ABOUT THE POSITION

Agilis Systems is seeking an engaged, results driven Customer Care Specialist to join our growing organization! At Agilis Systems one of our core values is to delight our customers and we are looking for a dedicated professional to facilitate in keeping our customers at the top of our priority list. The Customer Care Specialist will be responsible for product testing, training, customer engagement, and responding to customer inquiries about our products/services either by phone or electronically. This individual will also handle and resolve customer complaints to ensure complete customer satisfaction.

ESSENTIAL FUNCTIONS

• Exemplify outstanding customer service
• Conduct training and regularly scheduled follow up meetings with the customer to review issues, open change requests, upcoming planned events, and satisfaction issues
• Maintain an open line of communication with internal/external customers
• Ensure internal/external customers are made aware of the following:
• New products and features
• Operational and facility issues that may impact their service
• Root cause outage analysis for critical service impacting events
• Assume other projects and tasks as required or requested by your management

QUALIFICATIONS

• Bachelor’s Degree and/or relevant work experience required
• 2+ years of customer service experience working directly with customers - call center environment
• 2+ years of technical experience in a customer centric organization
• Excellent written and verbal communication skills required
• Organizational and time management skills required
• Great project management skills is a plus
• Excellent problem solving and decision making skills
• Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint) required
• Ability to learn quickly and work independently
• Ability to handle multiple tasks in a fast paced, changing environment
• Ability to provide outstanding customer service with emotional balance
• Great personality; team spirit

WORK ENVIRONMENT

• Call center environment
• The hours of this position are Monday through Friday from 10:00 AM - 7:00 PM and every Saturday from 8:00am - 5:00pm. (Off days are Sunday and one day during the week.)

COMPENSATION AND BENEFITS

We value hard work and on-the- job-excellence and offer competitive compensation and benefits packages.

• Position offers a Base Salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)

ABOUT THE POSITION

The Customer Success Advocate must demonstrate that real Customer Success comes from the heart. You will help manage the client experience by providing impeccable relationship skills to create win/win situations for all parties. We are looking for someone who has a passion for helping others and confidence in our innovative products, with the ability to relate to our customers. This role assists the Customer Support and Sales teams by accepting responsibility for on-boarding, retention, and up-selling. To thrive in this role, you must enjoy customer interaction and have the desire to help us live out our mission to “Simplify the Complicated.” If this role excites you—apply to join our growing team!

ESSENTIAL FUNCTIONS

• Contact new customers to complete the on-boarding process
• Proactively reach out to customers to gauge their use of our software and their satisfaction, expected to make a minimum of 75 calls per day
• Serve as the escalation point for active/inactive customers and customers who want to cancel services
• Responsible for account management and customer insight
• Work to identify and/or develop up-sell opportunities to existing and new customers for continued business growth
• Establish a trusted/strategic advisor relationship with customers and drive continued value of our products and services
• Develop, prepare, and nurture customers for advocacy
• Advocate customer needs/issues cross-departmentally
• Be able to discuss our product with enthusiasm and intelligence and serve as a brand ambassador
• Train customers and assist with educating them on our products as needed
• Collaborate with Sales, Marketing, Product Development on content that enables product adoption
• Act as the “voice of the customer” by collecting and sharing their product experiences, feedback and suggestions

QUALIFICATIONS

• 3+ years of customer service, sales or customer success experience preferred
• Degree in related field or equivalent combination of education/experience
• Must be able to work flexible hours
• Experience in developing and sustaining long-term, value-based customer relationships at all levels
• Account management experience in a technology or SaaS organization preferred
• Must have a strong goal orientation and desire to continuously learn and improve your skills and knowledge
• Must be a quick learner and self-starter with the ability to follow through on commitments
• Proven ability to empathize and be passionate about helping people succeed
• Flexibility– responsibilities may expand or change with the business needs
• Salesforce CRM experience is a plus
• Excellent written and verbal communication skills required
• Organizational and time management skills required
• Excellent problem solving and decision making skills
• Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint) required

WORK ENVIRONMENT

• The hours of this position are Monday through Friday and may vary with the needs of the business

COMPENSATION & BENEFITS

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Medical, Dental, Vision, Life and Matching 401(k) benefits are offered

ABOUT THE POSITION

Agilis Systems is searching for a talented Sr. Software Engineer. This is an exciting opportunity for someone who wants to be a part of a growing team and thriving organization. The Software Engineer will be responsible for new product development, product enhancements, bug fixes, integrations, creating automated reports and creating/enhancing mobile applications. Our development team does full-stack development; therefore there will be opportunities to work on project on all facets of the business.

