Want to Join Our Team?

These are exciting times for Agilis. We’re growing fast, and we are always on the lookout for talented people. Want to learn more? Raise your hand. Come join us. It’s fun here.


gps tracking solutions

Agilis has prospered and grown by attracting enthusiastic, high energy people who work and compete hard; where talent and productivity get rewarded. As our business continues to grow, the management team provides opportunities to people who take real ownership of their goals and aspirations.

We offer a unique opportunity to be a key contributor in one of today’s hottest on-demand mobile application markets. The Mobile Resource Management and location enabled services space is expected to grow to over $3 billion in the next 3 years, driven by the explosion of low cost GPS enabled wireless devices. Agilis is poised to take the leadership position in this rapidly changing and expanding market.

Do you have what it takes to be with the best of class? We have the following positions available:

ABOUT THE POSITION

The Fulfillment Department is an integral part of the Operations organization, receiving incoming deliveries of material and devices and fulfilling, tracking and coordinating customer orders through the fulfillment process. The Fulfillment Analyst will ensure the quality of our products and process returns. In addition, the Fulfillment Analyst will assist with order fulfillment and ensure that orders are processed accurately in a timely manner, verify that incoming/outgoing devices are marked and inventoried, and ensure inventory control. The Fulfillment Analyst will also be required to keep the department clean, well-organized, and safe as well as help on other projects as needed depending on order volume. The ideal candidate will be a detail oriented team player with the proven ability to multitask and problem solve in a fast- paced work environment.

ESSENTIAL FUNCTIONS

  • Responsible for processing Return Merchandise Authorizations (RMAs) for sales returns, exchanges, defective product returns and shipping errors
  • Maintain an organized work area with returned devices inventory and RMA processing
  • Deliver daily returned devices with appropriate tracking paperwork to the Hardware Group for daily hardware analysis
  • Process daily RMAs in a timely manner with the appropriate electronic entry, logging and paper flow
  • Work cooperatively with members of the Fulfillment Team and other Agilis Teams to expedite resolution of customer return, exchanges, and product shipping escalations
  • Assist the Fulfillment Manager in performing a bi-monthly inventory count and production of an inventory report
  • Assist the Fulfillment Manager in performing inventory receiving tasks as needed
  • Assist the Fulfillment Manager in ordering fulfillment supplies, packaging and other related materials
  • Participate in inventory management by conducting periodic physical counts as a Fulfillment team member, ensuring proper asset tagging, and investigating and resolving inventory discrepancies
  • Document issues and the resolutions identified to improve the RMA process
  • Create and contribute RMA information and other pertinent information to appropriate team members as needed
  • Maintain a safe and clean work environment by assisting in removing trash, breaking down boxes and organizing product(s) on shelves
  • Actively and consistently support all efforts to simplify and enhance the customer experience by engaging in process improvement initiatives and sharing ideas
  • Assist with Fulfillment order processing and shipping as needed, when other team members are not available
  • Consistently meet or exceed individual and team performance objectives daily and monthly
  • Maintain current knowledge of products, offers, policies and effectively apply knowledge
  • Understand all internal systems, processes and procedures
  • Perform other duties as assigned

QUALIFICATIONS

  • Strong PC skills and proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint) required
  • Must be able to lift up to 50 lbs.
  • Must be able to stand and walk up to 50% of the time
  • Ability to handle multiple tasks in a fast paced, changing environment
  • Excellent written and verbal communication skills required including ability to communicate technical information to non-technical audiences
  • Organizational and time management skills required
  • Management experience a plus
  • Excellent problem solving and decision-making skills
  • Exceptional attention to detail
  • Self-starter and good analytic skills for improving process tasks and efficiency
  • Ability to learn quickly and work independently
  • Customer and team focused attitude

WORK ENVIRONMENT

  • The hours of this position are Monday through Friday from 8:00 AM until 5:00 PM.
  • Complete training on RMA procedures, fulfillment process and device products

COMPENSATION & BENEFITS

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:

  • This position offers a base salary
  • Medical, Dental, Vision, Life and 401(k) benefits are offered
  • 17 Flex Days (PTO)

ABOUT THE POSITION

At Agilis Systems one of our core values is to Delight Our Customers and we are seeking a friendly, engaged, result driven Customer Support Specialist who is fluent in Spanish to join our growing organization and help us continue to live up to our values! The Customer Support Specialist – Bilingual will be responsible for accurately responding to customer inquiries that occur via inbound telephone calls, chats, emails and/or cases efficiently from our English and Spanish speaking customers. This position also makes outbound customer calls to gain additional information and/or to provide follow up and ensure satisfactory resolution to customer issues.

