ABOUT THE POSITION

This role is a specialized form of customer service in which service and technical skills are used to focus on what is best for the customer. Customer Support Associates serve as the face of the company and are responsible for solving customer issues, documenting each contact for the business and ensuring the customer remains loyal to our brand.

ESSENTIAL FUNCTIONS

• Communicate effectively with customers via phone
• Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction
• Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions
• Confirm customer understanding of the solution and provide additional customer education as needed to prevent call backs on the same issue
• De-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company
• Provide superior technical support on all branded products and build successful long-term relationships with both internal and external customers
• Save customers that are looking to end their relationship with Agilis
• Look for ways we can increase revenue on accounts by educating customers on new or existing products we offer

BASIC QUALIFICATIONS

• Proficient in Gmail
• Exceptional customer service skills
• Strong technical aptitude and/or background in triaging technical issues
• Ability to learn fast in a non-traditional training environment
• Organized with proficient attention to detail
• Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually
• Ability to type well and at a fast pace
• Flexibility on schedules

PREFERRED QUALIFICATIONS

• 1+ years of experience in a call center or support role
• Sales or cross-selling experience
• Salesforce knowledge
• Retention experience

WORK ENVIRONMENT

• Call center environment
• The hours of this position are Monday through Friday from 10am – 7pm and every Saturday from 8am – 5pm (Off days are Sunday and one day during the week.)

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence and offer competitive compensation and benefits packages.

• Position offers a base salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)

ABOUT THE POSITION

Agilis Systems is searching for a talented Senior Software Engineer to join our External Products Engineering team. This is an exciting opportunity for someone who wants to be a part of a growing team and thriving organization. As a senior software engineer on the External Products Engineering team, you will be responsible for architecting and building the products that our customers love and exemplifying our company's mission to "Simplify the Complicated."

ESSENTIAL FUNCTIONS

• Develop new user-facing features in a full-stack capacity
• Build reusable code and libraries for future use
• Optimize applications for maximum speed and scalability
• Collaborate with other team members and stakeholders
• Work with customer support to identify and resolve reported issues
• Mentor teammates and participate in design and code reviews

QUALIFICATIONS

• B.S. in Computer Science or equivalent experience
• 5+ years of relevant work experience
• Willingness and enthusiasm to learn new skills and techniques
• Ability to work independently on standalone projects or as part of a small team
• Strong Java experience required (experience with other languages is a major plus as evidence of a strong development background)
• SQL experience is required
• Web development experience with HTML and JavaScript is required
• Proficient understanding of code versioning tools, specifically Git and SVN
• Experience with Scrum or other Agile methodologies is highly preferred
• Hibernate and Spring experience is required
• Linux experience is highly preferred

WORK ENVIRONMENT

• Monday through Friday

COMPENSATION & BENEFITS

• 17 PTO Days
• Competitive Salary
• Medical, Dental, Vision, Life, and 401(k) benefits are offered

ABOUT THE POSITION

The HR Coordinator helps to ensure efficient and smooth operational functions of the Human Resources Department. This role provides administrative support and strategic insight to the team/organization, as well as coordinating various projects. The HR Coordinator will also be expected to provide support in areas of recruiting, employee engagement, employee recognition, some employee relations matters, and organizational communication. The HR Coordinator will ensure high quality and timely administration of transactional HR processes. This person must be flexible with work hours, have a high level of integrity, and have excellent time management and interpersonal skills.

ESSENTIAL FUNCTIONS

• Manage benefits administration, facilitate with internal benefits questions, and act as a liaison with benefits brokers
• Assist with safety procedures, records management, labor relations, EEO compliance, and personnel transactions
• Responsible for working on communication channels (upkeep of communication boards, internal email communications, special correspondence, etc.)
• Maintain, organize, and order supplies for the company (swag, gifts, etc.)
• Manage employee birthdays and anniversary acknowledgments
• Assist with recruitment such as sourcing candidates, scheduling interviews/meeting agendas, updating applicant tracking system, writing/editing job descriptions, booking travel, greeting candidates, and phone screens as required
• Post and maintain internal/external job requisitions
• Provide guidance to management team and employees on employee relations issues, disciplinary actions, performance issues, and conduct exit interviews as needed
• Maintains knowledge of legal requirements and government regulations impacting HR functions
• Create and maintain periodic and ad hoc reports regarding HR metrics
• Conduct new hire orientation and ensure new hire onboarding process is seamless
• Spearhead employee engagement efforts and coordinate social committee events
• Assist with career fairs and university/college hiring events annually
• Partner with VP, Human Resources on the completion of special projects as assigned
• Perform other duties and projects as needed

