ABOUT THE POSITION

At Agilis Systems one of our core values is to Delight Our Customers and we are seeking a friendly, engaged, result driven Customer Support Specialist to join our growing organization to do just that! The Customer Support Specialist will be responsible for accurately responding to customer inquiries that occur via inbound telephone calls, chats, emails and/or cases efficiently. This position also makes outbound customer calls to gain additional information and/or to provide follow up and ensure satisfactory resolution to customer issues.

ESSENTIAL FUNCTIONS

• Respond to assigned calls, chats, emails, cases in a professional and positive manner ensuring responses are complete, accurate and conform to company core values and policies
• Accurately document customer account records with the reason for contact and resolution provided
• Ensure any follow up activities required to resolve customer issues are completely timely as promised
• Facilitate customer issue escalations to the appropriate person/group as required
• Actively and consistently support all efforts to simplify and enhance the customer experience
• Consistently meet or exceed individual and team performance objectives daily and monthly
• Work cooperatively with members of the Customer Support Team and other Agilis Teams to identify customer support opportunities and make recommendations
• Maintain current knowledge of products, offers, policies and effectively apply knowledge
• Convey an image of quality, integrity and comprehensive understanding of the products and services used by the customers
• Understand all internal systems, processes and procedures
• Perform other duties as assigned

QUALIFICATIONS

• Bachelor’s Degree, Associate’s Degree and/or relevant work experience
• 2+ years of customer service experience working directly with customers - call center environment
• 2+ years of technical experience in a customer centric organization
• Excellent written and verbal communication skills required
• Organizational and time management skills required
• Excellent problem solving and decision making skills
• Proficient with Microsoft Office (Excel, Word, PowerPoint) required
• Strong ability to learn quickly and work independently
• Must be able to handle multiple tasks in a fast paced, changing environment
• Ability to provide outstanding customer service with emotional balance
• Great personality; team spirit

WORK ENVIRONMENT

• Call center environment
• The hours of this position are Monday through Friday from 10am – 7pm and every Saturday from 8am – 5pm (Off days are Sunday and one day during the week.)

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence and offer competitive compensation and benefits packages.

• Position offers a base salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)
• Equity

ABOUT THE POSITION

We are looking for a Front-end Web Developer to work closely with our Marketing Communications team to deliver outstanding digital communication deliverables. We are a team with a passion for delivering solutions that go above and beyond the expectations of our users. The ideal candidate will thrive in a work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication. This individual excels at executing web, email, and UX/UI designs and contributing ideas that enhance the final product. The candidate will also have experience in a fast-paced and innovative development environment.

ESSENTIAL FUNCTIONS

• Write well designed, testable, and efficient code by using best practices, including meeting W3C accessibility standards and building all pages responsively
• Possess a familiarity with Google Analytics and Google Optimize to enhance the company’s current practices, including A/B testing
• Create website layout/user interfaces by using standard HTML/CSS practices
• Work with development and design teams to gather requirements based on both technical and UI/UX needs
• Build reusable code and libraries for future use
• Create and build HTML email templates
• Build all sites responsively and contribute ideas and expertise to the optimization of sites on mobile platforms
• Translate Photoshop and Illustrator design files to HTML/CSS/JavaScript
• Communicate effectively with design leads to streamline the development process
• Perform testing and conduct QA of developed prototypes prior to launch
• Other duties and projects as assigned

QUALIFICATIONS

• Bachelor’s Degree in related field, or equivalent combination of education and experience
• Candidate must have a strong understanding of UI, cross-browser compatibility, general web functions and standards
• 2+ experience with web applications and programming languages and responsive design development
• Strong working knowledge of HTML/HTML5, CSS, CSS pre-processors
• Strong working knowledge of object-oriented JavaScript and JavaScript frameworks (JS, jQuery, React.js, and Bootstrap)
• Experience working with GitHub or other version control platforms
• Experience working with HTTPS and cybersecurity issues a plus
• Experience with mobile app design/development a plus
• Experience working with responsive design templates for email marketing
• Strong sense of web design and an understanding of the fundamentals of user experience and cross-platform compatibility
• Command of information architecture, interface design, and usability/testing principles
• Solid understanding of user-centered design principles, careful attention to detail, as well as ability to grasp multiple product requirements
• Portfolio of relevant work for review is required. Candidates may also be given a test project to produce to evaluate skills
• Must be legally authorized to work in the United States without sponsorship

WORK ENVIRONMENT

• The hours of this position are Monday through Friday from 8:00 AM until 5:00 PM

COMPENSATION & BENEFITS

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 PTO Days
• Equity

ABOUT THE POSITION

At Agilis Systems one of our core values is to Delight Our Customers and we are seeking a friendly, engaged, result driven Customer Support Specialist who is fluent in Spanish to join our growing organization and help us continue to live up to our values! The Customer Support Specialist – Bilingual will be responsible for accurately responding to customer inquiries that occur via inbound telephone calls, chats, emails and/or cases efficiently from our English and Spanish speaking customers. This position also makes outbound customer calls to gain additional information and/or to provide follow up and ensure satisfactory resolution to customer issues.

