ABOUT THE POSITION

Agilis Systems is looking for a business savvy Enterprise Account Manager to join our sales team! The Enterprise Account Manager will be responsible for expanding and driving revenue growth through the development of the Asset Tracker and Enterprise Channel. Additionally, this candidate will be responsible for prospecting and closing sales, tracking channel sales activity, providing sales projections, supervising the development of partners and creating/analyzing metrics that drive results.

ESSENTIAL FUNCTIONS

• Prospect into assigned or discovered leads and conduct aggressive selling efforts. Additionally, oversee resource planning, reporting, territories, incentives, and communications for the assigned channel
• Facilitate new processes, tools, communications, training, and methodologies while collaborating with various departments to ensure sales program's success across teams throughout the company, meeting organization's goals and objectives
• Participate in client interactions to ensure cross-training, customer satisfaction and management involvement regularly
• Own all outbound sales activity targeting new clients within assigned channel while taking on new channels and opportunities as needed
• Leverage client referrals, associations, and networking
• Qualify new business opportunities to set web-based or on-site meetings and sales presentations for review of Agilis Systems products and services to close opportunities
• Manage the full sales cycle, with a focus on building and maintaining an accurate pipeline while using Salesforce.com to document prospect interaction, ensuring efficient lead management and account management

QUALIFICATIONS

• A bachelor's degree in business or technical discipline or equivalent experience in related field
• 8+ years of overall business experience
• Working knowledge of the most current technologies and products used in the industry
• Requires strong sales experience and phone skills
• Excellent written and verbal communication skills
• Experience with business R.O.I. and operating expense management
• An ability to respond with a sense of urgency in a sales driven culture
• Excellent interpersonal and team skills
• Strong computer skills – (MS Office, Outlook, SalesForce.com)
• 5+ years of quota carrying sales experience in a high activity B2B sales environment
• Track record of over-achieving quota (top 10-20%) in past positions
• Ability to establish rapport with multiple levels of decision makers
• Prior B2B SaaS experience, Webex, and/or virtual sales is preferred, but not required

WORK ENVIRONMENT

• The hours of this position are Monday through Friday from 8:00 AM until 5:00 PM
• Potential to travel up to 50% of the time

COMPENSATION & BENEFITS

We value hard work and on-the-job-excellence, so we offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Attainable Quota with Full Commission Potential
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)

ABOUT THE POSITION

At Agilis Systems one of our core values is to Delight Our Customers and we are seeking a friendly, engaged, result driven Customer Support Specialist who is fluent in Spanish to join our growing organization and help us continue to live up to our values! The Customer Support Specialist – Bilingual will be responsible for accurately responding to customer inquiries that occur via inbound telephone calls, chats, emails and/or cases efficiently from our English and Spanish speaking customers. This position also makes outbound customer calls to gain additional information and/or to provide follow up and ensure satisfactory resolution to customer issues.

ESSENTIAL FUNCTIONS

• Respond to assigned calls, chats, emails, cases in a professional and positive manner ensuring responses are complete, accurate and conform to company core values and policies
• Accurately document customer account records with the reason for contact and resolution provided
• Ensure any follow up activities required to resolve customer issues are completed in a timely manner
• Facilitate customer issue escalations to the appropriate person/group as necessary
• Actively and consistently support all efforts to simplify and enhance the customer experience
• Consistently meet or exceed individual and team performance objectives daily and monthly
• Work cooperatively with members of the Customer Support Team and other Agilis Teams to identify customer support opportunities and make recommendations
• Maintain current knowledge of products, offers, policies and effectively apply knowledge
• Convey an image of quality, integrity and comprehensive understanding of the products and services used by the customers
• Understand all internal systems, processes and procedures
• Perform other duties as assigned

QUALIFICATIONS

• Relevant work experience required
• 2+ years of customer service experience working directly with customers - call center environment
• 2+ years of technical experience in a customer centric organization
• Fluent in both English and Spanish language required
• Excellent written and verbal communication skills (English & Spanish) required
• Organizational and time management skills necessary
• Must have excellent problem solving and decision making skills
• Proficient with Microsoft Office (Excel, Word, PowerPoint) required
• Ability to learn quickly and work independently
• Ability to handle multiple tasks in a fast paced, changing environment
• Proven ability to provide outstanding customer service with emotional balance
• Great personality; team spirit

WORK ENVIRONMENT

• Call center environment
• The hours of this position are Monday through Friday from 10am – 7pm and every Saturday from 8am – 5pm. (Off days are Sunday and one day during the week.)

