ABOUT THE POSITION

This role is a specialized form of customer service in which service and technical skills are used to focus on what is best for the customer. Customer Support Associates serve as the face of the company and are responsible for solving customer issues, documenting each contact for the business and ensuring the customer remains loyal to our brand.

ESSENTIAL FUNCTIONS

• Communicate effectively with customers via phone
• Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction
• Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions
• Confirm customer understanding of the solution and provide additional customer education as needed to prevent call backs on the same issue
• De-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company
• Provide superior technical support on all branded products and build successful long-term relationships with both internal and external customers
• Save customers that are looking to end their relationship with Agilis
• Look for ways we can increase revenue on accounts by educating customers on new or existing products we offer

BASIC QUALIFICATIONS

• Proficient in Gmail
• Exceptional customer service skills
• Strong technical aptitude and/or background in triaging technical issues
• Ability to learn fast in a non-traditional training environment
• Organized with proficient attention to detail
• Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually
• Ability to type well and at a fast pace
• Flexibility on schedules

PREFERRED QUALIFICATIONS

• 1+ years of experience in a call center or support role
• Sales or cross-selling experience
• Salesforce knowledge
• Retention experience

WORK ENVIRONMENT

• Call center environment
• The hours of this position are Monday through Friday from 10am – 7pm and every Saturday from 8am – 5pm (Off days are Sunday and one day during the week.)

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence and offer competitive compensation and benefits packages.

• Position offers a base salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)

ABOUT THE POSITION

Agilis Systems is searching for a talented Senior Software Engineer to join our Internal Products Engineering team. This is an exciting opportunity for someone who wants to be a part of a thriving organization. As a senior software engineer on the Internal Products Engineering team, you will be responsible for designing and building the applications that power corporate operations at Agilis and ensuring that they scale to meet the needs of our rapid growth.

ESSENTIAL FUNCTIONS

• Write full-stack, custom applications to support and enhance internal processes
• Optimize workflows for sales, customer support, and fulfillment to reduce errors and drive cost savings
• Integrate with various third-party and external applications
• Maintain and update applications post-release to ensure continued success
• Write customer-facing web applications for ordering and account management
• Develop tools for deploying applications and monitoring infrastructure
• Enable your co-workers to perform their jobs more efficiently and effectively
• Mentor teammates and participate in design and code reviews

QUALIFICATIONS

• B.S. in Computer Science or equivalent experience
• 5+ years of relevant work experience
• Willingness and enthusiasm to learn new skills and techniques
• Ability to work independently on standalone projects or as part of a small team
• Strong Java experience required (experience with other languages is a major plus as evidence of a strong development background)
• SQL experience is required
• Web development experience with HTML and JavaScript is required
• Hibernate and Spring experience is required
• Experience with Scrum or other Agile methodologies is highly preferred
• Linux experience is highly preferred

WORK ENVIRONMENT

• Monday through Friday

COMPENSATION & BENEFITS

• 17 PTO Days
• Competitive Salary
• Medical, Dental, Vision, Life, and 401(k) benefits are offered

ABOUT THE POSITION

Agilis Systems is searching for a talented Software Engineer to join our Internal Products Engineering team. This is an exciting opportunity for someone who wants to be a part of a thriving organization. As a software engineer on the Internal Products Engineering team, you will be responsible for building the applications that power corporate operations at Agilis and ensuring that they scale to meet the needs of our rapid growth.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Write full-stack, custom applications to support and enhance internal processes
• Optimize workflows for sales, customer support, and fulfillment to reduce errors and drive cost savings
• Integrate with various third-party and external applications
• Maintain and update applications post-release to ensure continued success
• Write customer-facing web applications for ordering and account management
• Develop tools for deploying applications and monitoring infrastructure
• Enable your co-workers to perform their jobs more efficiently and effectively

