ABOUT THE POSITION

We are currently looking to hire a Customer Success Specialist who is focused on building relationships and managing a book of business including some of our largest customers. Our Customer Success team works with our most valued customers to engage them in using the licensed Agilis Systems’ telematics software solutions in their day to day operations of their business. This role partners with our customer success, sales and product teams to deeply understand how each customer is using our solution today, engage and educate the customer by sharing best practices to expand their use, identify opportunities for new solutions, and ensure the customer understands the long term inherent value for our solution. Success is this role is measured through customer engagement, growth and retention, along with the referrals generated from your interactions. If you have the right mindset and skillset to be successful and execute the responsibilities for this role, we would love to hear from you!

ESSENTIAL FUNCTIONS

• Deliver a positive Agilis Systems customer experience for our customers; owning the success of the customer journey through providing timely and appropriate resources and guidance the leads to high level of customer retention
• Work with clients to establish their personal goals with our solution, and purposely work with them to achieve their goals
• Manage expectations and deadlines with customers to keep them on track for a successful onboarding experience.
• Internal and External Advocate: Be our customer’s go-to person and navigate internal processes to provide the best outcome for the client and our market
• Respond to questions, concerns, and feedback in a positive, empathetic and consultative manner; escalating internally when appropriate.
• Build strong, consultative relationships with our customers, their fleet managers and business owners, to ensure they can confidently use the Agilis Systems platform
• Establish a high level of personal credibility and build strong relationships to improve customer satisfaction
• Monitor customer health, usage, and activity to assess risk and apply retention initiatives
• Recognize trends in the customer life cycle and collaborate with internal teams on solutions to improve the customer experience
• Establish a trusted/strategic advisor relationship with each assigned client
• Be comfortable interacting with the customers leveraging all manners of communication, including phone calls, email, social networks, and webinars
• Work cross functionally to identify cross sell opportunities that lead to new business results
• Proactively engage with customers to communicate new product features that bring value to their business needs
• Ask for and leverage client referrals, associations and networking to pass leads to our sales teams
• Other various tasks and assignments not listed above may be expected in this role

QUALIFICATIONS

• Related Bachelor’s Degree required (Sales, Marketing, Business Administration etc.)
• A 3+ year work history in Sales and Marketing related roles within a SaaS organization, preferably in customer success or similar roles
• Genuine passion for creating a positive experience and bringing meaningful value to our customers
• Team oriented individual who enjoys collaborating with others
• Strong ability to effectively manage your time and prioritize across multiple customers and deadlines with the help of a CRM
• Ability to review customer performance data and trigger customer outreach accordingly
• Effective and respectful communication on the phone, through email and in person. You can confidently interact with all levels of an external organization
• A passion for building business plans, and executing strategic initiatives with your customers
• Comfortable in a fast-paced technology company, start-up experience is a plus
• Proven ability to succeed in an ever evolving, metrics-driven environment
• Previous experience in a role directly managing customer success and onboarding customers into a new solution
• Strong self-initiative and proactive problem solving

WORK ENVIRONMENT

• Fast-paced environment with opportunities for growth and reward
• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION & BENEFITS

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Attainable Quota with Full Commission Potential
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 PTO Days

ABOUT THE POSITION

We are currently looking for a Sales Development Representative (SDR) to work directly with our Account Management team to increase the qualified pipeline of new opportunities for our Sales teams. The SDR should be a self-starter with a track record of successful, credible lead follow- up and sales development experience at multiple executive levels within any sized organization.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Prospect, educate and qualify new business prospects, marketing-generated leads and targeted existing customers to create sales-ready opportunities
• Utilize a consistent contact attempt process via phone and email to follow-up, nurture and qualify leads and opportunities
• Keep abreast of the industry and market technologies to ensure you are a trusted resource to prospects and customers
• Follow the established Agilis Systems pre-sales process and consistently use Salesforce.com to document prospect interaction, ensuring efficient lead management
• Develop and maintain daily plans to maximize phone time, including pre-call planning, adhering to metrics and customizing scripts to market segments and prospect type
• Reach and exceed key performance indicators including calls scheduled, calls completed, qualified opportunities and deals won from your meetings

QUALIFICATIONS

• Entry level to 1 year of sales or professional experience
• College Degree preferred but not required
• A strong interest in building a career in sales
• Entrepreneurial mindset - eager to advance through clearly defined learning and earning paths
• Self-disciplined, organized and ambitious – must be able to consistently hit daily and monthly objectives
• Go-getter attitude that displays initiative and persistence, all with a competitive drive
• Positive and energetic attitude with exceptional communication skills
• Resilience, perseverance, and the ability to overcome objections is a must
• Ability to work in a high-energy, sales-team environment
• Cold calling, sales training, and Salesforce.com experience is a plus but not required
• Lead Qualification / Sales Development experience required
• Familiarity with cloud-based software services (SaaS) is a plus
• Strong ability to learn new technology and adapt quickly
• Proven ability to work in a high-energy sales team environment as a team player
• Must have strong verbal and written communication skills
• Exhibits a strong desire to develop and maintain professional relationships externally and internally
• Proficient with Microsoft Office (Excel, Word, PowerPoint) required

