ABOUT THE POSITION

This role is a specialized form of customer service in which service and technical skills are used to focus on what is best for the customer. Customer Support Associates serve as the face of the company and are responsible for solving customer issues, documenting each contact for the business and ensuring the customer remains loyal to our brand.

ESSENTIAL FUNCTIONS

• Communicate effectively with customers via phone
• Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction
• Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions
• Confirm customer understanding of the solution and provide additional customer education as needed to prevent call backs on the same issue
• De-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company
• Provide superior technical support on all branded products and build successful long-term relationships with both internal and external customers
• Save customers that are looking to end their relationship with Agilis
• Look for ways we can increase revenue on accounts by educating customers on new or existing products we offer

BASIC QUALIFICATIONS

• Proficient in Gmail
• Exceptional customer service skills
• Strong technical aptitude and/or background in triaging technical issues
• Ability to learn fast in a non-traditional training environment
• Organized with proficient attention to detail
• Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually
• Ability to type well and at a fast pace
• Flexibility on schedules

PREFERRED QUALIFICATIONS

• 1+ years of experience in a call center or support role
• Sales or cross-selling experience
• Salesforce knowledge
• Retention experience

WORK ENVIRONMENT

• Call center environment
• The hours of this position are Monday through Friday from 10am – 7pm and every Saturday from 8am – 5pm (Off days are Sunday and one day during the week.)

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence and offer competitive compensation and benefits packages.

• Position offers a base salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)
• Equity

ABOUT THE POSITION

Agilis Systems is seeking a Vice President of Operations to oversee key company departments including Fulfillment, Customer Success, and Customer Service. The VP of Operations will be responsible for the smooth and efficient function of these departments, for implementing systems and processes to improve our operations and consistently strive to drive costs from the business. You will manage a high-performing team to develop talent, establish departmental objectives and priorities and set and measure KPIs and metrics. You will work closely with other senior leaders in the business and work to ensure our systems and processes keep pace with our fast growth and dynamic environment.

As a leader in the company, you will need to develop a thorough understanding of our products and services, and the needs of our customers’ and insights on the value they derive from our products. This is a challenging position that requires you to bring expertise in delivering world-class customer service. You should have experience leading key customer success activities including customer onboarding and engagement, and experience developing strategies to mitigate customer churn for a subscription-based business. You will also be responsible to ensure the efficient operation of our Fulfillment team that oversees product shipping and inventory management. A real plus is experience working with internal systems including Salesforce, call center phone systems, workforce management systems, inventory management systems and other operational tools and services. We’re a software and technology company, so a high-degree of comfort or experience in this type of environment is also a plus. The ideal candidate will be able to successfully manage multiple departments, work collaboratively across the organization, lead strategic operations thinking and deliver high quality, cost-effective day-to-day operations for the company.

ESSENTIAL FUNCTIONS

• Provide strategic planning and execution to enhance profitability and efficiency of the company’s operations
• Develop and administer short and long-range plans that optimize the use of personnel, material and financial resources to deliver the highest-levels of service and customer satisfaction
• Create and lead strategies to reduce customer churn
• Oversee product shipping and inventory management (hardware, packaging, accessories, etc.)
• Establish, monitor and work toward departmental KPIs in support of the larger organizational goals
• Achieve a high level of expertise and understanding of our products and the needs of our customers
• Lead, train and develop staff
• Develop productive, collaborative working relationships with leaders across the organization
• Work to identify strategies for automating and streamlining processes and functions

QUALIFICATIONS

• Bachelor’s degree in business or technology
• 5-10 years of related experience in a high-level management position
• Ability to plan supply chain strategies, organize work functions and improves processes
• Strong Operations, customer support and/or fulfillment systems experience
• Experience managing customers and customer success for a subscription-based business highly desired
• Ability to manage multiple projects simultaneously
• Ability to maintain organization and professionalism in a fast-paced, rapidly changing environment
• Self-starter who builds rapport and work with people at all levels, both inside and outside of the company
• Strong technical skills and/or comfort with software and technology concepts
• Excellent organizational, support and management skills
• Experience in a technology or SaaS organization preferred
• Proven experience in leading and developing individuals and teams
• Working knowledge of GPS technology is a plus
• Strong analytical skills
• Experience with inventory management, tracking and reporting
• Enthusiasm, a sense of humor and a focus on supportive collaboration are huge pluses

