUT THE POSITION

Agilis Systems is currently looking for a tenacious and dynamic Business Development Representative (BDR) to increase the qualified pipeline of new opportunities for our Sales Teams. This individual will play a pivotal role in the expansion of our Sales Organization and continued customer growth. The BDR should be a self-starter with a track record of successful, credible lead follow-up, and sales development experience at multiple executive levels within a small to medium sized organization.

This position is for a new office in Charlotte, NC. Success in this role has potential to grow into an Account Executive position in the future. If you are looking to join a growing organization to employ your sales skills or jumpstart your career in sales with an amazing tech company, we want to hear from you.

ESSENTIAL FUNCTIONS

• Connect with potential customers through outbound cold calling, a minimum of 70 calls/day
• Generate new business opportunities/sales by prospecting and qualifying leads through an outbound strategy leveraging both cold calls and email
• Establish and transfer qualified opportunities for Account Executives
• Meet daily activity KPIs and achieve monthly quotas
• Track all activities using Salesforce (CRM) to build a pipeline and should all relevant prospecting information with the Account Executives
• Research accounts, identify decision makers, and generate interest in our platform
• Maintain and expand your database of prospects within your assigned territory
• Actively listen to prospects to uncover hidden objectives to fully understand and qualify needs required
• Develop and maintain professional relationships externally and internally
• Other duties as assigned

QUALIFICATIONS

• Working knowledge of sales prospecting or sales development experience highly preferred.
• Experience working with Salesforce.com or similar CRM preferred
• Familiarity with cloud-based software services (SaaS) is a plus
• Strong ability to learn new technology and adapt quickly
• Self-motivated, high energy, and dynamic outbound sales phone presence required
• Proven ability to learn and thrive in a fast-paced environment as a team player
• Must have excellent verbal and written communication skills
• Motivated to build a lasting career in sales
• Driven to make an impact and exceed sales goals
• Competitive nature with a track record of over-achieving quota
• Hunter mentality with the capability to grow your skills as the business expands
• Proficient with Microsoft Office (Excel, Word, PowerPoint) required
• Ability to multitask and manage your time accordingly

WORK ENVIRONMENT

• Fast-paced environment with opportunities for growth and reward
• Rapidly growing organization that is looking to promote from within
• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence and offer competitive compensation and benefits packages.

• Base Salary
• Uncapped Commissions (Paid Monthly) with exponential multiplier increases
• Medical, Dental, Vision and 401(k) benefits are offered
• 17 PTO Days and 8 Paid Holidays

This position is located in Charlotte, NC

ABOUT THE POSITION

We are looking for an Account Executive who will be responsible for expanding and driving revenue growth with a targeted approach within an assigned territory within our Mid-Market sales channel. This candidate will be responsible for prospecting companies, having conversations that help them to best understand the benefits and value of our solution, and closing sales. This individual will play a pivotal role in the expansion of our Sales Organization and continued customer growth.

ESSENTIAL FUNCTIONS

• Prospect into assigned territory for outbound sales activity targeting new prospects within assigned channel while taking on new channels opportunities using aggressive selling efforts
• Advise and co-develop with sales leadership the creation of new processes, tools, communications, training and methodologies to ensure sales program's success across teams and departments throughout the company
• Work with other departments to facilitate relationships in order to achieve the organization's goals and objectives
• Participate in client interactions to ensure cross-training, customer satisfaction and management involvement regularly
• Ensure reporting and communication is frequent and bi-directional
• Prospect, educate, and qualify new business leads to create opportunities to set web-based meetings and sales presentations for review of Agilis Systems products and services to close opportunities
• Leverage client referrals, associations and networking to drive new business opportunities
• Manage the full sales cycle, with a focus on building and maintaining an accurate pipeline
• Follow the established Agilis Systems pre-sales process and consistently use Salesforce.com to document prospect interaction, ensuring efficient lead management and prospect management
• Prioritize opportunities and coordinate with internal resources to provide the best customer buying experience
• Train, coach, and motivate the Business Development Team to help them prospect, develop pipelines and drive new business opportunities.
• Reporting and supervisorial duties as assigned by management