ESSENTIAL FUNCTIONS

  • Respond to assigned calls, chats, emails, cases in a professional and positive manner ensuring responses are complete, accurate and conform to company core values and policies
  • Accurately document customer account records with the reason for contact and resolution provided
  • Ensure any follow up activities required to resolve customer issues are completed in a timely manner
  • Facilitate customer issue escalations to the appropriate person/group as necessary
  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Consistently meet or exceed individual and team performance objectives daily and monthly
  • Work cooperatively with members of the Customer Support Team and other Agilis Teams to identify customer support opportunities and make recommendations
  • Maintain current knowledge of products, offers, policies and effectively apply knowledge
  • Convey an image of quality, integrity and comprehensive understanding of the products and services used by the customers
  • Understand all internal systems, processes and procedures
  • Perform other duties as assigned

QUALIFICATIONS

  • Relevant work experience required
  • 2+ years of customer service experience working directly with customers - call center environment
  • 2+ years of technical experience in a customer centric organization
  • Fluent in both English and Spanish language required
  • Excellent written and verbal communication skills (English & Spanish) required
  • Organizational and time management skills necessary
  • Must have excellent problem solving and decision making skills
  • Proficient with Microsoft Office (Excel, Word, PowerPoint) required
  • Ability to learn quickly and work independently
  • Ability to handle multiple tasks in a fast paced, changing environment
  • Proven ability to provide outstanding customer service with emotional balance
  • Great personality; team spirit

WORK ENVIRONMENT

  • Call center environment
  • The hours of this position are Monday through Friday from 10am – 7pm and every Saturday from 8am – 5pm. (Off days are Sunday and one day during the week.)

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages.

  • Position offers a Base Salary
  • Medical, Dental, Vision, Life and 401(k) benefits are offered
  • 17 Flex Days (PTO)
  • Equity

ABOUT THE POSITION

Are you a high performer with strong analytical and problem solving skills who likes to influence change? Are you an adaptable self-starter who likes to identify and drive solutions to achieve positive business outcomes? Well look no further, Agilis Systems is looking to hire a Program Manager/Business Analyst! This is an exciting opportunity to add value to a growing company!

The Program Manager/Business Analyst will be responsible for developing a strong understanding of organizational objectives and will be expected to lead multiple cross-functional initiatives (new products, services, processes, support technologies, regulations, etc.) in a team oriented environment that requires flexibility, adaptability, innovative thinking and self-motivation to succeed. The ideal candidate must be able to manage activities related to project initiation, planning, execution, monitoring and closure for defined projects. Being able to assess operational performance to identify opportunities, recommend/implement performance improvement initiatives, leveraging internal systems/tools (CRM, billing, KMS, etc.) will also be required.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

  • Responsible for project budgets, plans, work assignments, directing and monitoring work efforts daily
  • Must be able to identify resource needs, perform quality reviews, communicate status and escalations, quality and timeline issues appropriately
  • Establish and implement project management processes and methodologies to ensure projects are delivered on time, within budget and adheres to high quality standards
  • Manage one or more cross-functional projects of high complexity simultaneously
  • Facilitate team organization and ceremonies such as sprint planning, daily scrums/stand-ups, sprint/iteration reviews/demos, retrospectives
  • Support the integration of new products and services, regulatory requirements, tools, technologies and markets into existing operations
  • Ensure all defined business rules/policies are documented, implemented
  • Ensure process enablers are working as designed (automated, as well as manual)
  • Ensure available technology is leveraged to the fullest extent
  • Redesign business processes where applicable to leverage available or new technologies to yield greater productivity and efficiency
  • Develop and manage Salesforce dashboards, reports, forms, templates, page layouts, workflows/approvals, validations, and create custom objects as necessary
  • Work with end users to provide best practices and tips on systems/tool usage including training, documentation, and support
  • Perform other duties as required