ESSENTIAL FUNCTIONS

• Respond to assigned calls, chats, emails, cases in a professional and positive manner ensuring responses are complete, accurate and conform to company core values and policies
• Accurately document customer account records with the reason for contact and resolution provided
• Ensure any follow up activities required to resolve customer issues are completed in a timely manner
• Facilitate customer issue escalations to the appropriate person/group as necessary
• Actively and consistently support all efforts to simplify and enhance the customer experience
• Consistently meet or exceed individual and team performance objectives daily and monthly
• Work cooperatively with members of the Customer Support Team and other Agilis Teams to identify customer support opportunities and make recommendations
• Maintain current knowledge of products, offers, policies and effectively apply knowledge
• Convey an image of quality, integrity and comprehensive understanding of the products and services used by the customers
• Understand all internal systems, processes and procedures
• Perform other duties as assigned

QUALIFICATIONS

• Relevant work experience required
• 2+ years of customer service experience working directly with customers - call center environment
• 2+ years of technical experience in a customer centric organization
• Fluent in both English and Spanish language required
• Excellent written and verbal communication skills (English & Spanish) required
• Organizational and time management skills necessary
• Must have excellent problem solving and decision making skills
• Proficient with Microsoft Office (Excel, Word, PowerPoint) required
• Ability to learn quickly and work independently
• Ability to handle multiple tasks in a fast paced, changing environment
• Proven ability to provide outstanding customer service with emotional balance
• Great personality; team spirit

WORK ENVIRONMENT

• Call center environment
• The hours of this position are Monday through Friday from 10am – 7pm and every Saturday from 8am – 5pm. (Off days are Sunday and one day during the week.)

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages.

• Position offers a Base Salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)
• Equity

ABOUT THE POSITION

Agilis Systems is searching for a talented Software Engineer. This is an exciting opportunity for someone who wants to be a part of a growing team and thriving organization. The Software Engineer will be responsible for new product development, product enhancements, bug fixes, integrations, creating automated reports and creating/enhancing mobile applications. Our development team does full-stack development; therefore there will be opportunities to work on project on all facets of the business.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Work on new products, product enhancements and bug fixes
• Work on integration with customer backend systems
• Work on mobile applications for iOS and Android
• Work with other internal departments to help create tools to streamline their processes
• Work with customer support to identify and resolve reported issues

QUALIFICATIONS

• B.S. in Computer Science or equivalent experience
• 3+ years of relevant work experience
• Willingness and enthusiasm to learn new skills and techniques
• Ability to work independently on standalone projects or as part of a small team
• Strong Java experience required (experience with other languages is a major plus as evidence of a strong development background)
• Strong Hibernate and Spring experience is required
• HTML and JavaScript experience is required
• SQL experience required
• Android or iOS experience is preferred
• Must be legally authorized to work in the united states without sponsorship

WORK ENVIRONMENT

• Monday through Friday

COMPENSATION AND BENEFITS

• Equity
• 17 PTO Days
• Competitive Salary
• Medical, Dental, Vision, Life, and 401(k) benefits are offered

ABOUT THE POSITION

Agilis Systems, LLC is seeking highly-motivated Business Intelligence Analyst who can join the Agilis Systems’ Quantitative Strategy team. This position is located in St. Louis, MO. You will support various teams’ strategic decision making through reporting, dashboarding, and other innovative data visualizations. You will also support controls to ensure proper data hygiene practices and maintain a knowledge base of business intelligence processes and data mapping.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Build of innovative data visualizations through self-managed business intelligence projects to encourage informed decision making in strategy teams
• Communicate with business users to elicit analytics requirements; Coordinate any necessary meetings and maintain correspondence on projects with impacted users
• Create and manage business intelligence visualizations, including standardized reporting and dashboarding through Microsoft Power BI and Tableau; Business Intelligence functionalities created should be intuitive and address specific key performance indicators of the business
• Maintain a knowledge base through proper, accessible documentation on business intelligence processes including data quality controls, field mappings, and training materials
• Provide support to users in training and education on available data tools
• Evaluate current data analytics strategies and work with team in developing recommendations and improvements