ESSENTIAL FUNCTIONS

• Work on new products, product enhancements and bug fixes
• Work on integration with customer backend systems
• Work on mobile applications for iOS and Android
• Work with other internal departments to help create tools to streamline their processes
• Work with customer support to identify and resolve reported issues

QUALIFICATIONS

• B.S. in Computer Science or equivalent experience
• 3+ years of relevant work experience
• Willingness and enthusiasm to learn new skills and techniques
• Ability to work independently on standalone projects or as part of a small team
• Strong Java experience required (experience with other languages is a major plus as evidence of a strong development background)
• Strong Hibernate and Spring experience is required
• HTML and JavaScript experience is required
• SQL experience required
• Android or iOS experience is preferred
• Must be legally authorized to work in the united states without sponsorship

WORK ENVIRONMENT

• Monday through Friday

COMPENSATION & BENEFITS

• Equity
• 17 PTO Days
• Competitive Salary
• Medical, Dental, Vision, Life, and 401(k) benefits are offered

ABOUT THE POSITION

Agilis Systems is seeking an engaged, results driven Bilingual Customer Care Specialist who is fluent in Spanish! At Agilis Systems one of our core values is to delight our customers and we are looking for a dedicated professional to facilitate in keeping our customers at the top of our priority list. The Bilingual Customer Care Specialist will be responsible for product testing, training, customer engagement, and responding to customer inquiries about our products/services either by phone or electronically. This individual will also handle and resolve customer complaints to ensure complete customer satisfaction.

ESSENTIAL FUNCTIONS

• Exemplify outstanding customer service
• Conduct training and regularly scheduled follow up meetings with the customer to review issues, open change requests, upcoming planned events, and satisfaction issues
• Maintain an open line of communication with internal/external customers
• Ensure internal/external customers are made aware of the following:
• New products and features
• Operational and facility issues that may impact their service
• Root cause outage analysis for critical service impacting events
• Assume other projects and tasks as required or requested by your management

QUALIFICATIONS

• Bachelor’s Degree and/or relevant work experience required
• 2+ years of customer service experience working directly with customers - call center environment
• 2+ years of technical experience in a customer centric organization
• Excellent written and verbal communication skills (English & Spanish) required
• Must be fluent in both the Spanish and English language
• Organizational and time management skills required
• Excellent problem solving and decision-making skills
• Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint) required
• Ability to learn quickly and work independently
• Ability to handle multiple tasks in a fast paced, changing environment
• Ability to provide outstanding customer service with emotional balance
• Great personality; team spirit

WORK ENVIRONMENT

• Call center environment
• Our support hours of operation are 7:00 AM - 7:00 PM PM, Monday through Friday and 8:00 AM - 5:00 PM Saturday.
• Due to seniority, this person must be available to work 10:00 AM - 7:00 PM, Monday thru Friday (with a day off during the week) and 8:00 AM - 5:00 PM every Saturday.

COMPENSATION AND BENEFITS

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages.

• Position offers a Base Salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• Stock Options
• 17 Flex Days (PTO)

ABOUT THE POSITION

Agilis Systems is looking for a dynamic HR Assistant who is strategic, dedicated and hands-on to provide a full range of HR support. This role is critical in executing our people initiatives, providing great internal customer support and driving HR functional excellence and process improvement. The ideal candidate will have the ability to ensure high quality performance and timely administration of transactional HR processes.

ESSENTIAL FUNCTIONS

• Provides administrative support to the recruitment operation within the department (completes reference checks and manages pre-employment paperwork in an organized manner, etc.)
• Assist with recruitment such as sourcing candidates, scheduling interviews/meetings, updating applicant tracking system and conducting phone screens
• Responsible for working on communication channels (upkeep of communication boards, internal email communications, special correspondence etc.)
• Plans, initiates and schedules milestone awards and celebrations
• Maintains knowledge of legal requirements and government regulations affecting human resources functions
• Create and maintain periodic and ad hoc reports regarding HR metrics
• Create and maintain personnel files and I-9 documents
• Manage talent acquisition branding and prepare social media content
• Assist with new hire set up and orientation
• Post and maintain job postings in applicant tracking system and on external posting sites
• Assist with employee engagement efforts and events
• Assist with career fairs and university/college hiring events annually
• Partners with the VP of Human Resources on the completion of special projects as assigned
• Perform other duties and projects as needed