QUALIFICATIONS

  • Bachelor’s Degree in Business or a relevant field required
  • 5+ years Program/Project Management experience
  • 5+ years of general Business Analysis experience
  • Experience with Agile and Waterfall implementation methodologies required
  • Experience and skill in performing business analyses, documenting requirements and mapping processes
  • Experience with call center tools such as CRM, billing, KMS, etc.
  • Project Management Professional (PMP) ® certification preferred
  • Lean Six Sigma Green or Black Belt a plus
  • Salesforce.com Administrator Certification a plus
  • Must have excellent task coordination, time management and prioritization skills
  • Excellent interpersonal, team facilitation, written/verbal communication skills required
  • Excellent problem solving, decision making and influencing skills
  • Proficient with Microsoft Office (Excel, Word, PowerPoint, Visio, Project) required

WORK ENVIRONMENT

The hours of this position are Monday through Friday from 8:00 AM - 5:00 PM

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence and offer competitive compensation and benefits packages.

  • Position offers a Base Salary
  • Medical, Dental, Vision, Life and 401(k) benefits are offered
  • 17 Flex Days (PTO)
  • Equity

ABOUT THE POSITION

We’re looking for an individual with a passion for products, building and driving new lines of business, and translating customer needs into product solutions. We’re looking for someone who can identify a need, develop a business case and go-to-market strategy, and who has the ability to take a new product from inception to launch and beyond. We’re looking for someone who understands that good software and hardware solutions deliver on ease of use and simplifying the complicated. We need a business minded individual who is comfortable working closely with software engineers, who can talk to and understand the needs of customers, and who is comfortable with designers and UI/UX principles.

You’ll be responsible for managing and driving product initiatives through the product development lifecycle. You’ll work closely with our engineering team to ensure feature and project deliverables are on target and on time. You’ll work closely with product marketing, sales and support to gain a deep understanding of the needs of our customers and will have a keen eye for identifying and solving problems that deliver true benefits. This is an exciting, fast-paced role. Are you up to the challenge?

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

We’re looking for a candidate who can:

  • Manage existing product lines and define the product strategy and roadmap for new offerings
  • Define product requirements, specifications, and design requirements for current and future products
  • Experience establishing pricing strategies
  • Drive for an easy-to-use, intuitive user experience for mobile and web applications
  • Define the go-to-market strategy, product positioning and key customer benefits to ensure successful and profitable product launches
  • Identify fresh opportunities for product innovation and product enhancements
  • Stay abreast of new software and hardware offerings in the marketplace to ensure our solutions stay competitive
  • Engage with existing customers to gather feedback and identify areas for improvement
  • Lead cross-functional project teams from product concept through final product delivery
  • Participate in the agile development process and contribute to the priority of product enhancements
  • Work with QA/Testing to develop, document and test solutions and business cases
  • Provide cross-functional support to ensure our focus on driving sales and customer satisfaction
  • Write business cases, ensuring that the proposed product achieves the targeted goals for the portfolio
  • Evaluate potential partnerships and licensing opportunities to broaden our product offering
  • Provide subject-matter expertise and direction on new products for the organization

QUALIFICATIONS

  • Bachelor’s Degree in Marketing, Business or related field - Graduate Degree preferred
  • Proven work experience in product management and a track record of managing all aspects of a successful product throughout its lifecycle
  • Solid technical background with an understanding and/or hands-on experience in software development and web/mobile technologies
  • Software as a Service (SAAS) product experience strongly preferred
  • Experience and expertise in financial modeling, market research, and strategy development required
  • Exceptional analytical skills with solid understanding of product development processes, careful attention to detail, as well as ability to grasp multiple product requirements
  • Experience in field service business a plus
  • Experience working side by side with hardware technology and software development
  • Proficient with Microsoft Office (Excel, Word, PowerPoint) with an emphasis in Excel
  • Excellent presentation, written and verbal skills
  • Organizational and time-management skills required
  • Keen sense of user experience and ability to empathize with customers

WORK ENVIRONMENT

  • We have a vibrant, fun office atmosphere with teams that work cross functionally
  • Work hours are Monday through Friday - 8:00 AM to 5:00 PM
  • It’s a fast-paced environment with opportunities for growth and reward
  • Our company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the-job- excellence, so we offer competitive compensation and benefits packages:

  • Position offers a competitive base salary
  • Medical, Dental, Vision, Life, and 401(k) benefits are offered
  • 17 PTO Days
  • Equity