QUALIFICATIONS

• A Bachelor's Degree in Business or Technical discipline or equivalent experience in related field
• 5+ years of relevant work experience required
• 3+ years of quota carrying sales experience in a high activity B2B sales environment preferred
• Prior B2B SaaS experience, WebEx, and/or virtual sales is preferred, but not required
• Working knowledge of the most current technologies and products used in the industry
• Strong sales experience and phone etiquette required
• Must have excellent written and verbal communication skills required
• Experience with business R.O.I. and operating expense management
• Experience with multi-faceted pricing negotiations
• Resourcefulness in problem solving with the ability to respond with a sense of urgency
• Excellent interpersonal and team skills
• Experience with solution and value selling preferred
• Hunter mentality with the capability to grow your skills as the business expands
• Proficient with Microsoft Office (Excel, Word, PowerPoint) required
• Proven ability to establish rapport with multiple levels of decision makers

WORK ENVIRONMENT

• Fast-paced environment with opportunities for growth and reward
• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence and offer competitive compensation and benefits packages.

• Base Salary
• Uncapped Commissions (Paid Monthly) with exponential multiplier increases
• Medical, Dental, Vision and 401(k) benefits are offered
• 17 PTO Days and 8 Paid Holidays

ABOUT THE POSITION

We are currently looking to hire a Director of Strategic Account Management that has experience leading a diverse, entrepreneurial, revenue-generating group of Account Managers. Our Strategic Account Management team works with our most valued customers to grow and retain their business using Agilis Systems’ telematics software. This role partners with our customer success, sales and product teams to deeply understand the opportunities available within our existing customer base - and in turn deliver organic growth to Agilis Systems.

As the Director of Strategic Account Management, you will be responsible for building our Strategic Account Management team into a high performing team that delivers consistent, profitable revenue growth for the company. This position will give you the opportunity to help develop the processes, tools, systems, and metrics that will ensure this team is both successful and scalable. In this role you will partner with marketing to update and manage our account-based marketing strategy, in alignment and support of the customer’s buying journey, and to realize the target objectives for the team.

ESSENTIAL FUNCTIONS

• Build a high performing Strategic Account Management team via hiring, training, and coaching
• Motivate your team to exceed targets and KPIs (financial, customer satisfaction, operational)
• Engage directly with strategic accounts in your portfolio, ensuring that we are taking steps to grow their business and provide exceptional customer service
• Qualify new business opportunities by gathering requirements from existing customers, understanding their use case and extended business needs, in support of extended business growth and set meetings for review of Agilis Systems products and services
• Leverage client referrals, associations and networking to create sales opportunities within the existing accounts, or to refer them to our account executive team
• Manage and lead the Strategic Account Management team and their contact cadence to communicate solutions that may extend opportunities with the portfolio of accounts
• Work cross-functionality to identify biggest sales opportunities and drive execution leading to real business results
• Collaborate with marketing, customer support, customer success, product development and other departments as necessary to facilitate new programs, messages, campaigns and offerings
• Work the team to refine processes and engagement model to improve business growth and retention results
• Identify revenue programs and streamline finance, legal and sales practices to stay compliant with company policies
• Oversee resource planning, reporting, territories, incentives and communications as needed
• Ensure reporting and communications is frequent and bi-directional
• Manage elements of Salesforce CRM
• Other duties as assigned

QUALIFICATIONS

• Related Bachelor’s Degree required
• 3+ years of direct people management experience in an account management or customer success environment
• 5+ years of experience in Sales roles with an emphasis in revenue growth and retention from existing customers
• 2+ years of experience managing customer’s journey through an account-based marketing approach
• Experience in building new teams and rapid talent development
• Experience in a fast-paced technology company, start-up experience a plus
• Must have excellent interpersonal, leadership, organizational, and communication skills
• A hungry, infectious personality: we’re looking for someone determined and able to win
• Passion for new technologies

WORK ENVIRONMENT

• Fast-paced environment with opportunities for growth and reward
• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence and offer competitive compensation and benefits packages.