QUALIFICATIONS

• B.S. in Computer Science or equivalent experience
• 2-3+ years of relevant work experience
• Willingness and enthusiasm to learn new skills and techniques
• Ability to work independently on standalone projects or as part of a small team
• Strong Java experience required (experience with other languages is a major plus as evidence of a strong development background)
• SQL experience is required
• Web development experience with HTML and JavaScript is required
• Experience with Scrum or other Agile methodologies is highly preferred
• Hibernate and Spring experience is highly preferred
• Linux experience is highly preferred

WORK ENVIRONMENT

• Monday through Friday

COMPENSATION AND BENEFITS

• 17 PTO Days
• Competitive Salary
• Medical, Dental, Vision, Life, and 401(k) benefits are offered

ABOUT THE POSITION

The Fulfillment Department is an integral part of Operations, receiving incoming deliveries of material and devices and fulfilling, tracking and coordinating customer orders through the fulfillment process. The Fulfillment Specialist, working with a team, will ensure that orders are processed accurately in a timely manner, verify that incoming/outgoing devices are marked and inventoried, and ensure quality inventory control. The Fulfillment Specialist will also be required to keep the department clean, well-organized, and safe as well as help on other projects as needed depending on order volume. The ideal candidate will be a detail-oriented team player with the proven ability to multitask and problem solve in a fast-paced work environment.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Maintain a safe and clean work environment by assisting in removing trash, breaking down boxes and organizing product(s) in warehouse
• Cleaning your assigned personal workspace at the end of each day
• Receive incoming materials, devices, raw materials, product, shipping supplies and assist with unloading and stocking to ensure devices are properly marked and inventoried
• Prepare, stage and configure devices, tablets, accessories, and/or packaging components for accurate and timely fulfillment
• Pick and/or package devices, tablets and/or accessories/materials for shipment according to order requirements and update inventory systems accordingly
• Resolve shipping issues by researching and tracking problem shipments in response to customer inquiries
• Work cooperatively with members of the Fulfillment & Hardware Group Team and other Agilis Teams to expedite resolution of customer issues, requests and/or escalations
• Assist with the processing of designated Return Merchandise Authorizations (RMA) such as sales returns, defective product returns and shipping errors
• Participate in inventory management by conducting periodic physical counts, ensuring proper asset tagging, investigating and resolving inventory discrepancies
• Actively and consistently support all efforts to simplify and enhance the customer experience by engaging in process improvement initiatives and sharing ideas
• Consistently meet or exceed individual and team performance objectives daily and monthly
• Maintain current knowledge of products, offers, policies and effectively apply knowledge
• Understand all internal systems, processes and procedures
• Perform other duties as assigned

QUALIFICATIONS

• Warehouse experience
• Inventory management and distribution experience
• Exceptional attention to detail
• Strong PC skills and working skills with Microsoft Excel and Word required
• Must be able to lift up to 50 lbs.
• Must be able to stand and walk up to 50% of the time
• Ability to handle multiple tasks in a fast paced, changing environment
• Excellent written and verbal communication skills required
• Organizational and time management skills required
• Excellent problem solving and decision making skills
• Ability to learn quickly and work independently
• Customer and team focused attitude

WORK ENVIRONMENT

• The hours of this position are Monday through Friday with flexible hours from 7:30 AM until 4:30 PM
• Complete training on fulfillment process and products

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence and offer competitive compensation/benefits packages:

• Position offers an Hourly Salary
• Additional overtime hours may be required at times
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)

ABOUT THE POSITION

We are currently looking to hire a Strategic Account Manager who is focused on building relationships and managing accounts. Our Strategic Account Management team works with our most valued customers to grow their business using Agilis Systems’ telematics software. This role partners with our customer success, sales and product teams to deeply understand the opportunities available within our existing customer base - and in turn deliver organic growth to Agilis Systems. If you have the skills and the entrepreneurial spirit to achieve the responsibilities of this opportunity, we would love to hear from you!