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages.

• Position offers a Base Salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)
• Equity

ABOUT THE POSITION

Agilis Systems is searching for a talented Software Engineer. This is an exciting opportunity for someone who wants to be a part of a growing team and thriving organization. The Software Engineer will be responsible for new product development, product enhancements, bug fixes, integrations, creating automated reports and creating/enhancing mobile applications. Our development team does full-stack development; therefore there will be opportunities to work on project on all facets of the business.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Work on new products, product enhancements and bug fixes
• Work on integration with customer backend systems
• Work on mobile applications for iOS and Android
• Work with other internal departments to help create tools to streamline their processes
• Work with customer support to identify and resolve reported issues

QUALIFICATIONS

• B.S. in Computer Science or equivalent experience
• 3+ years of relevant work experience
• Willingness and enthusiasm to learn new skills and techniques
• Ability to work independently on standalone projects or as part of a small team
• Strong Java experience required (experience with other languages is a major plus as evidence of a strong development background)
• Strong Hibernate and Spring experience is required
• HTML and JavaScript experience is required
• SQL experience required
• Android or iOS experience is preferred
• Must be legally authorized to work in the united states without sponsorship

WORK ENVIRONMENT

• Monday through Friday

COMPENSATION AND BENEFITS

• Equity
• 17 PTO Days
• Competitive Salary
• Medical, Dental, Vision, Life, and 401(k) benefits are offered

ABOUT THE POSITION

Agilis is growing and we are looking for a strong technical leader to maintain and modernize our enterprise focused SaaS product and mobile apps! As the Engineering Manager, you will help define software architecture, product execution plans and our road-map. You will also be expected to lead in a fluid, fast-paced environment while also communicating and collaborating effectively with internal/external customers. You will work very closely with stakeholders to ensure we incorporate customer input into our product.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Provide hands on leadership for a small, highly talented engineering team
• Help architect and take technical ownership of the next generation of enterprise SaaS software and mobile apps
• Ensure proper engineering and documentation practices are followed
• Respond quickly and effectively to issues and take responsibility for seeing those issues through resolution
• Interact with leadership team and customers for requirements gathering, scoping, implementing integration and feature enhancement projects
• Lead, train and hire talent as needed
• Write code!

QUALIFICATIONS

• Bachelor’s Degree in Computer Science or related field – Graduate Degree preferred
• 5+ years software development experience required
• 2+ years of experience in a leadership position
• Must have outstanding verbal and written communication skills
• Proven ability to lead a small team of highly skilled software engineers required
• Demonstrated experience in designing, building and maintaining complex SaaS products
• Strong Java experience required (experience with other languages is a major plus as evidence of a strong development background)
• Strong Hibernate and Spring experience is required
• HTML and JavaScript experience is required
• SQL experience required
• Android or iOS experience is preferred

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence and offer competitive compensation/benefits packages:

• Position offers a Base Salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)
• Equity

WORK ENVIRONMENT

• The hours of this position are Monday through Friday from 8:00am - 5:00pm CST

ABOUT THE POSITION

Agilis Systems, LLC is seeking highly-motivated Business Intelligence Analyst who can join the Agilis Systems’ Quantitative Strategy team. This position is located in St. Louis, MO. You will support various teams’ strategic decision making through reporting, dashboarding, and other innovative data visualizations. You will also support controls to ensure proper data hygiene practices and maintain a knowledge base of business intelligence processes and data mapping.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Build of innovative data visualizations through self-managed business intelligence projects to encourage informed decision making in strategy teams
• Communicate with business users to elicit analytics requirements; Coordinate any necessary meetings and maintain correspondence on projects with impacted users
• Create and manage business intelligence visualizations, including standardized reporting and dashboarding through Microsoft Power BI and Tableau; Business Intelligence functionalities created should be intuitive and address specific key performance indicators of the business
• Maintain a knowledge base through proper, accessible documentation on business intelligence processes including data quality controls, field mappings, and training materials
• Provide support to users in training and education on available data tools
• Evaluate current data analytics strategies and work with team in developing recommendations and improvements