WORK ENVIRONMENT

• The hours of this position are Monday through Friday from 8:00 AM until 5:00 PM

COMPENSATION & BENEFITS

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:

• Position offers a Base Salary plus Bonus
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)
• Stock Options

ABOUT THE POSITION

Agilis Systems is searching for a talented Test Automation Engineer. This is an exciting opportunity for someone who wants to be a part of a growing team and thriving organization. The Test Automation Engineer will be responsible for working with our Product and Software Engineering teams to understand our products, implementing automated and manual tests and developing processes for defect tracking and resolution. This is a brand new and exciting role, so please apply if you qualify!

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Collaborate with Product and Software Engineering teams to deliver stable software products
• Gain in-depth knowledge of our products and their expected behavior
• Establish an automated test environment for UI and non-UI testing
• Monitor automation processes and prepare defect status reports
• Design and implement automated test cases to ensure consistency and efficiency in testing
• Plan and execute manual test cases as necessary
• Develop processes for tracking and reporting defects to stakeholders

QUALIFICATIONS

• Bachelor degree in Computer Science, Computer Engineering, Information Technology or similar (or equivalent experience)
• 3+ years of demonstrable experience in software testing is required
• Testing experience in SaaS environment is a plus
• Strong ability to create and design test automation and test infrastructure
• Experience in HTML/Javascript development is required
• Strong experience with a code-based test automation suite such as Jasmine or Selenium is required
• Java experience is required
• Excellent written and verbal communication skills are required
• Proven ability to write automated test scripts to verify data structures, data formats and data values
• Experience with Jenkins or similar build/deployment automation tools
• Working knowledge of Agile methodologies preferred
• Experience with mobile application testing (iOS/Android) preferred
• Knowledge of Sencha ExtJS is helpful

WORK ENVIRONMENT

The hours of this position are Monday through Friday from 8:00 AM until 5:00 PM

COMPENSATION AND BENEFITS

• Position offers a competitive Base Salary based on experience
• Medical, Dental, Vision, Life, and 401(k) benefits are offered
• 17 PTO Days
• Equity

ABOUT THE POSITION

Agilis Systems is searching for a talented Software Engineer. This is an exciting opportunity for someone who wants to be a part of a growing team and thriving organization. The Software Engineer will be responsible for new product development, product enhancements, bug fixes, integrations, creating automated reports and creating/enhancing mobile applications. Our development team does full-stack development; therefore there will be opportunities to work on project on all facets of the business.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Work on new products, product enhancements and bug fixes
• Work on integration with customer backend systems
• Work on mobile applications for iOS and Android
• Work with other internal departments to help create tools to streamline their processes
• Work with customer support to identify and resolve reported issues

QUALIFICATIONS

• B.S. in Computer Science or equivalent experience
• 3+ years of relevant work experience
• Willingness and enthusiasm to learn new skills and techniques
• Ability to work independently on standalone projects or as part of a small team
• Strong Java experience required (experience with other languages is a major plus as evidence of a strong development background)
• Strong Hibernate and Spring experience is required
• HTML and JavaScript experience is required
• SQL experience required
• Android or iOS experience is preferred
• Must be legally authorized to work in the united states without sponsorship

WORK ENVIRONMENT

• Monday through Friday

COMPENSATION AND BENEFITS

• Equity
• 17 PTO Days
• Competitive Salary
• Medical, Dental, Vision, Life, and 401(k) benefits are offered

ABOUT THE POSITION

Agilis Systems, LLC is seeking highly-motivated Business Intelligence Analyst who can join the Agilis Systems’ Quantitative Strategy team. This position is located in St. Louis, MO. You will support various teams’ strategic decision making through reporting, dashboarding, and other innovative data visualizations. You will also support controls to ensure proper data hygiene practices and maintain a knowledge base of business intelligence processes and data mapping.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Build of innovative data visualizations through self-managed business intelligence projects to encourage informed decision making in strategy teams
• Communicate with business users to elicit analytics requirements; Coordinate any necessary meetings and maintain correspondence on projects with impacted users
• Create and manage business intelligence visualizations, including standardized reporting and dashboarding through Microsoft Power BI and Tableau; Business Intelligence functionalities created should be intuitive and address specific key performance indicators of the business
• Maintain a knowledge base through proper, accessible documentation on business intelligence processes including data quality controls, field mappings, and training materials
• Provide support to users in training and education on available data tools
• Evaluate current data analytics strategies and work with team in developing recommendations and improvements