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Manage and grow a book of business at the direction of the Manager of Strategic Account Management
• Build a business plan to grow book of business and be responsible for revenue growth
• Facilitate successful onboarding of new customers
• Ensure customers are leveraging our products and services regularly and successfully
• Contact customers through, but not limited to, phone calls, email and webinars to communicate opportunities to extend initiatives with the company
• Act as the liaison between key customers and internal teams
• Identify at risk accounts to minimize monthly and annual churn rates
• Gather requirements and features from customers and their communities to augment Sales and business growth
• Work cross-functionality to identify biggest sales opportunities and drive execution leading to real business results
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
• Leverage client referrals, associations and networking
• Monitor and manage assigned customer accounts to ensure they are healthy and churn is mitigated
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
• Advocate customer needs/issues cross-departmentally.
• Conduct Monthly/Quarterly Business Reviews
• Complete customer profiling work as needed within Salesforce CRM
• Additional duties as assigned

QUALIFICATIONS

• Related Bachelor’s Degree required (Entrepreneurship, Sales, Marketing, Business Administration etc.)
• 2+ years of experience in Sales and Marketing related roles
• An entrepreneurial knack
• A hungry, infectious personality: we’re looking for someone determined and able to win
• Passion for new technologies
• Strong problem-solving skills required
• Hands on experience with CRM software (Salesforce) preferred
• Understanding of revenue generating metrics, experience in a SaaS organization is a plus
• Experience in building business plans and executing strategic initiatives
• Experience in a fast-paced technology company, start-up experience is a plus
• Must have excellent interpersonal, leadership, organizational, and communication skills

WORK ENVIRONMENT

• The hours of this position are Monday through Friday from 8:00 AM until 5:00 PM

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Attainable Quota with Full Commission Potential
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)

ABOUT THE POSITION

This role is a specialized form of customer service in which service and technical skills are used to focus on what is best for the customer. Customer Experience Associates serve as the face of the company and are responsible for solving customer issues, documenting each contact for the business and ensuring the customer remains loyal to our brand. Associates will be responsible for accurately responding to customer inquiries that occur via inbound telephone calls, chats, emails and/or cases efficiently from our English and Spanish speaking customers.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Communicate effectively with customers via phone
• Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction
• Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions
• Confirm customer understanding of the solution and provide additional customer education as needed to prevent call backs on the same issue
• De-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company
• Provide superior technical support on all branded products and build successful long-term relationships with both internal and external customers
• Save customers that are looking to end their relationship with Agilis
• Look for ways we can increase revenue on accounts by educating customers on new or existing products we offer

BASIC QUALIFICATIONS

• Proficient in Gmail
• Fluent in both English and Spanish language required
• Excellent written and verbal communication skills (English & Spanish) required
• Exceptional customer service skills
• Strong technical aptitude and/or background in triaging technical issues
• Ability to learn fast in a non-traditional training environment
• Organized with proficient attention to detail
• Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually
• Ability to type well and at a fast pace
• Flexibility on schedules

PREFERRED QUALIFICATIONS

• 1+ years of experience in a call center or support role
• Sales or cross-selling experience
• Salesforce knowledge
• Retention experience

WORK ENVIRONMENT

• Call center environment
• The hours of this position are Monday through Friday from 10am – 7pm and every Saturday from 8am – 5pm (Off days are Sunday and one day during the week.)

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)

ABOUT THE POSITION

Agilis Systems is searching for a talented Senior JavaScript Engineer to join our External Products Engineering team. This is an exciting opportunity for someone who wants to be a part of a growing team and thriving organization. As a senior JavaScript engineer at Agilis, you will be responsible for developing the customer-facing interfaces that exemplify our company's mission to "Simplify the Complicated."