QUALIFICATIONS

• Degree or pursuing a degree in Business Intelligence, Customer Analytics, Business or related field
• Strong critical thinking and analytical problem solving
• Experience working with data mining and data exploration
• Experience working in business intelligence software
• Ability to maintain organization of self and projects
• Strong client facing skills
• Self-starter with passion for entrepreneurial endeavors

WORK ENVIRONMENT

• Hours are Monday through Friday from 8:00am until 5:00pm

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)
• Equity

ABOUT THE POSITION

We are currently looking for a Sales Development Representative (SDR) who is fluent in Spanish to increase the qualified pipeline of new opportunities for our Sales teams. The SDR should be a self-starter with a track record of successful, credible lead follow-up and sales development experience at multiple executive levels within a small to medium sized organization.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Prospect, educate and qualify marketing generated leads to create sales-ready opportunities
• Utilize a consistent contact attempt process via phone and email to follow-up, nurture and qualify leads generated by marketing campaigns
• Keep abreast of the industry and technologies to ensure you are a trusted resource to prospects and customers
• Follow the established Agilis Systems pre-sales process and consistently use Salesforce.com to document prospect interaction, ensuring efficient lead management
• Develop and maintain daily plans to maximize phone time, including pre-call planning, adhering to metrics and customizing scripts to market segments and prospect type

QUALIFICATIONS

• Lead Qualification / Sales Development experience required
• Familiarity with cloud based software services (SaaS) is a plus
• Fluent in both English and Spanish language required
• Excellent written and verbal communication skills (English & Spanish) required
• Strong ability to learn new technology and adapt quickly
• Proven ability to work in high-energy sales team environment as a team player
• Must have strong verbal and written communication skills
• Exhibits a strong desire to develop and maintain professional relationships externally and internally
• Proficient with Microsoft Office (Excel, Word, PowerPoint) required

WORK ENVIRONMENT

• Fast-paced environment with opportunities for growth and reward
• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the- job-excellence, so we offer competitive compensation and benefits packages:

• Equity
• Base Salary
• Uncapped Commissions (Paid Monthly) with exponential multiplier increases
• Medical, Dental, Vision, Life, and 401(k) benefits are offered

ABOUT THE POSITION

The Assistant Sales Manager position will be responsible for helping to oversee and manage Reps across the entire Sales organization. The candidate will be responsible for assisting with the coaching and development of the team members, designing dashboards and tracking channel sales activity, overseeing the creation of Sales funnels, supervising the teams when managers are out of the office and overall enabling a highly motivating environment that drives results across all teams. There will be other duties as assigned.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Manage and lead a team of Sales Operations Reps that are responsible for assisting the Sales teams in Support, Success, and Product issues; as well as designing and maintaining SFDC reports and dashboards
• Research and facilitate the implementation of new processes, tools, communications, training and methodologies to help managers ensure their team’s success
• Work with other departmental management to facilitate relationships with employees and customers to achieve the organization's goals and objectives
• Collaborate with Marketing, Support, Success, Product Development and other departments as necessary to facilitate new programs, messages, campaigns and offerings
• Gather requirements and features from customers and their communities to augment Sales and business growth
• Identify revenue programs and streamline finance, legal and sales practices to stay compliant with company policies
• Participate in customer interactions, call monitoring and provide ongoing support to ensure cross-training, customer satisfaction and performance management regularly
• Provide oversight and motivation for all reps in the organization through an in-depth knowledge of our products, processes and channels
• Ensure reporting and communications is frequent and bi-directional