QUALIFICATIONS

• Degree or pursuing a degree in Business Intelligence, Customer Analytics, Business or related field
• Strong critical thinking and analytical problem solving
• Experience working with data mining and data exploration
• Experience working in business intelligence software
• Ability to maintain organization of self and projects
• Strong client facing skills
• Self-starter with passion for entrepreneurial endeavors

WORK ENVIRONMENT

• Hours are Monday through Friday from 8:00am until 5:00pm

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)
• Equity

ABOUT THE POSITION

We are currently looking for a Sales Development Representative (SDR) who is fluent in Spanish to increase the qualified pipeline of new opportunities for our Sales teams. The SDR should be a self-starter with a track record of successful, credible lead follow-up and sales development experience at multiple executive levels within a small to medium sized organization.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Prospect, educate and qualify marketing generated leads to create sales-ready opportunities
• Utilize a consistent contact attempt process via phone and email to follow-up, nurture and qualify leads generated by marketing campaigns
• Keep abreast of the industry and technologies to ensure you are a trusted resource to prospects and customers
• Follow the established Agilis Systems pre-sales process and consistently use Salesforce.com to document prospect interaction, ensuring efficient lead management
• Develop and maintain daily plans to maximize phone time, including pre-call planning, adhering to metrics and customizing scripts to market segments and prospect type

QUALIFICATIONS

• Lead Qualification / Sales Development experience required
• Familiarity with cloud based software services (SaaS) is a plus
• Fluent in both English and Spanish language required
• Excellent written and verbal communication skills (English & Spanish) required
• Strong ability to learn new technology and adapt quickly
• Proven ability to work in high-energy sales team environment as a team player
• Must have strong verbal and written communication skills
• Exhibits a strong desire to develop and maintain professional relationships externally and internally
• Proficient with Microsoft Office (Excel, Word, PowerPoint) required

WORK ENVIRONMENT

• Fast-paced environment with opportunities for growth and reward
• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the- job-excellence, so we offer competitive compensation and benefits packages:

• Equity
• Base Salary
• Uncapped Commissions (Paid Monthly) with exponential multiplier increases
• Medical, Dental, Vision, Life, and 401(k) benefits are offered

ABOUT THE POSITION

The Customer Success Manager must demonstrate that real Customer Success comes from the heart. You will play a pivotal role in helping our clients achieve full integration and implementation of our solution to their daily business practices.

As the Customer Success Manager, you will be at the forefront of ensuring our customers use the platform to its fullest potential. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. The result is increased customer satisfaction, retention, and expansion of Agilis’ footprint. To thrive in this role, you must enjoy customer interaction and have the desire to help us live out our mission to “Simplify the Complicated.”

If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction
• Facilitate successful onboarding of new customers
• Ensure customers are leveraging our products and services regularly and successfully
• Identify at risk accounts to minimize monthly and annual churn rates
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
• Develop, prepare, and nurture customers for advocacy
• Monitor and manage assigned customer accounts to ensure they are healthy and churn is mitigated
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
• Advocate customer needs/issues cross-departmentally
• Drive escalation of client issues coordinate key resources in the escalation process and project manage the client issue until its resolution
• Conduct Monthly/Quarterly Business Reviews
• Partner with Strategic Account Managers, Sales Teams, etc. to properly grow accounts and ensure continued premium support of the customers needs
• Expert in Agilis Products and Services
• Additional duties as assigned

QUALIFICATIONS

• 3+ years of customer service, sales or customer success experience preferred
• Degree in related field or equivalent combination of education/experience
• Must be able to work flexible hours
• Entrepreneurial spirit
• Experience in developing and sustaining long-term, value-based customer relationships at all levels
• Account management experience in a technology or SaaS organization preferred
• Salesforce CRM experience is a plus
• Excellent written and verbal communication skills required
• Organizational and time management skills required
• Excellent problem solving and decision-making skills

WORK ENVIRONMENT

• The hours of this position are Monday - Friday and may vary with the needs of the business

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

• Position offers a base salary and a monthly bonus potential
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)
• Equity

ABOUT THE POSITION

We are currently looking to hire a Strategic Account Manager who is focused on building relationships and managing accounts. Our Strategic Account Management team works with our most valued customers to grow their business using Agilis Systems’ telematics software. This role partners with our customer success, sales and product teams to deeply understand the opportunities available within our existing customer base - and in turn deliver organic growth to Agilis Systems. If you have the skills and the entrepreneurial spirit to achieve the responsibilities of this opportunity, we would love to hear from you!