QUALIFICATIONS

• Degree or pursuing a degree in Business Intelligence, Customer Analytics, Business or related field
• Strong critical thinking and analytical problem solving
• Experience working with data mining and data exploration
• Experience working in business intelligence software
• Ability to maintain organization of self and projects
• Strong client facing skills
• Self-starter with passion for entrepreneurial endeavors

WORK ENVIRONMENT

• Hours are Monday through Friday from 8:00am until 5:00pm

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)
• Equity

ABOUT THE POSITION

We are currently looking for a Sales Development Representative (SDR) who is fluent in Spanish to increase the qualified pipeline of new opportunities for our Sales teams. The SDR should be a self-starter with a track record of successful, credible lead follow-up and sales development experience at multiple executive levels within a small to medium sized organization.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Prospect, educate and qualify marketing generated leads to create sales-ready opportunities
• Utilize a consistent contact attempt process via phone and email to follow-up, nurture and qualify leads generated by marketing campaigns
• Keep abreast of the industry and technologies to ensure you are a trusted resource to prospects and customers
• Follow the established Agilis Systems pre-sales process and consistently use Salesforce.com to document prospect interaction, ensuring efficient lead management
• Develop and maintain daily plans to maximize phone time, including pre-call planning, adhering to metrics and customizing scripts to market segments and prospect type

QUALIFICATIONS

• Lead Qualification / Sales Development experience required
• Familiarity with cloud based software services (SaaS) is a plus
• Fluent in both English and Spanish language required
• Excellent written and verbal communication skills (English & Spanish) required
• Strong ability to learn new technology and adapt quickly
• Proven ability to work in high-energy sales team environment as a team player
• Must have strong verbal and written communication skills
• Exhibits a strong desire to develop and maintain professional relationships externally and internally
• Proficient with Microsoft Office (Excel, Word, PowerPoint) required

WORK ENVIRONMENT

• Fast-paced environment with opportunities for growth and reward
• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the- job-excellence, so we offer competitive compensation and benefits packages:

• Equity
• Base Salary
• Uncapped Commissions (Paid Monthly) with exponential multiplier increases
• Medical, Dental, Vision, Life, and 401(k) benefits are offered

ABOUT THE POSITION

We are currently looking to hire a Strategic Account Manager who is focused on building relationships and managing accounts. Our Strategic Account Management team works with our most valued customers to grow their business using Agilis Systems’ telematics software. This role partners with our customer success, sales and product teams to deeply understand the opportunities available within our existing customer base - and in turn deliver organic growth to Agilis Systems. If you have the skills and the entrepreneurial spirit to achieve the responsibilities of this opportunity, we would love to hear from you!

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Manage and grow a book of business at the direction of the Manager of Strategic Account Management
• Build a business plan to grow book of business and be responsible for revenue growth
• Contact customers through, but not limited to, phone calls, email and webinars to communicate opportunities to extend initiatives with the company
• Act as the liaison between key customers and internal teams
• Gather requirements and features from customers and their communities to augment Sales and business growth
• Work cross-functionality to identify biggest sales opportunities and drive execution leading to real business results
• Leverage client referrals, associations and networking
• Complete customer profiling work as needed within Salesforce CRM
• Achieve assigned sales quota in designated strategic accounts
• Create marketing campaigns designed for the book of business, that lead to additional opportunities and revenue
• Other duties as assigned

QUALIFICATIONS

• Related Bachelor’s Degree required (Entrepreneurship, Sales, Marketing, Business Administration etc.)
• 2+ years of experience in Sales and Marketing related roles
• An entrepreneurial knack
• A hungry, infectious personality: we’re looking for someone determined and able to win
• Passion for new technologies
• Strong problem-solving skills required
• Hands on experience with CRM software (Salesforce) preferred
• Understanding of revenue generating metrics, experience in a SaaS organization is a plus
• Experience in building business plans and executing strategic initiatives
• Experience in a fast-paced technology company, start-up experience is a plus
• Must have excellent interpersonal, leadership, organizational, and communication skills

WORK ENVIRONMENT

• The hours of this position are Monday through Friday from 8:00 AM until 5:00 PM