WORK ENVIRONMENT

• Fast-paced environment with opportunities for growth and reward
• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the-job-excellence, so we offer competitive compensation and benefits packages:

• Base Salary
• Uncapped Commissions (Paid Monthly) with exponential multiplier increases
• Medical, Dental, Vision, and 401(k) benefits are offered

ABOUT THE POSITION

Agilis Systems is searching for a talented Software Engineer to join our Internal Products Engineering team. This is an exciting opportunity for someone who wants to be a part of a thriving organization. As a Software Engineer on the Internal Products Engineering team, you will be responsible for building the applications that power business operations at Agilis and ensuring that they scale to meet the needs of our rapid growth.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Write full-stack, custom applications to support and enhance internal processes
• Optimize workflows for sales, customer support, and fulfillment to reduce errors and drive cost savings
• Integrate with various third-party and external applications
• Maintain and update applications post-release to ensure continued success
• Write customer-facing web applications for ordering and account management
• Enable your co-workers to perform their jobs more efficiently and effectively
• Participate in design and code reviews

QUALIFICATIONS

• Willingness and enthusiasm to learn new skills and techniques
• Ability to work independently on standalone projects or as part of a small team
• Proficient understanding of code versioning tools, specifically Git and SVN
• Experience with Scrum or other Agile methodologies is highly preferred
• Hibernate and Spring experience is highly preferred
• Linux experience is highly preferred

EDUCATION & EXPERIENCE

• B.S. in Computer Science or equivalent experience
• 3+ years of relevant work experience
• Strong Java experience required (experience with other languages is a major plus as evidence of a strong development background)
• SQL experience is required
• Web development experience with HTML and JavaScript is required

WORK ENVIRONMENT

• Monday through Friday
• Flexible schedule

COMPENSATION AND BENEFITS

• 17 PTO Days
• Competitive Salary
• Medical, Dental, Vision, Life, and 401(k) benefits are offered
• Flexible hours and work-from-home opportunities

ABOUT THE POSITION:

We are looking for an Account Executive who will be responsible for expanding and driving revenue growth in our Mid-Market Channel (5-100 devices). This candidate will be responsible for prospecting and closing sales, tracking channel sales activity, and providing sales projections.

ESSENTIAL FUNCTIONS – RESPONSIBILITIES:

• Prospect into assigned or discovered leads and conduct aggressive selling efforts
• Facilitate new processes, tools, communications, training and methodologies to ensure sales program's success across teams and departments throughout the company
• Serve with other departments to facilitate relationships in order to achieve the organization's goals and objectives
• Participate in client interactions to ensure cross-training, customer satisfaction and management involvement regularly
• Ensure reporting and communications are frequent and bi-directional
• Prospect, educate and qualify leads to create sales-ready opportunities
• Own outbound sales activity targeting new clients within the assigned channel while taking on new channels and opportunities as needed
• Leverage client referrals, associations and networking
• Qualify new business opportunities to set web-based meetings and sales presentations for review of Agilis Systems products and services to close opportunities
• Manage the full sales cycle, with a focus on building and maintaining an accurate pipeline
• Follow the established Agilis Systems pre-sales process and consistently use Salesforce.com to document prospect interaction, ensuring efficient lead management and account management
• Prioritize opportunities and coordinate with internal resources to provide the best customer experience

QUALIFICATIONS:

• A Bachelor's Degree in Business or Technical discipline or equivalent experience in a related field
• 5+ years of relevant work experience
• Bilingual in English/Spanish is a plus
• Working knowledge of the most current technologies and products used in the industry
• Strong sales experience and phone etiquette required
• Must have excellent written and verbal communication skills
• Experience with business R.O.I. and operating expense management
• Resourcefulness in problem solving with the ability to respond with a sense of urgency
• Excellent interpersonal and team skills
• Strong computer skills – (MS Office, Outlook, SalesForce.com)
• 3+ years of quota carrying sales experience in a high activity B2B sales environment
• Ability to establish rapport with multiple levels of decision makers
• Prior B2B SaaS experience, WebEx, and/or virtual sales is preferred, but not required

WORK ENVIRONMENT:

• The hours of this position are Monday through Friday from 9:00 AM until 6:00 PM
• Fast-paced environment with opportunities for growth and reward
• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the-job-excellence, so we offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Attainable Quota with Full Commission Potential
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)