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Manage and grow a book of business at the direction of the Manager of Strategic Account Management
• Build a business plan to grow book of business and be responsible for revenue growth
• Contact customers through, but not limited to, phone calls, email and webinars to communicate opportunities to extend initiatives with the company
• Act as the liaison between key customers and internal teams
• Gather requirements and features from customers and their communities to augment Sales and business growth
• Work cross-functionality to identify biggest sales opportunities and drive execution leading to real business results
• Leverage client referrals, associations and networking
• Complete customer profiling work as needed within Salesforce CRM
• Achieve assigned sales quota in designated strategic accounts
• Create marketing campaigns designed for the book of business, that lead to additional opportunities and revenue
• Other duties as assigned

QUALIFICATIONS

• Related Bachelor’s Degree required (Entrepreneurship, Sales, Marketing, Business Administration etc.)
• 2+ years of experience in Sales and Marketing related roles
• An entrepreneurial knack
• A hungry, infectious personality: we’re looking for someone determined and able to win
• Passion for new technologies
• Strong problem-solving skills required
• Hands on experience with CRM software (Salesforce) preferred
• Understanding of revenue generating metrics, experience in a SaaS organization is a plus
• Experience in building business plans and executing strategic initiatives
• Experience in a fast-paced technology company, start-up experience is a plus
• Must have excellent interpersonal, leadership, organizational, and communication skills

WORK ENVIRONMENT

• The hours of this position are Monday through Friday from 8:00 AM until 5:00 PM

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Attainable Quota with Full Commission Potential
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)
• Equity

ABOUT THE POSITION

We are currently looking for a Sales Development Representative (SDR) to work directly with our Account Management team to increase the qualified pipeline of new opportunities for our Sales teams. The SDR should be a self-starter with a track record of successful, credible lead follow- up and sales development experience at multiple executive levels within any sized organization.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Prospect, educate and qualify new business prospects, marketing generated leads, and targeted existing customers to create sales-ready opportunities
• Utilize a consistent contact attempt process via phone and email to follow-up, nurture and qualify leads and opportunities?
• Keep abreast of the industry and market technologies to ensure you are a trusted resource to prospects and customers
• Follow the established Agilis Systems pre-sales process and consistently use Salesforce.com to document prospect interaction, ensuring efficient lead management
• Develop and maintain daily plans to maximize phone time, including pre-call planning, adhering to metrics and customizing scripts to market segments and prospect type
• Reach and exceed key performance indicators including calls scheduled, calls completed, qualified opportunities and deals won from your meetings

QUALIFICATIONS

• Entry level to 1 year of sales or professional experience
• College Degree preferred but not required
• A strong interest in building a career in sales
• Entrepreneurial mindset - eager to advance through clearly defined learning and earning paths
• Self-disciplined, organized and ambitious – must be able to consistently hit daily and monthly objectives
• Go-getter attitude that displays initiative and persistence, all with a competitive drive
• Positive and energetic attitude with exceptional communication skills
• Resilience, perseverance, and the ability to overcome objections is a must
• Ability to work in a high-energy, sales-team environment
• Cold calling, sales training and Salesforce.com experience is a plus but not required
• Lead Qualification / Sales Development experience required
• Familiarity with cloud-based software services (SaaS) is a plus
• Strong ability to learn new technology and adapt quickly
• Proven ability to work in high-energy sales team environment as a team player
• Must have strong verbal and written communication skills
• Exhibits a strong desire to develop and maintain professional relationships externally and internally
• Proficient with Microsoft Office (Excel, Word, PowerPoint) required

WORK ENVIRONMENT

• Fast-paced environment with opportunities for growth and reward
• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