QUALIFICATIONS

• Bachelor’s Degree in Human Resources or related field
• 3+ years of experience in a Human Resources Generalist role, including a basic understanding of common Human Resources practices and employment laws
• Must have the ability to make recommendations to effectively resolve problems and issues, by using judgment that is consistent with standards, practices, policies, procedures, regulations or government law
• Advanced knowledge of Excel, Word and PowerPoint required
• Previous experience with Applicant Tracking Systems (ATS) and Human Resources Information Systems (HRIS)
• Strong analytical skills – must be able to synthesize complex information; collect and research data
• Excellent communication including written, verbal and listening skills required
• Must be detail oriented with excellent time management skills and well organized
• Ability to maintain a high level of confidentiality at all times required
• Proven ability to objectively coach employees and management through complex and difficult matters
• Ability to multi-task, make independent decisions and work under limited supervision
• Proven ability to interact with all levels of employees and enjoys building relationships with a diverse group
• Excellent Customer Service skills required
• Ability to work overtime as necessary

WORK ENVIRONMENT

• The hours of this position are Monday through Friday from 9:00 AM until 6:00 PM
• Some travel required

COMPENSATION AND BENEFITS

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages.

• 17 Flex Days (PTO)
• Position offers a Base Salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered

ABOUT THE POSITION

Agilis Systems is searching for a talented Software Engineer to join our External Products Engineering team. This is an exciting opportunity for someone who wants to be a part of a growing team and thriving organization. As a software engineer on the External Products Engineering team, you will be responsible for building the products that our customers love and exemplifying our company's mission to "Simplify the Complicated."

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Develop new user-facing features in a full-stack capacity
• Build reusable code and libraries for future use
• Optimize applications for maximum speed and scalability
• Collaborate with other team members and stakeholders
• Work with customer support to identify and resolve reported issues
• Participate in design and code reviews

QUALIFICATIONS

• B.S. in Computer Science or equivalent experience
• 2-3+ years of relevant work experience
• Willingness and enthusiasm to learn new skills and techniques
• Ability to work independently on standalone projects or as part of a small team
• Strong Java experience required (experience with other languages is a major plus as evidence of a strong development background)
• SQL experience is required
• Web development experience with HTML and JavaScript is required
• Proficient understanding of code versioning tools, specifically Git and SVN
• Experience with Scrum or other Agile methodologies is highly preferred
• Hibernate and Spring experience is highly preferred
• Linux experience is highly preferred

WORK ENVIRONMENT

• Monday through Friday

COMPENSATION AND BENEFITS

• 17 PTO Days
• Competitive Salary
• Medical, Dental, Vision, Life, and 401(k) benefits are offered

ABOUT THE POSITION

The Fulfillment Department is an integral part of Operations, receiving incoming deliveries of material and devices and fulfilling, tracking and coordinating customer orders through the fulfillment process. The Fulfillment Specialist, working with a team, will ensure that orders are processed accurately in a timely manner, verify that incoming/outgoing devices are marked and inventoried, and ensure quality inventory control. The Fulfillment Specialist will also be required to keep the department clean, well-organized, and safe as well as help on other projects as needed depending on order volume. The ideal candidate will be a detail-oriented team player with the proven ability to multitask and problem solve in a fast-paced work environment.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Maintain a safe and clean work environment by assisting in removing trash, breaking down boxes and organizing product(s) in warehouse
• Cleaning your assigned personal workspace at the end of each day
• Receive incoming materials, devices, raw materials, product, shipping supplies and assist with unloading and stocking to ensure devices are properly marked and inventoried
• Prepare, stage and configure devices, tablets, accessories, and/or packaging components for accurate and timely fulfillment
• Pick and/or package devices, tablets and/or accessories/materials for shipment according to order requirements and update inventory systems accordingly
• Resolve shipping issues by researching and tracking problem shipments in response to customer inquiries
• Work cooperatively with members of the Fulfillment & Hardware Group Team and other Agilis Teams to expedite resolution of customer issues, requests and/or escalations
• Assist with the processing of designated Return Merchandise Authorizations (RMA) such as sales returns, defective product returns and shipping errors
• Participate in inventory management by conducting periodic physical counts, ensuring proper asset tagging, and investigating and resolving inventory discrepancies
• Actively and consistently support all efforts to simplify and enhance the customer experience by engaging in process improvement initiatives and sharing ideas
• Consistently meet or exceed individual and team performance objectives daily and monthly
• Maintain current knowledge of products, offers, policies and effectively apply knowledge
• Understand all internal systems, processes and procedures
• Perform other duties as assigned

QUALIFICATIONS

• Warehouse experience
• Inventory management and distribution experience
• Exceptional attention to detail
• Strong PC skills and working skills with Microsoft Excel and Word required
• Must be able to lift up to 50 lbs.
• Must be able to stand and walk up to 50% of the time
• Ability to handle multiple tasks in a fast paced, changing environment
• Excellent written and verbal communication skills required
• Organizational and time management skills required
• Excellent problem solving and decision-making skills
• Ability to learn quickly and work independently
• Customer and team focused attitude