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Develop new user-facing features
• Enhance and refactor existing user interfaces
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize applications for maximum speed and scalability
• Validate user input before submission to backend services
• Collaborate with other team members and stakeholders
• Work with customer support to identify and resolve reported issues
• Understand the full stack implementation, including Java code for backend services
• Mentor teammates and participate in design and code reviews

QUALIFICATIONS

• B.S. in Computer Science or equivalent experience
• 5+ years of relevant work experience
• Willingness and enthusiasm to learn new skills and techniques
• Ability to work independently on standalone projects or as part of a small team
• Strong understanding of JavaScript, its quirks, and workarounds
• Good understanding of web markup, including HTML5 and CSS3
• Good understanding of ExtJS or a modern JavaScript framework such as React or Angular
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Proficient understanding of cross-browser compatibility issues and workarounds
• Proficient understanding of code versioning tools, specifically Git and SVN
• Good understanding of browser rendering behavior and performance
• Experience with Scrum or other Agile methodologies is highly preferred
• Familiarity with front-end building tools from Sencha is a plus
• Familiarity with Java and backend development is a plus

WORK ENVIRONMENT

• Monday through Friday

COMPENSATION AND BENEFITS

• 17 PTO Days
• Competitive Salary
• Medical, Dental, Vision, Life, and 401(k) benefits are offered

What Do We Expect from this Role?

As the Vice President of Sales you will oversee our entire sales organization. This is a high-performing team, and we are looking for a sales leader who can expand the company’s sales efforts and take them to the next level. You’ll be responsible for driving sales efforts for the company with a focus on improving productivity, promoting industry best practices, driving sales bookings growth, managing processes for appointment setting and pacing, and managing a growing team of inside, external and channel sales reps. You’ll use a data-driven approach to push greater production from our sales efforts and to manage and monitor results. You’ll fit in if you like to get things done, enjoy building fun, hard-working teams, and have an entrepreneurial attitude.

Key responsibilities include:

• Managing efficient and effective sales processes and pacing, training and development of key sales personnel, and analyzing and tracking sales performance.
• Managing a sales team of 30 inside, external and channel sales teams, strategies, and day-to-day efforts.
• Implementing a rigorous sales rep training program that establishes rules of engagement, scripts, communication protocols, closing tools, and best practices.
• Owning the sales funnel from top to bottom – from sales lead to close. Owning all sales conversion metrics and monthly goals.
• Working closely with marketing to maximize the potential of all sales leads. Speed to lead should be second nature.
• Assisting with the development and refinement of the go-to-market strategy. Identifying and implement new sales channels and opportunities.
• Guiding sales team in the use of Salesforce and other tools to create metrics aimed at improving sales and operational performance.
• Managing incentive programs to foster a competitive, fun, and collaborative team environment.
• Establishing, meeting and exceeding sales conversion goals and revenue objectives for each key vertical and partner channel.
• Communicating and championing sales plans and targets, processes, and forecasting/performance metrics across the organization.
• Engaging in key customer negotiations as appropriate, while leveraging managers effectively to achieve desired outcomes.
• Ensuring the highest levels of sales ethics and integrity.

Experience, Qualification, and Skills:

• Minimum of 5-7 years of B2B sales leadership experience managing teams of 20+ with a background in technology, enterprise software, or SaaS sales. SaaS or subscription-based software sales experience preferred.
• Deep experience and knowledge in managing in an inbound sales environment and strategy.
• Experience leading both direct and indirect sales teams, preferably in enterprise (consultative) sales environments.
• A proven track record of exceeding quota expectations and managing teams to the same.
• The leadership qualities of being: (1) a great recruiter (2) a great sales trainer (3) an inspiring & motivating leader, and (4) a player/coach
• MUST HAVE experience running a sales funnel – from MQL to close.
• A self-starter who is confident in an entrepreneurial environment and has a track record of using analytic skills to proactively develop new insights that drive operational strategy and revenue growth.
• Ability to adapt to new systems and manage new initiatives – must be comfortable continuously optimizing go-to-market strategy and tactics.
• Excellent leadership, energy, judgment, communication, interpersonal, management and analytical skills.
• A track record of milestone achievement, operational excellence, and strong cross-functional skills. Recognized as a high achiever who is willing to work broadly to resolve issues in an inclusive way, and significant experience with inside sales process improvement (from opportunity creation through deal completion).
• The ability to deliver predictable outcomes under the pressure of a monthly sales cadence.
• Experience managing key customer relationships, executing major negotiations, and closing major opportunities.
• Ability to develop attainable sales forecasts and manage reporting analytics.
• Ability to motivate, effectively coach and challenge a seasoned and growing sales team and their leadership.
• Exceptional listening and interpersonal skills with a high degree of approachability. Must possess the ability to work seamlessly in a team-oriented environment.
• Excellent communication (written and verbal), with the proven ability to effectively translate complex ideas and tailor key messages to multiple audiences.
• An ability to combine competitiveness with empathy coupled with a high-level of personal and professional integrity.
• Bachelor’s degree required, MBA is preferred.
• A drive to win and succeed. A good sense of humor.