ABOUT THE POSITION

Agilis Systems is searching for a talented Software Engineer. This is an exciting opportunity for someone who wants to be a part of a growing team and thriving organization. The Software Engineer will be responsible for new product development, product enhancements, bug fixes, integrations, creating automated reports and creating/enhancing mobile applications. Our development team does full-stack development; therefore there will be opportunities to work on project on all facets of the business.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

  • Work on new products, product enhancements and bug fixes
  • Work on integration with customer backend systems
  • Work on mobile applications for iOS and Android
  • Work with other internal departments to help create tools to streamline their processes
  • Work with customer support to identify and resolve reported issues

QUALIFICATIONS

  • B.S. in Computer Science or equivalent experience
  • 3+ years of relevant work experience
  • Willingness and enthusiasm to learn new skills and techniques
  • Ability to work independently on standalone projects or as part of a small team
  • Strong Java experience required (experience with other languages is a major plus as evidence of a strong development background)
  • Strong Hibernate and Spring experience is required
  • HTML and JavaScript experience is required
  • SQL experience required
  • Android or iOS experience is preferred
  • Must be legally authorized to work in the united states without sponsorship

WORK ENVIRONMENT

  • Monday through Friday

COMPENSATION AND BENEFITS

  • Equity
  • 17 PTO Days
  • Competitive Salary
  • Medical, Dental, Vision, Life, and 401(k) benefits are offered

ABOUT THE POSITION

We are looking for a smart and motivated IT Support Specialist who will be responsible for maintaining the internal IT systems for 100+ users. You will be independently provisioning employee workstations and solving a variety of issues including networking, authentication and software installations on a daily basis. Keeping up-to- date electronic inventory of all assets is a natural responsibility of this role. You will also be required to identify repetitive tasks and propose automated solutions offering process and performance improvements to management. You will work with a fantastic team of senior engineers and will have outstanding opportunities for career advancement as you prove yourself. Please apply if you qualify and want to be a part of a great team!

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

  • Respond to tickets for computer hardware & software, server and networking issues
  • Collaborate with HR to onboard new employees by setting up workstations, authentication, required software, phones etc.
  • Assist with off-boarding and user disabling as necessary
  • Analyze and solve problems independently and escalate to the next support level if needed, manage resolution of escalated calls and feedback to users
  • Implement deployment tools and processes to deploy and maintain inventory for PCs, monitors, printers, desk/cell phones and other accessories
  • Have solid understanding of applications, equipment and software being used at the company
  • Effectively document solutions for new issues that occur
  • Strong ability to solve issues independently and collaborate with the team on complicated problems
  • Maintain excellent communication with internal users and management
  • Make sure SLAs are met
  • Complete other duties as assigned

QUALIFICATIONS

  • Bachelor’s Degree in Information Systems or related field is a plus, Diploma from an accredited school or similar certificate is sufficient
  • 3+ years of relevant work experience required
  • 2+ years of troubleshooting Windows OS related issues
  • Networking troubleshooting experience preferred
  • Thorough knowledge of Windows and Windows Server, MacOS knowledge is a plus
  • Basic Networking Experience (Setting IP addresses, troubleshooting PC networking problems)
  • Experience with remote administration and automated software deployments tools required
  • Ability to work autonomously on multiple tickets in parallel
  • Must have excellent communication, customer service, problem solving and interpersonal skills
  • Must be willing to work flexible hours to accommodate business needs
  • Working knowledge of the most current technologies and products used in the industry
  • Excellent task coordination, organizational, time management and prioritization skills required
  • Strong problem solving and decision making skills is a must
  • Proficient with Microsoft Office (Excel, Word, PowerPoint) required

COMPENSATION AND BENEFITS

We value hard work and on-the- job-excellence and offer competitive compensation/benefits packages:

  • Position offers a Base Salary
  • Medical, Dental, Vision, Life and 401(k) benefits are offered
  • 17 Flex Days (PTO)
  • Equity

WORK ENVIRONMENT

  • The hours of this position are Monday through Friday from 8:00am - 5:00pm CST
  • This role requires occasional bending, kneeling, and reaching
  • Occasional lifting, carrying of IT equipment like desktop computers, must be able to carry up to 50lbs

ABOUT THE POSITION

Agilis is growing and we are looking for a strong technical leader to maintain and modernize our enterprise focused SaaS product and mobile apps! As the Engineering Manager, you will help define software architecture, product execution plans and our road-map. You will also be expected to lead in a fluid, fast-paced environment while also communicating and collaborating effectively with internal/external customers. You will work very closely with stakeholders to ensure we incorporate customer input into our product.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

  • Provide hands on leadership for a small, highly talented engineering team
  • Help architect and take technical ownership of the next generation of enterprise SaaS software and mobile apps
  • Ensure proper engineering and documentation practices are followed
  • Respond quickly and effectively to issues and take responsibility for seeing those issues through resolution
  • Interact with leadership team and customers for requirements gathering, scoping, implementing integration and feature enhancement projects
  • Lead, train and hire talent as needed
  • Write code!