QUALIFICATIONS

• Bachelor’s Degree in Human Resources or related field
• 3+ years of experience in a Human Resources role, including a basic understanding of common Human Resources practices and employment laws
• Advanced knowledge of Excel, Word and Power Point required
• Previous experience with Applicant Tracking Systems (ATS) and HRIS
• Strong analytical skills – must be able to synthesizes complex information; collect and research data
• Excellent communication including written, verbal and listening skills required
• Must be detail oriented with excellent time management skills and well organized
• Ability to maintain a high level of confidentiality at all times
• Ability to multi-task, make independent decisions and work under limited supervision
• Proven ability to interact with all levels of employees and enjoys building relationships with a diverse group
• Excellent Customer Service skills required
• Ability to work overtime as necessary

WORK ENVIRONMENT

• The hours of this position are Monday through Friday from 8:00 AM until 5:00 PM

COMPENSATION AND BENEFITS

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages.

• Equity
• 17 Flex Days (PTO)
• Position offers a Base Salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered

ABOUT THE POSITION

Agilis Systems is seeking an engaged, results driven Customer Care Specialist to join our growing organization! At Agilis Systems one of our core values is to delight our customers and we are looking for a dedicated professional to facilitate in keeping our customers at the top of our priority list. The Customer Care Specialist will be responsible for product testing, training, customer engagement, and responding to customer inquiries about our products/services either by phone or electronically. This individual will also handle and resolve customer complaints to ensure complete customer satisfaction.

ESSENTIAL FUNCTIONS

• Exemplify outstanding customer service
• Conduct training and regularly scheduled follow up meetings with the customer to review issues, open change requests, upcoming planned events, and satisfaction issues
• Maintain an open line of communication with internal/external customers
• Ensure internal/external customers are made aware of the following:
• New products and features
• Operational and facility issues that may impact their service
• Root cause outage analysis for critical service impacting events
• Assume other projects and tasks as required or requested by your management

QUALIFICATIONS

• Bachelor’s Degree and/or relevant work experience required
• 2+ years of customer service experience working directly with customers - call center environment
• 2+ years of technical experience in a customer centric organization
• Excellent written and verbal communication skills required
• Organizational and time management skills required
• Great project management skills is a plus
• Excellent problem solving and decision making skills
• Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint) required
• Ability to learn quickly and work independently
• Ability to handle multiple tasks in a fast paced, changing environment
• Ability to provide outstanding customer service with emotional balance
• Great personality; team spirit
• Ability to work flexible hours

WORK ENVIRONMENT

• Call center environment
• The hours of this position are Monday through Friday from 9:00 AM - 6:00 PM or 10:00am - 7:00pm. (Off days are Sunday and one day during the week.)

COMPENSATION AND BENEFITS

We value hard work and on-the- job-excellence and offer competitive compensation and benefits packages.

• Position offers a Base Salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)

ABOUT THE POSITION

Agilis Systems is looking for an experienced Sales Development Manager to expand and drive sales. This candidate will be responsible for the coaching and development of the team members, tracking channel sales and performance activity, providing sales/lead projections and creating/analyzing metrics that drive results.

ESSENTIAL FUNCTIONS

• Manage Sales Development organization to goals, objectives and quota achievement
• Manage a diverse mix of sales development positions with diverse responsibilities of outbound prospecting, web lead management and closers
• Proactively work to improve the cadence and throughput of the assigned sales development resources
• Train, motivate and coach Sales Development Representatives (SDR)
• Ensure the effective use of Salesforce.com and Agilis’ internal systems
• Compile weekly/monthly team reports, modify as needed
• Analyze and remove roadblocks to Sales Development success
• Manage team’s full sales cycle, with a focus on building and maintaining an accurate pipeline

Qualifications

• A bachelor's degree in a business or technical discipline or equivalent experience in related field
• 5+ years of overall business experience required
• 3+ years of experience in a high activity B2B sales environment preferred
• Working knowledge of the most current technologies and products used in the industry
• Requires strong sales experience and phone etiquette
• Excellent written and verbal communication skills required
• Experience with business R.O.I. and operating expense management
• Resourcefulness in solving problems
• Proven ability to respond with a sense of urgency in a sales driven culture
• Excellent interpersonal and team skills
• Strong computer skills – (MS Office, Outlook, SalesForce.com)
• Prior B2B SaaS experience, Webex, and/or virtual sales beneficial, but not mandatory

Supervisory Responsibility:

This position manages all employees of the SDR department and is responsible for the performance management and hiring of the employees within that department.