• Position offers a Base Salary
• Attainable Quota with Full Commission Potential
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)

ABOUT THE POSITION

The Director of Sales Operations is new role at Agilis Systems and be responsible for establishing the strategy of the sales operations function in partnership with the Sr. Vice President of Sales, and other key stakeholders within the business.

This role requires a combination of both strong business acumen and strategy to give input to the design of the go to market strategy and subsequently challenge/monitor programs and actions to execute. The individual in this role will lead the development and maintenance of sales enabling platforms, market intelligence & analysis and sales compensation, incentives, training and materials. The role leads the implementation, coordination, follow up and tracking of strategic and operational projects, KPI’s and initiatives to drive greater sales effectiveness and increased sales productivity. The role will focus on all customer facing activities to ensure all end to end processes keep the customer as our key focus. The Director of Sales Operations will need to understand sales analytics, sales tracking and reporting of sales performance. The person in this role will sustain a partnership with marketing in market analyses process in order to identify opportunities for growing the business’s sales and communicating key messages. There will be other duties as assigned.

ESSENTIAL FUNCTIONS

• Define go-to-market processes and fully implement across all sales roles
• Process, procedure and skill development design and support that leads the business to realize its Revenue objectives
• Forecast accuracy by partnering with finance and include both leading and lagging indicators of success, that provides a solid understanding for the executive leadership team against future sales results
• Documentation for both the current and future state sales processes to ensure proper controls, and efficient process within the sales organization, resulting in the defined requirements for our future ERP system
• Lead efforts to proactively identify opportunities & design sales process improvement, working closely with sales management to inspect sales process quality, and assist with understanding process bottlenecks and inconsistencies
• Lead the design and development of the sales force automation (SFA) platform to align with the GTM strategy and the Agilis sales process
• Lead the effort to collaborate with marketing on the development, management and measurement of shared sales/marketing processes (e.g. lead management)
• Work with human resources and compensation administration to develop and manage the sales compensation plan across a variety of roles
• Reviews budgetary information, interpreting financial data and performing cost-benefit analysis on business-critical initiatives
• Establish the strategy and vision, and subsequently lead the sales readiness and learning function to develop goals and objectives for sales effectiveness initiatives that continuously enhance the skills of the sales organization in the areas of the Agilis sales methodology, sales skills and competency sets, sales management excellence, product and solution knowledge, and internal sales procedure
• Other duties as assigned

QUALIFICATIONS

• Strong leadership / relationship building skills required
• Ensures flawless execution while motivating and inspiring the organization
• Business acumen: knows how to drive commercial performance and can translate business objectives to sales goals and measurement
• Customer focus: acts with (external & internal) customers in mind; gets first-hand customer information and uses it for improvements in projects
• Self-motivated and able to work independently and cross-functionally is a must
• Proven Process and Project Management experience with a results-oriented mindset
• Consultative mindset and a strong communicator at the executive level
• Strong sense and capability to act with urgency
• Keen attention to detail with a focus on priorities
• Excellent written and verbal communication skills is required

EDUCATION & EXPERIENCE

• Bachelor's Degree in Business or Technical discipline or equivalent experience in related field, MBA is a plus
• 5+ years of sales and sales management experience
• 5+ years of sales operations experience required
• Extensive experience and knowledge of sales systems and technology
• Knowledge and experience of sales incentive and commission strategy
• Extensive understanding of sales metrics and the Reporting/analytics, both sales-specific and shared with marketing
• Strong sales organizational design and development experience
• Project Management experience and skills
• Strong with MS Office

WORK ENVIRONMENT

• Fast-paced environment with opportunities for growth and reward
• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the-job-excellence, so we offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Attainable Quota with Full Commission Potential
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)