QUALIFICATIONS

  • Bachelor’s Degree in Computer Science or related field – Graduate Degree preferred
  • 5+ years software development experience required
  • 2+ years of experience in a leadership position
  • Must have outstanding verbal and written communication skills
  • Proven ability to lead a small team of highly skilled software engineers required
  • Demonstrated experience in designing, building and maintaining complex SaaS products
  • Strong Java experience required (experience with other languages is a major plus as evidence of a strong development background)
  • Strong Hibernate and Spring experience is required
  • HTML and JavaScript experience is required
  • SQL experience required
  • Android or iOS experience is preferred

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence and offer competitive compensation/benefits packages:

  • Position offers a Base Salary
  • Medical, Dental, Vision, Life and 401(k) benefits are offered
  • 17 Flex Days (PTO)
  • Equity

WORK ENVIRONMENT

  • The hours of this position are Monday through Friday from 8:00am - 5:00pm CST

ABOUT THE POSITION

The Fulfillment Department is an integral part of Operations, receiving incoming deliveries of material and devices and fulfilling, tracking and coordinating customer orders through the fulfillment process. The Fulfillment Specialist, working with a team, will ensure that orders are processed accurately in a timely manner, verify that incoming/outgoing devices are marked and inventoried, and ensure quality inventory control. The Fulfillment Specialist will also be required to keep the department clean, well-organized, and safe as well as help on other projects as needed depending on order volume. The ideal candidate will be a detail-oriented team player with the proven ability to multitask and problem solve in a fast-paced work environment.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

  • Maintain a safe and clean work environment by assisting in removing trash, breaking down boxes and organizing product(s) on shelves
  • Cleaning your assigned personal workspace at the end of each day
  • Receive incoming materials, devices, raw materials, product, shipping supplies and assist with unloading and stocking to ensure devices are properly marked and inventoried
  • Prepare, stage and configure devices, tablets, accessories, and/or packaging components for accurate and timely fulfillment
  • Pick and/or package devices, tablets and/or accessories/materials for shipment according to order requirements and update inventory systems accordingly
  • Resolve shipping issues by researching and tracking problem shipments in response to customer inquiries
  • Work cooperatively with members of the Fulfillment & Hardware Group Team and other Agilis Teams to expedite resolution of customer issues, requests and/or escalations
  • Assist with the processing of designated Return Merchandise Authorizations (RMA) such as sales returns, defective product returns and shipping errors
  • Participate in inventory management by conducting periodic physical counts, ensuring proper asset tagging, investigating and resolving inventory discrepancies
  • Actively and consistently support all efforts to simplify and enhance the customer experience by engaging in process improvement initiatives and sharing ideas
  • Consistently meet or exceed individual and team performance objectives daily and monthly
  • Maintain current knowledge of products, offers, policies and effectively apply knowledge
  • Understand all internal systems, processes and procedures
  • Perform other duties as assigned

QUALIFICATIONS

  • Strong PC skills and working skills with Microsoft Excel and Word required
  • Must be able to lift up to 50 lbs.
  • Must be able to stand and walk up to 50% of the time
  • Ability to handle multiple tasks in a fast paced, changing environment
  • Excellent written and verbal communication skills required
  • Organizational and time management skills required
  • Excellent problem solving and decision making skills
  • Exceptional attention to detail
  • Ability to learn quickly and work independently
  • Customer and team focused attitude

WORK ENVIRONMENT

  • The hours of this position are Monday through Friday from with flexible hours from 7:00 AM until 5:00 PM with manager approval
  • Complete training on fulfillment process and products

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence and offer competitive compensation/benefits packages:

  • Position offers an Hourly Salary
  • Additional overtime hours may be required at times
  • Medical, Dental, Vision, Life and 401(k) benefits are offered
  • 17 Flex Days (PTO)
  • Equity


To apply for any of our open positions please visit agilis-systems.workable.com


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