Compensation and Benefits

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:

• Position offers a Base Salary plus Bonus
• Medical, Dental, Vision, Life, and 401(k) benefits are offered
• 17 Flex Days (PTO)

ABOUT THE POSITION:

Agilis Systems is hiring a National Account Manager that is responsible for:

1. Rapid expansion of existing, assigned strategic accounts,
2. Developing new business through referrals of the existing business, and
3. Self-prospecting other strategic outside sales opportunities targeted and assigned by the business.

Culturally we are aggressive self-starters and naturally entrepreneurial in nature. You will need to be able to quickly learn and articulate our brand’s product and business strategies to existing customers and new prospects alike. You will be a trusted advisor on matters relating to our product offerings. You will know how to leverage executive relationships and be able to use those relationships to displace competition. Our top producers are hunters; they think outside of the box to develop and deliver solutions for customers while being relentless in their pursuit to drive results. They will be held accountable to workflows and cadences as assigned by the group’s director as well as be able to show successful funnel development in addition to quota results.

We are looking for someone to join our team who enjoys spending most of their time engaging with customers at multiple levels, managing partner relationships and closing deals. This is a home office-based position in the Greater St. Louis area.

ESSENTIAL FUNCTIONS — RESPONSIBILITIES:

• Rapidly expand and develop key customer relationships; creating new and renewal business
• Lead sales efforts for an assigned book of business covering a strategic sales industry vertical for the company
• Develop new business through referrals from the existing book of business
• Self-prospect other strategic outside sales opportunities targeted and assigned by the business
• Work seamlessly across the organization with a cross-functional team in order to smoothly engage and coordinate all functional areas as required
• Responsible for complete and accurate on-going maintenance of accounts, forecasts, proposals, and account activity in Salesforce.com – attention to detail and over-communication to internal management a must
• Grow existing named accounts by developing broader relationships in new divisions not currently using our services and prospecting into newly identified accounts
• Develop a comprehensive customer relations strategy and monitor its effectiveness through regular contact with customers and Quarterly Business Reviews

QUALIFICATIONS:

• Bachelor's Degree in Business/Technical discipline or equivalent experience in related field
• 5-7+ years of experience in a client facing, strategic sales role
• Strong understanding of large client accounts and ability to partner and influence decision making
• Prior B2B SaaS experience is preferred, but not required
• Confirmed solution selling experience, including the ability to diagnose the impact of trends, client data and translate that into ROI advantages for rapid sales growth
• Experience working with senior-level account employees, including an ability to immediately establish credibility with executives and build/maintain those relationships
• Ability to drive urgency in the sales cycle and the execution of solution strategies; ability to run a robust pipeline
• Proven experience in driving significant revenue growth with highly complex strategic clients
• Experience with enhanced solution selling approach to create sales opportunities by expanding network of contacts, utilizing existing relationships and through extensive networking within and outside of Agilis

WORK ENVIRONMENT:

• The hours of this position are Monday through Friday from 8:00 AM until 5:00 PM
• Travel may be required up to 30% of the time

COMPENSATION & BENEFITS:

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Attainable quota with full commission potential
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)

ABOUT THE POSITION:

Agilis Systems is seeking a highly-motivated Data Engineer who can join the Agilis Systems’ advanced data analytics team. This an exciting opportunity for someone looking to contribute to the growth of knowledge within a rapidly growing organization via delivery of curated data. This role will be responsible for expanding, optimizing, and monitoring our expanding data pipelines through thoughtful architecting, astute business logic, consistent data governance/testing, and continuous delivery.