QUALIFICATIONS

• Manage and lead a team of Sales Operations Reps that are responsible for assisting the Sales teams in Support, Success, and Product issues; as well as designing and maintaining SFDC reports and dashboards
• Research and facilitate the implementation of new processes, tools, communications, training and methodologies to help managers ensure their team’s success
• Work with other departmental management to facilitate relationships with employees and customers to achieve the organization's goals and objectives
• Collaborate with Marketing, Support, Success, Product Development and other departments as necessary to facilitate new programs, messages, campaigns and offerings
• Gather requirements and features from customers and their communities to augment Sales and business growth
• Identify revenue programs and streamline finance, legal and sales practices to stay compliant with company policies
• Participate in customer interactions, call monitoring and provide ongoing support to ensure cross-training, customer satisfaction and performance management regularly
• Provide oversight and motivation for all reps in the organization through an in-depth knowledge of our products, processes and channels
• Ensure reporting and communications is frequent and bi-directional

SUPERVISORY RESPONSIBILITY

• This position helps to oversee all employees of the department, directly manages the Sales Operations Team, and assists with the performance management and hiring of the employees within the Sales Department
• This position will act as an assistant manager for all teams in the Sales organization with supervisory responsibility over all Reps within each team

WORK ENVIRONMENT

• Hours for this position vary Monday-Friday from 7:00 AM until 6:00 PM and may include Saturday hours
• Fast-paced environment with opportunities for growth and reward
• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

• Position offers a Base Salary and competitive bonus opportunities
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)
• Equity

ABOUT THE POSITION

The Senior Manager of Inventory & Distribution Management is responsible for providing support, leadership and guidance to the Fulfillment and Hardware Teams by ensuring daily order activity (new orders, returns, swaps, etc.) are processed timely and accurately. In addition, the individual will be responsible for effectively managing stock levels to forecast and ensure adequate inventory is on hand and all devices are at the current, testing firmware/software version. Motivating and coaching staff towards attaining performance goals, maintaining high productivity, and ensuring customer satisfaction is also a critical part of this position. There will be other duties as assigned.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Drive a culture of continuous improvement by determining Key Performance Indicators (KPI) for the department and setting performance expectations and managing to these performance objectives by coaching, training, motivating and developing the staff
• Develop and administer short and long-range plans that optimize the use of personnel, materials, financial resources, in order to exceed the level of service required by our customers
• Manage methods, procedures, and processes that promote an environment for providing quality service
• Achieve a high level of expertise and understanding of products (hardware and software)
• Develop procedures and conduct acceptance testing for new software and hardware
• Conduct Quality Assurance testing on software fixes and features produced by the engineering team
• Work collaboratively to resolve complex customer issues
• Act as a liaison between Customer Support and Engineering teams to proactively resolve technical issues
• Analyze performance trends and create/execute action plans to remediate issues, improve order processing quality, improve productivity and achieve performance goals
• Manage third party vendors to meet SLAs
• Establish inventory management and control procedures and ensure adherence to those plans
• Conduct regular 1:1 coaching and facilitate daily team huddles/retrospectives that are interactive, engaging to capture and resolve process issues/gaps
• Act as a subject matter expert on the Agilis product portfolio, including hardware, software, firmware used to serve our customers
• Responsible for hiring and growing a high-performance team
• Perform other duties as assigned

QUALIFICATIONS

• Bachelor’s Degree or equivalent industry experience
• 5+ years of experience working as a Software QA/Tester or in a Technical/Customer Support role
• 7+ years of combined professional experience in supply chain management, operations, inventory management, distribution environment
• Must be able to plan supply chain strategies, organize work functions and processes
• Strong ability to communicate technical information clearly and concisely to both technical and non-technical personnel required
• SalesForce experience preferred
• Expertise in debugging and root-cause analysis in complex systems required
• Excellent organizational, support, and case management skills
• Excellent knowledge of web based and SaaS software required
• Working knowledge of GPS technology is a plus

WORK ENVIRONMENT

• The hours of this position are Monday through Friday from 8:00 AM until 5:00 PM

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)
• Equity