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Attainable Quota with Full Commission Potential
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)
• Equity

ABOUT THE POSITION

We are currently looking for a Sales Development Representative (SDR) to work directly with our Account Management team to increase the qualified pipeline of new opportunities for our Sales teams. The SDR should be a self-starter with a track record of successful, credible lead follow- up and sales development experience at multiple executive levels within any sized organization.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Prospect, educate and qualify new business prospects, marketing generated leads, and targeted existing customers to create sales-ready opportunities
• Utilize a consistent contact attempt process via phone and email to follow-up, nurture and qualify leads and opportunities?
• Keep abreast of the industry and market technologies to ensure you are a trusted resource to prospects and customers
• Follow the established Agilis Systems pre-sales process and consistently use Salesforce.com to document prospect interaction, ensuring efficient lead management
• Develop and maintain daily plans to maximize phone time, including pre-call planning, adhering to metrics and customizing scripts to market segments and prospect type
• Reach and exceed key performance indicators including calls scheduled, calls completed, qualified opportunities and deals won from your meetings

QUALIFICATIONS

• Entry level to 1 year of sales or professional experience
• College Degree preferred but not required
• A strong interest in building a career in sales
• Entrepreneurial mindset - eager to advance through clearly defined learning and earning paths
• Self-disciplined, organized and ambitious – must be able to consistently hit daily and monthly objectives
• Go-getter attitude that displays initiative and persistence, all with a competitive drive
• Positive and energetic attitude with exceptional communication skills
• Resilience, perseverance, and the ability to overcome objections is a must
• Ability to work in a high-energy, sales-team environment
• Cold calling, sales training and Salesforce.com experience is a plus but not required
• Lead Qualification / Sales Development experience required
• Familiarity with cloud-based software services (SaaS) is a plus
• Strong ability to learn new technology and adapt quickly
• Proven ability to work in high-energy sales team environment as a team player
• Must have strong verbal and written communication skills
• Exhibits a strong desire to develop and maintain professional relationships externally and internally
• Proficient with Microsoft Office (Excel, Word, PowerPoint) required

WORK ENVIRONMENT

• Fast-paced environment with opportunities for growth and reward
• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

• Equity
• Base Salary
• Uncapped Commissions (Paid Monthly) with exponential multiplier increases
• Medical, Dental, Vision, Life and 401(k) benefits are offered

ABOUT THE POSITION

We are looking for an experienced Marketing Automation Strategist to drive high performing demand and lead generation programs as well as customer engagement campaigns. The candidate will be expected to create/oversee a data driven email marketing and customer referral strategy. We are a team with a passion for delivering solutions that go above and beyond the expectations of our users. The ideal candidate will thrive in a work environment that requires strong problem solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication. The candidate will also have extensive experience in a fast-paced and innovative marketing environment.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Plan, develop and implement email and referral programs to meet lead generation and customer engagement objectives across multiple brands
• Work with Sales team to drive lead automation and process
• Work with Marketing Communications team to develop engaging and high performing email content
• Create and manage lead acquisition campaigns, monitor performance and adjust accordingly
• Ensure lead nurturing programs are built for all inbound and outbound marketing initiatives
• Optimize marketing automation and lead nurturing processes through email content and other digital channels
• Track and report on campaign performance data
• Monitor and analyze lead behavior to understand how our inbound marketing activity turns into customers, their buyers journey and continually refine the process to convert
• Other duties as assigned

QUALIFICATIONS

• Bachelor’s Degree in Marketing, Business, Communications or related field
• 3+ years of growth marketing experience in a marketing or sales environment
• Proven ability to succeed in a B2B marketing environment, integrating with sales and driving qualified leads
• Experience and expertise in financial modeling required
• Experience working with cross functional teams, leadership positions preferred
• Working experience with Google Analytics, Salesforce Marketing Cloud, Pardot, and other Business Intelligence suites or other Marketing Database Management Systems
• Strong applied knowledge with email marketing
• Experience in configuring and managing funnel statistics via CRM and Marketing Automation software (Pardot, Salesforce Marketing Cloud or other MA software)
• Must be highly motivated, self-starter with proven marketing and lead generation knowledge
• Proficient with Microsoft Office (Excel, Word, PowerPoint)
• Excellent presentation, written and verbal skills
• Organizational and time management skills required

WORK ENVIRONMENT

• The hours of this position are Monday through Friday from 8:00 AM until 5:00 PM

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

• Postion offers a Base Salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days(PTO)
• Equity