ESSENTIAL FUNCTIONS — RESPONSIBILITIES:

• Interface with business users to reach a robust understanding of needs for both new data acquisition and maintenance on existing data pipelines to provide accurate end-state data to users
• Collaborate with internal engineering teams and vendors to understand business logic of systems to ensure veracity in datasets
• Generate documentation on existing production data logic and its influencing business processes in order to reconcile knowledge gaps between the business, engineering, and data collection
• Cooperate with business users and software engineering team(s) to generate quality data that supports specific business endeavors when none yet exists, or existing data does not suit business needs
• Build, manage and optimize data pipelines through a variety of ELT/ETL tools, including custom infrastructure and 3rd-party tooling such as, but not limited to, Google Cloud Platform
• Develop necessary data transformations to support information flows to business users, including, but not limited to, data transformations within the ELT/ETL pipeline and procurement of datasets for automated business intelligence projects
• Ensure high data integrity through automated and continuous testing with reporting and actionable solutions on exceptions and performance issues when they occur
• Assemble continuous delivery platform to dispatch quick, stable, low-risk changes made confident through thorough unit testing
• Produce and maintain an updated and informative data catalog/metadata on the data warehouse collection
• Produce data driven solutions for a variety of business problems across the organization including data visualizations and statistical analyses

QUALIFICATIONS:

• A bachelor’s degree in computer science, information systems, informatics, or another quantitative field; or relevant experience
• Proficient with data exploration technologies (SQL, Python, etc)
• Experience building, testing, and optimizing data pipelines (Linux, Google Cloud Platform, Amazon Web Services, etc)
• Exposure to managing data within a data collection (PostgreSQL, Google BigQuery, Cassandra, etc)
• Experience in analysis driven by root causes for actionable solutions
• Experience working with data collection via web service APIs (SOAP, REST, etc)
• Strong critical thinking and analytical problem-solving skills
• Ability to maintain organization of self and projects
• Self-starter with passion for entrepreneurial endeavors

WORK ENVIRONMENT:

• Fast-paced environment with opportunities for growth and reward
• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION & BENEFITS:

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)

**Hours for this position are Monday-Friday from 8:00 AM until 5:00 PM**

ABOUT THE POSITION:

Agilis Systems is searching for a talented Software Quality Analyst. This is an exciting opportunity for someone who wants to be a part of a growing team and a thriving organization. As a Software Quality Analyst, you will be responsible for working with our Product and Software Engineering teams to understand our products, creating and executing manual test plans, and following processes for defect tracking and resolution.

ESSENTIAL FUNCTIONS — RESPONSIBILITIES:

• Collaborate with Product and Software Engineering teams to deliver stable software products
• Gain in-depth knowledge of our products and their expected behavior
• Transform business requirements and user stories into test plans
• Execute manual tests and track results
• Document test cases and steps to ensure reproducibility
• Communicate with team members regarding defects and assist with reproduction and diagnosis
• Advocate for users by providing feedback on user experience
• Assist automation engineers with designing test plans and creating sample data

QUALIFICATIONS:

• 3+ years of demonstrable experience in software testing or troubleshooting is required
• Testing experience in SaaS environment is a plus
• Excellent critical thinking and analytical skills are required
• Strong written and verbal communication skills are required
• Working knowledge of Agile methodologies preferred
• Experience with writing automated test scripts is a plus
• Experience with mobile application testing (iOS/Android) is a plus

WORK ENVIRONMENT:

• Monday through Friday
• Flexible schedule

COMPENSATION & BENEFITS:

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:

• 17 PTO Days
• Competitive Salary
• Medical, Dental, Vision, Life, and 401(k) benefits are offered