• Equity
• Base Salary
• Uncapped Commissions (Paid Monthly) with exponential multiplier increases
• Medical, Dental, Vision, Life and 401(k) benefits are offered

ABOUT THE POSITION

We are looking for an experienced Marketing Automation Manager to drive high performing demand and lead generation programs as well as customer engagement campaigns. The candidate will be expected to create/oversee a data driven email marketing and customer referral strategy. We are a team with a passion for delivering solutions that go above and beyond the expectations of our users. The ideal candidate will thrive in a work environment that requires strong problem solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication. The candidate will also have extensive experience in a fast-paced and innovative marketing environment.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Plan, develop and implement email and referral programs to meet lead generation and customer engagement objectives across multiple brands
• Work with Sales team to drive lead automation and process
• Work with Marketing Communications team to develop engaging and high performing email content
• Create and manage lead acquisition campaigns, monitor performance and adjust accordingly
• Ensure lead nurturing programs are built for all inbound and outbound marketing initiatives
• Optimize marketing automation and lead nurturing processes through email content and other digital channels
• Track and report on campaign performance data
• Monitor and analyze lead behavior to understand how our inbound marketing activity turns into customers, their buyers journey and continually refine the process to convert
• Other duties as assigned

QUALIFICATIONS

• Bachelor’s Degree in Marketing, Business, Communications or related field
• 3+ years of growth marketing experience in a marketing or sales environment
• Proven ability to succeed in a B2B marketing environment, integrating with sales and driving qualified leads
• Experience and expertise in financial modeling required
• Experience working with cross functional teams, leadership positions preferred
• Working experience with Google Analytics, Salesforce Marketing Cloud, Pardot, and other Business Intelligence suites or other Marketing Database Management Systems
• Strong applied knowledge with email marketing
• Experience in configuring and managing funnel statistics via CRM and Marketing Automation software (Pardot, Salesforce Marketing Cloud or other MA software)
• Must be highly motivated, self-starter with proven marketing and lead generation knowledge
• Proficient with Microsoft Office (Excel, Word, PowerPoint)
• Excellent presentation, written and verbal skills
• Organizational and time management skills required

WORK ENVIRONMENT

• The hours of this position are Monday through Friday from 8:00 AM until 5:00 PM

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

• Postion offers a Base Salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days(PTO)
• Equity

ABOUT THE POSITION

We are looking for a Retention Specialist to join our growing organization! The Retention Specialists maximize every opportunity to re-establish exceptional customer service and can advise customers on the benefits of a GPS tracking system through Agilis while empathizing with the feedback customers provide on their experiences. After probing, representatives are empowered to negotiate portions of the customer agreement within department parameters. The goal is to ensure that at the end of each call, our customers feel confident that Agilis is the best option for GPS tracking. Therefore, the ideal candidate must have a passion for customer interaction with vast technical knowledge and/or carrier experience.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Ability to assess the customer’s needs by asking probing questions, addressing issues, building rapport and negotiating to achieve a mutually beneficial resolution
• Professionally manages difficult or emotional customer situations, responds promptly to customer needs and responds to requests for service and assistance
• Assure quality and accurate representation of products
• Represent Agilis professionally and ensure that customers have an exceptional experience
• Consistently improve retention efforts and achieve monthly retention rates
• Identifies, facilitates and ensures effective communication of all technical inquiries and problem resolution from the customer to internal resources
• Additional duties as assigned

QUALIFICATIONS

• 5+ years of customer service, sales or customer success experience preferred
• Experience in developing and sustaining long-term, value-based customer relationships at all levels
• Must have a strong goal orientation and desire to continuously learn and improve your skills and knowledge
• Must be a quick learner and self-starter with the ability to follow through on commitments
• Flexibility– responsibilities may expand or change with the business needs
• Salesforce CRM experience is a plus
• Excellent written and verbal communication skills, problem solving and decision- making skills required
• Organizational and time management skills required

WORK ENVIRONMENT

• The hours of this position are Monday - Friday and may vary with the needs of the business

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

• Position offers a Hourly Salary and Monthly Bonus potential
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days(PTO)
• Equity