WORK ENVIRONMENT

• The hours of this position are Monday through Friday with flexible hours from 7:30 AM until 4:30 PM
• Complete training on fulfillment process and products

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence and offer competitive compensation/benefits packages:

• Position offers an Hourly Salary
• Additional overtime hours may be required at times
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)

ABOUT THE POSITION

We are looking for a Retention Specialist to join our growing organization! The Retention Specialists maximize every opportunity to re-establish exceptional customer service and can advise customers on the benefits of a GPS tracking system through Agilis while empathizing with the feedback customers provide on their experiences. After probing, representatives are empowered to negotiate portions of the customer agreement within department parameters. The goal is to ensure that at the end of each call, our customers feel confident that Agilis is the best option for GPS tracking. Therefore, the ideal candidate must have a passion for customer interaction with vast technical knowledge and/or carrier experience.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Ability to assess the customer’s needs by asking probing questions, addressing issues, building rapport and negotiating to achieve a mutually beneficial resolution
• Professionally manages difficult or emotional customer situations, responds promptly to customer needs and responds to requests for service and assistance
• Assure quality and accurate representation of products
• Represent Agilis professionally and ensure that customers have an exceptional experience
• Consistently improve retention efforts and achieve monthly retention rates
• Identifies, facilitates and ensures effective communication of all technical inquiries and problem resolution from the customer to internal resources
• Additional duties as assigned

QUALIFICATIONS

• 5+ years of customer service, sales or customer success experience preferred
• Experience in developing and sustaining long-term, value-based customer relationships at all levels
• Must have a strong goal orientation and desire to continuously learn and improve your skills and knowledge
• Must be a quick learner and self-starter with the ability to follow through on commitments
• Flexibility– responsibilities may expand or change with the business needs
• Salesforce CRM experience is a plus
• Excellent written and verbal communication skills, problem solving and decision- making skills required
• Organizational and time management skills required

WORK ENVIRONMENT

• The hours of this position are Monday - Friday and may vary with the needs of the business

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

• Position offers a Hourly Salary and Monthly Bonus potential
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days(PTO)

ABOUT THE POSITION

This role is a specialized form of customer service in which service and technical skills are used to focus on what is best for the customer. Customer Experience Associates serve as the face of the company and are responsible for solving customer issues, documenting each contact for the business and ensuring the customer remains loyal to our brand. Associates will be responsible for accurately responding to customer inquiries that occur via inbound telephone calls, chats, emails and/or cases efficiently from our English and Spanish speaking customers.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Communicate effectively with customers via phone
• Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction
• Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions
• Confirm customer understanding of the solution and provide additional customer education as needed to prevent call backs on the same issue
• De-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company
• Provide superior technical support on all branded products and build successful long-term relationships with both internal and external customers
• Save customers that are looking to end their relationship with Agilis
• Look for ways we can increase revenue on accounts by educating customers on new or existing products we offer

BASIC QUALIFICATIONS

• Proficient in Gmail
• Fluent in both English and Spanish language required
• Excellent written and verbal communication skills (English & Spanish) required
• Exceptional customer service skills
• Strong technical aptitude and/or background in triaging technical issues
• Ability to learn fast in a non-traditional training environment
• Organized with proficient attention to detail
• Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually
• Ability to type well and at a fast pace
• Flexibility on schedules

PREFERRED QUALIFICATIONS

• 1+ years of experience in a call center or support role
• Sales or cross-selling experience
• Salesforce knowledge
• Retention experience

WORK ENVIRONMENT

• Call center environment
• The hours of this position are Monday through Friday from 10am – 7pm and every Saturday from 8am – 5pm (Off days are Sunday and one day during the week.)

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)

ABOUT THE POSITION

Agilis Systems is searching for a talented Senior JavaScript Engineer to join our External Products Engineering team. This is an exciting opportunity for someone who wants to be a part of a growing team and thriving organization. As a senior JavaScript engineer at Agilis, you will be responsible for developing the customer-facing interfaces that exemplify our company's mission to "Simplify the Complicated."

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Develop new user-facing features
• Enhance and refactor existing user interfaces
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize applications for maximum speed and scalability
• Validate user input before submission to backend services
• Collaborate with other team members and stakeholders
• Work with customer support to identify and resolve reported issues
• Understand the full stack implementation, including Java code for backend services
• Mentor teammates and participate in design and code reviews

QUALIFICATIONS

• B.S. in Computer Science or equivalent experience
• 5+ years of relevant work experience
• Willingness and enthusiasm to learn new skills and techniques
• Ability to work independently on standalone projects or as part of a small team
• Strong understanding of JavaScript, its quirks, and workarounds
• Good understanding of web markup, including HTML5 and CSS3
• Good understanding of ExtJS or a modern JavaScript framework such as React or Angular
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Proficient understanding of cross-browser compatibility issues and workarounds
• Proficient understanding of code versioning tools, specifically Git and SVN
• Good understanding of browser rendering behavior and performance
• Experience with Scrum or other Agile methodologies is highly preferred
• Familiarity with front-end building tools from Sencha is a plus
• Familiarity with Java and backend development is a plus