ABOUT THE POSITION

We are looking for a Retention Specialist to join our growing organization! The Retention Specialists maximize every opportunity to re-establish exceptional customer service and can advise customers on the benefits of a GPS tracking system through Agilis while empathizing with the feedback customers provide on their experiences. After probing, representatives are empowered to negotiate portions of the customer agreement within department parameters. The goal is to ensure that at the end of each call, our customers feel confident that Agilis is the best option for GPS tracking. Therefore, the ideal candidate must have a passion for customer interaction with vast technical knowledge and/or carrier experience.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Ability to assess the customer’s needs by asking probing questions, addressing issues, building rapport and negotiating to achieve a mutually beneficial resolution
• Professionally manages difficult or emotional customer situations, responds promptly to customer needs and responds to requests for service and assistance
• Assure quality and accurate representation of products
• Represent Agilis professionally and ensure that customers have an exceptional experience
• Consistently improve retention efforts and achieve monthly retention rates
• Identifies, facilitates and ensures effective communication of all technical inquiries and problem resolution from the customer to internal resources
• Additional duties as assigned

QUALIFICATIONS

• 5+ years of customer service, sales or customer success experience preferred
• Experience in developing and sustaining long-term, value-based customer relationships at all levels
• Must have a strong goal orientation and desire to continuously learn and improve your skills and knowledge
• Must be a quick learner and self-starter with the ability to follow through on commitments
• Flexibility– responsibilities may expand or change with the business needs
• Salesforce CRM experience is a plus
• Excellent written and verbal communication skills, problem solving and decision- making skills required
• Organizational and time management skills required

WORK ENVIRONMENT

• The hours of this position are Monday - Friday and may vary with the needs of the business

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

• Position offers a Hourly Salary and Monthly Bonus potential
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days(PTO)

ABOUT THE POSITION

This role is a specialized form of customer service in which service and technical skills are used to focus on what is best for the customer. Customer Support Associates serve as the face of the company and are responsible for solving customer issues, documenting each contact for the business and ensuring the customer remains loyal to our brand.

ESSENTIAL FUNCTIONS

• Communicate effectively with customers via phone
• Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction
• Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions
• Confirm customer understanding of the solution and provide additional customer education as needed to prevent call backs on the same issue
• De-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company
• Provide superior technical support on all branded products and build successful long-term relationships with both internal and external customers
• Save customers that are looking to end their relationship with Agilis
• Look for ways we can increase revenue on accounts by educating customers on new or existing products we offer

QUALIFICATIONS

• Proficient in Gmail
• Exceptional customer service skills
• Strong technical aptitude and/or background in triaging technical issues
• Ability to learn fast in a non-traditional training environment
• Organized with proficient attention to detail
• Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually
• Ability to type well and at a fast pace
• Flexibility on schedules
• 1+ years of experience in a call center or support role
• Sales or cross-selling experience
• Salesforce knowledge
• Retention experience

WORK ENVIRONMENT

• Call center environment
• The hours of this position are Monday through Friday from 10am – 7pm and every Saturday from 8am – 5pm (Off days are Sunday and one day during the week.)

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence and offer competitive compensation and benefits packages.

• Position offers a base salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)

ABOUT THE POSITION

This role is a specialized form of customer service in which service and technical skills are used to focus on what is best for the customer. Customer Experience Associates serve as the face of the company and are responsible for solving customer issues, documenting each contact for the business and ensuring the customer remains loyal to our brand. Associates will be responsible for accurately responding to customer inquiries that occur via inbound telephone calls, chats, emails and/or cases efficiently from our English and Spanish speaking customers.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Communicate effectively with customers via phone
• Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction
• Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions
• Confirm customer understanding of the solution and provide additional customer education as needed to prevent call backs on the same issue
• De-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company
• Provide superior technical support on all branded products and build successful long-term relationships with both internal and external customers
• Save customers that are looking to end their relationship with Agilis
• Look for ways we can increase revenue on accounts by educating customers on new or existing products we offer

BASIC QUALIFICATIONS

• Proficient in Gmail
• Fluent in both English and Spanish language required
• Excellent written and verbal communication skills (English & Spanish) required
• Exceptional customer service skills
• Strong technical aptitude and/or background in triaging technical issues
• Ability to learn fast in a non-traditional training environment
• Organized with proficient attention to detail
• Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually
• Ability to type well and at a fast pace
• Flexibility on schedules

PREFERRED QUALIFICATIONS

• 1+ years of experience in a call center or support role
• Sales or cross-selling experience
• Salesforce knowledge
• Retention experience

WORK ENVIRONMENT

• Call center environment
• The hours of this position are Monday through Friday from 10am – 7pm and every Saturday from 8am – 5pm (Off days are Sunday and one day during the week.)

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)