ABOUT THE POSITION

The Channel Training Manager will be responsible for expanding and driving revenue growth through the development of specific channels within the Carrier Sales Team. This role will be primarily responsible for the continual coaching and training of Carrier agents who are in the channels they manage, along with ensuring all monthly sales targets for Channel performance are met. The Channel Training Manager will also be responsible for tracking channel sales activity, providing sales projections, supervising the development of partners, creating/analyzing metrics that drive results as well as assisting in the prospecting and closing of sales side-by-side with the Carrier agents in their channel.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Business development of channel - provide training and ongoing education of Agilis’ capabilities to agents
• Create and execute sales strategies to drive customer demand and work with channel/Agilis teams to create solutions to meet customer needs
• Identify and pursue new account opportunities that align with the channel
• Grow existing accounts by identifying needs and ensure follow up and follow through of customer specifications
• This includes frequent service follow-ups, problem solving, and emerging needs identification
• Conduct proactive sales activities, including proactive needs assessment, applications development, proposal presentation, order negotiation and post-sales service requirements
• Facilitate new processes, tools, communications, training and methodologies to ensure sales program's success across teams and departments throughout the company
• Facilitate relationships among Sales Specialists, clients, and locations to achieve the organization's goals and objectives
• Collaborate with internal departments using internal systems, product management, and account management to facilitate new programs, messages, campaigns and offerings
• Research and gather information with the help of internal departments to recognize customer needs, increase sales, and facilitate new programs
• Conduct resource planning, reporting, territory management, incentive budgeting and marketing communication strategy for the assigned channel
• Participate in client interactions to ensure customer satisfaction, regular management involvement and cross-training
• Work with Management Team to continue driving Agilis growth within the entire Carrier environment
• Ensure that all reporting and communication are frequent and bi-directional
• Lead Generation - leverage referrals, associations and networking
• Update and manage CRM for territory

QUALIFICATIONS

• Related Bachelor’s Degree required (Entrepreneurship, Sales, Marketing, Business Administration etc.)
• 3+ years of strong business, communication and sales experience
• 2+ years of experience in a high volume B2B sales environment
• Sales training experience- technical and process
• Customer centric
• Operational understanding of telecommunications ordering, provisioning, and billing processes
• An entrepreneurial knack
• A hungry, infectious personality: we’re looking for someone determined and able to win
• Passion for new technologies
• Strong problem-solving skills required
• Hands on experience with CRM software (Salesforce) preferred
• Understanding of revenue generating metrics, experience in a SaaS organization is a plus
• Experience in building business plans and executing strategic initiatives
• Experience in a fast-paced technology company, start-up experience is a plus
• Must have excellent interpersonal, leadership, organizational, and communication skills

WORK ENVIRONMENT

• The hours of this position are Monday through Friday from 8:00 AM until 5:00 PM
• Travel will be required 50-75% of the time

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Attainable Quota with Full Commission Potential
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days(PTO)
• Equity

ABOUT THE POSITION

We are looking for Graphic Designer/Production Artist to work closely with our marketing and sales teams to deliver outstanding print, web, mobile, and packaging designs. We are a team with a passion for delivering solutions that go above and beyond the expectations of our users. The ideal candidate is meticulous and goal-oriented with a strong eye for executing the smallest details with perfection. This individual is skilled at content design, and able to translate creative concepts into effective print materials and high-quality web designs. Whether it’s print production or digital design, the graphic designer/production artist will create a finished product that meets organizational branding goals.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Execute effective designs for print/PDF sales materials, including photo selection and content design
• Partner with the Web Design Manager to design and create high-functioning marketing websites with a proven record of conversions
• Work with Marketing Communications team to enhance and promote brand guidelines for all print and digital collateral
• Collaborate with Marketing Communications, Product, and Fulfillment teams to refine and produce product packaging concepts that are innovative, eco-friendly, and cost effective
• Provide graphic and design support for marketing efforts such as web sites, landing pages, email marketing, and print collateral materials
• Execute and maintain a design library of on-brand assets accessible by sales, engineering, and support teams
• Work closely with the Marketing Communications Coordinator to bring vibrant design concepts to content
• Conceptualize and design effective templates for email marketing campaigns
• Create high-quality graphics and assets for social media, e-commerce, and digital efforts
• Assist with the production of UI/UX assets for mobile and product development projects
• Stay abreast of and have a passion for customer experience and interaction design trends
• Generate user-centered design principles and represent the consumer in the creative process
• Contribute to research, creation, and prioritization of project requirements
• Ensure continuity in look-and-feel of visual communication elements
• Other duties and projects as assigned