WORK ENVIRONMENT

The hours of this position are Monday through Friday from 8:00 AM - 5:00 PM

COMPENSATION AND BENEFITS

We value hard work and on-the- job-excellence and offer competitive compensation and benefits packages.

• Position offers a Base Salary
• Attainable Quota with Full Commission Potential
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)
• Equity

ABOUT THE POSITION

Are you a proven high performer (e.g. strong time management, ability to multi-task, highly organized) with keen analytical and problem-solving skills who likes to influence change? Are you an adaptable self-starter who enjoys identifying and driving solutions to achieve positive business outcomes? If yes, this is exciting opportunity to help our growing company achieve our goals is for you!

Agilis Systems is looking for a bright Program Manager/Business Analyst! This role is responsible for developing a strong understanding of organizational objectives and leading multiple cross-functional initiatives (new products, services, processes, support technologies, regulations, etc.) in a team oriented environment that requires flexibility, adaptability, innovative thinking and self-motivation to succeed. This includes managing all activities related to project initiation, planning, execution, monitoring and closure for defined projects, but to also assess operational performance to identify opportunities, recommend and implement performance improvement initiatives using Salesforce and other internal systems/tools. The position will function as the Salesforce CRM administrator and assist with internal IT tasks. Please apply if you are interested!

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Responsible for project budgets, plans, work assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality reviews, communicating status and escalating functional, quality, timeline issues appropriately
• Establishes and implements project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high-quality standards and meet project goals
• Manages one or more cross-functional projects of high complexity
• Facilitate team organization and ceremonies such as sprint planning, daily scrums/stand-ups, sprint/iteration reviews/demos, retrospectives
• Support the integration of new products and services, regulatory requirements, tools, technologies and markets into existing operations
• Ensure all defined business rules/policies are documented, implemented as designed
• Ensure process enablers are working as designed (automated as well as manual)
• Ensure available technology is leveraged to the fullest extent, redesign business process where applicable to leverage available or new technologies to yield greater productivity and efficiency
• Perform Salesforce administrator functions such as user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, capacity, sandbox and storage management, 3rd party apps, etc.
• Develop and manage Salesforce dashboards, reports, forms, templates, page layouts, workflows and approvals, validations, and create and maintain custom objects, as necessary
• Work with end users to provide best practices and tips on Salesforce usage including training, documentation, and support as necessary
• Research changes in upcoming versions of Salesforce.com and other integrated applications; provide recommendations when necessary to enhance efficiency and productivity
• Maintain Genesys Phone systems to ensure system is working as expected
• Supervise contractors and internal resources for daily IT tasks such as desktop, user, phone support, internet, etc.
• Effectively interact with audiences at all levels
• Perform other duties as required

Qualifications

• BS/BA degree in management, computer science, information technology or a relevant field; MS/MA
• 5+ years Program/Project Management experience
• 5+ years of general Business Analysis experience
• Experience with Agile and Waterfall implementation methodologies required
• Experience and skill in performing business analyses, documenting requirements and mapping processes
• Experience configuring various Salesforce modules including but not limited to case management, campaign management, workflows, profiles, roles, sharing rules and reports
• PMI's Project Management Professional (PMP) certification
• Lean Six Sigma Green or Black Belt a plus
• Salesforce.com Administrator Certification preferred
• Excellent task coordination, time management, and prioritization skills
• Excellent interpersonal, team facilitation, written and verbal communication skills required
• Excellent problem solving, decision making and influencing skills
• Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint, Visio, Project) required

WORK ENVIRONMENT

The hours of this position are Monday through Friday from 8:00 AM - 5:00 PM

COMPENSATION AND BENEFITS

We value hard work and on-the- job-excellence and offer competitive compensation and benefits packages.

• Position offers a Base Salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)
• Equity