WORK ENVIRONMENT

• Monday through Friday

COMPENSATION AND BENEFITS

• 17 PTO Days
• Competitive Salary
• Medical, Dental, Vision, Life, and 401(k) benefits are offered

ABOUT THE POSITION:

We are looking for a junior-level User Interface and User Experience Designer to deliver outstanding web and mobile designs. We are a team with a passion for delivering solutions that go above and beyond the expectations of our users. The ideal candidate is meticulous and goal-oriented with a strong eye for executing the smallest details with perfection. This individual is skilled at creating clean, modern, easy-to-use interfaces and experiences.

ESSENTIAL FUNCTIONS — RESPONSIBILITIES:

• Collaborate with UX Manager on designing UI wireframes, mockups, and prototypes
• Prepare designs for production, including exporting and delivering assets
• Help to build and maintain an on-brand UX design system, including reusable design elements and a style guide
• Perform UX research, including user testing, in collaboration with Customer Insights Manager
• Serve as the UI/UX point of contact when the UX Manager is unavailable
• Stay abreast of and have a passion for customer experience and interaction design trends
• Generate user-centered design principles and represent the consumer in the creative process
• Contribute to research, creation, and prioritization of project requirements
• Ensure continuity in look-and-feel of visual communication elements
• Other duties and projects as assigned

QUALIFICATIONS:

• Bachelor’s Degree in related field, or equivalent combination of education and experience
• Minimum 1-2 years of experience in graphic design, visual communications, user experience design, information architecture, software or product design for software, web applications, or mobile applications in an agency or interactive product development environment
• Knowledge of design techniques, tools, principles, typography, and photography required
• Exceptional design skills, production value, and attention to detail required
• Ability to create wireframes as well as visual design comps
• Strong working knowledge of Adobe Creative Cloud and other associated design tools, particularly a UI design tool such as XD or Sketch required
• Working knowledge of HTML and CSS to inform strong web design concepts is a plus
• Must have strong written and verbal communication skills
• Strong sense of web design and an understanding of the fundamentals of user experience and cross-platform compatibility
• Solid understanding of user-centered design principles, careful attention to detail, as well as ability to grasp multiple product requirements
• Portfolio of relevant work for review is required

WORK ENVIRONMENT:

• The hours of this position are Monday through Friday from 8:00 AM until 5:00 PM

COMPENSATION & BENEFITS:

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Medical, Dental, Vision, Life, and 401(k) benefits are offered
• 17 Flex Days (PTO)

ABOUT THE POSITION

We are looking for a Staff Accountant / Accounts Payable Representative who will be responsible for general accounting and accounts payable activities in our growing accounting department. The position is ideal for a self-driven individual with accounting experience who can deliver results in a timely basis, own the accounts payable process, create and propose process improvements, and be held accountable for time-sensitive deliverables.

ESSENTIAL FUNCTIONS

• Prepare journal entries, perform account reconciliations, and assist with month end closing process
• Process vendor invoices & expense reports
• Reconcile credit card statements
• Prepare and perform weekly check runs
• Process weekly/monthly online credit card payments
• Research any Accounts Payable issues or discrepancies
• Prepare Purchase Orders when necessary
• Process manual payroll checks when necessary
• Maintain vendor files, including W-9’s, for all vendors


• Administer sales and use tax process, including filing returns
• Maintain information for annual Personal Property Tax Declaration
• Maintain confidentiality of organizational information
• Develop and implement accounting procedures by analyzing current procedures; recommending changes
• Continuously seeks quality process improvements
• Other duties as assigned

BASIC QUALIFICATIONS

• Bachelor's or Associates Degree in Accounting
• 1+ years of experience in General Accounting and or Accounts Payable, preferred
• Must be detailed oriented and accurate in Accounting process
• Ability to communicate effectively, in writing and verbally, with vendors and all levels of the organization
• Proficient with Microsoft Excel, Word, and QuickBooks, preferred
• Ability to work both independently and collaboratively with all levels of the staff and management both as a self-starter and a team player
• Must be able to plan, organize, multitask and prioritize tasks to meet deadlines
• Ability to develop department goals and objectives with minimal supervision to be consistent with corporate vision and strategies
• Proficient knowledge with Concur or other accounts payable systems, preferred

WORK ENVIRONMENT

• The hours of this position are Monday through Friday from 8:00 AM until 5:00 PM
• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence and offer competitive compensation and benefits packages.

• Position offers a competitive base salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)
• Equity