QUALIFICATIONS

• Bachelor’s degree in related field, or equivalent combination of education and experience
• Minimum 1-2 years of experience in graphic design, visual communications, user experience design, information architecture, software or product design for software, web applications, or mobile applications in an agency or interactive product development environment
• Knowledge of design techniques, tools, principles, typography, and photography
• Experience designing and working with responsive design concepts for web, mobile, and/or email
• Strong conceptualization ability, strong visual communication ability, drawing skills and sketchbook technique
• Exceptional design skills, production value, and attention to detail
• Ability to create wireframes as well as visual design comps
• Strong working knowledge of Photoshop, Illustrator, InDesign and other associated design tools
• Working knowledge of HTML and CSS to inform strong web design concepts
• Strong written and verbal communication skills
• Strong sense of web design and an understanding of the fundamentals of user experience and cross-platform compatibility
• Solid understanding of user-centered design principles, careful attention to detail, as well as ability to grasp multiple product requirements
• Portfolio of relevant work for review is required

WORK ENVIRONMENT

• The hours of this position are Monday through Friday from 8:00 AM until 5:00 PM

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Potential yearly bonus based on team performance
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)
• Equity

ABOUT THE POSITION

As a member of the Sales Ops team, you will support the Sales team’s operational success. The Sales Ops team is focused on evolving, streamlining, monitoring and reporting on sales processes and sales performance, as well as acquisition, processing and loading of new sales leads and data. In this role, you will work under the supervision of the Inside Sales Manager to assist in all areas of the Sales organization..

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• General data entry with high accuracy
• Account and lead screening/cleaning
• Assign accounts to sales reps
• Run and monitor campaign reports on activities and meetings
• Inspect and correct collected data to ensure high quality
• Maintain Sales Ops process documents
• Coordinate data activities with Marketing team
• Respond to requests for copies and faxes of business-related materials in a timely manner
• Distribute correspondence, customer reporting data, and other communication tools to customers and team members
• Schedule meetings and complete business travel arrangements
• Support the Sales Team in the production of Requests for Proposals for New and Existing Business within the allotted timeframe
• Partner with the Sales team to develop customer presentations, mass mailings, and other customer or team member related projects
• Ensure all needed collateral material is ordered as needed
• Run Salesforce, PowerBI, Genesys, SnapEngage, and other system reports; and create dashboards where deemed applicable
• Maintain tradeshow equipment and stock of giveaways
• Agilis Specific Sales Operations Assistant/Administrator Tasks:
  • Coordinate with Sprint PSIS/WSTS team to insure devices are managed properly
  • Reach out and verify each Sprint order with the customer and then manage that order all the way through completion
  • Monitor all incoming orders at a high level to make sure everything is input properly, and the records are matched correctly in Salesforce
  • Keep track of all agreements that are confirmed as received from accounting to make sure we are creating and closing the opportunities
  • Charting lost opportunities and updating those opportunities if possible
  • Answers the overflow call queue when the AE's are already on calls or presentations
  • Obtain 'back door' contacts with all the major vendor/partner/inside teams that can assist with situations that are out of the box

QUALIFICATIONS

• Related Bachelor’s Degree preferred (Entrepreneurship, Sales, Marketing, Business Administration etc.)
• An entrepreneurial knack
• A hungry, infectious personality: we’re looking for someone determined and able to win
• Passion for new technologies
• Strong problem-solving skills required
• Experience in a fast-paced technology company, start-up experience is a plus
• Must have excellent interpersonal, leadership, organizational, and communication skills
• Process and data driven, striving to positively promote process compliance and data quality
• Organized and a multitasker
• Understand what Business Continuity Planning is
• Highly detail-oriented with focus on quality
• Able to prioritize and work under tight deadlines
• Proficient with Excel and/or Google sheets
• A team player who is comfortable working independently with little supervision
• Hungry to make an impact in a tight-knit team with a startup mentality
• Bonus: Experienced with Salesforce or similar CRM

WORK ENVIRONMENT

• The hours of this position are Monday through Friday from 8:00 AM until 5:00 PMs

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Potential yearly bonus based on team performance
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)
• Equity