Join Our Team

These are exciting times for Agilis. We’re continuing to grow, and we are always on the lookout for talented people. Want to learn more? Raise your hand. Come join us. It’s fun here.

Agilis has prospered and grown by attracting enthusiastic, high energy people who work and compete hard. This is a place where talent and productivity are recognized. Our employees drive our success, and we want everyone to benefit from that effort.

We offer a unique opportunity to be a key contributor in one of today’s hottest SaaS markets. Agilis' GPS fleet solutions empower businesses of all sizes with the information and tools they need to reduce costs, improve safety, and boost productivity. We can't do that without the best employees, so we work hard to attract, develop, and reward high-performing, diverse professionals.

Core Values

make it happen

Make It Happen

make it happen

Do the Right Thing

make it happen

Delight Our Customers

make it happen

Life/Work Balance

Culture

Our mission is to simplify the complicated through location-based solutions. Technology can be complicated, but we make it simple. We go out of our way to make sure our solutions are easy-to-use, low cost, and intuitive. Therefore, we hire people who are smart, innovative, and determined believers in what we do. We are committed to attracting, training, retaining, and rewarding high quality professionals. We feel that employment should be a rewarding and mutually beneficial experience. This is why we embrace having high performing and diverse individuals as a part of our organization, which enables us to delight our diverse customer base.

At Agilis Systems, our culture embodies our values, which shape our organization and our people. As a post-startup company we encourage everyone in our organization to be a “hands-on contributor,” creating a comfortable platform for sharing ideas and opinions. Maintaining a positive culture is critical and it is important that we strive to maintain a workplace built on mutual values, trust, and goodwill.

Innovation – We thrive on having a culture that brings forth fresh and forward thinking, ideas, solutions, methods, and results.

Teamwork – At Agilis we are about teamwork, working together to reach our goals.

Fun – Individuality, high energy, creativity and dedication in the workplace, makes work fun and life pleasant.

Success – Our values and overall culture strategically equal success.

Open Positions

**Due to the current COVID-19 pandemic, the hiring process for these positions are delayed until further notice. However, we are still accepting applications from qualified candidates as we hope to fill this position in the next few months.**

ABOUT THE POSITION

We are looking for an experienced Marketing Automation & Demand Generation Manager to drive high performing demand and lead generation programs as well as customer engagement campaigns. The candidate will be expected to create/oversee a data driven email marketing and customer referral strategy. We are a team with a passion for delivering solutions that go above and beyond the expectations of our users. The ideal candidate will thrive in a work environment that requires strong problem solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication. The candidate will also have extensive experience in a fast-paced and innovative marketing environment.

ESSENTIAL FUNCTIONS

  • Plan, develop and implement email and referral programs to meet lead generation and customer engagement objectives across multiple brands
  • Work with sales team to drive lead automation and process
  • Work with Marketing Communications team to develop engaging and high performing email content
  • Create and manage lead acquisition campaigns, monitor performance and adjust accordingly
  • Ensure lead nurturing programs are built for all inbound and outbound marketing initiatives
  • Optimize marketing automation and lead nurturing processes through email content and other digital channels
  • Track and report on campaign performance data
  • Monitor and analyze lead behavior to understand how our inbound marketing activity turns into customers, their buyers journey and continually refine the process to convert
  • Other duties as assigned

QUALIFICATIONS

  • Bachelor’s Degree in Marketing, Business, Communications or related field
  • 5+ years of growth marketing experience in a marketing or sales environment
  • Proven ability to succeed in a B2B marketing environment, integrating with sales and driving qualified leads
  • Experience and expertise in financial modeling required
  • Experience working with cross functional teams, leadership positions preferred
  • Working experience with Google Analytics, Salesforce, Pardot, and other Business Intelligence suites or other Marketing Database Management Systems
  • Strong applied knowledge with email marketing
  • Experience in configuring and managing funnel statistics via CRM and Marketing Automation software (Pardot or other MA software)
  • Must be highly motivated, self-starter with proven marketing and lead generation knowledge
  • Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint)
  • Excellent presentation, written and verbal skills
  • Organizational and time management skills required

WORK ENVIRONMENT

  • The hours of this position are Monday through Friday from 8:00 AM until 5:00 PM
  • Fast-paced environment with opportunities for growth and reward
  • Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION & BENEFITS

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:

  • Medical, Dental, Vision, Life and 401(k) benefits are offered
  • 17 Flex Days (PTO)
  • Position offers a Base Salary

ABOUT THE POSITION

We are currently looking for a Sales Development Representative (SDR) to work directly with our Account Management team to increase the qualified pipeline of new opportunities for our Sales teams. The SDR should be a self-starter with a track record of successful, credible lead follow- up and sales development experience at multiple executive levels within any sized organization.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

  • Prospect, educate and qualify new business prospects, marketing-generated leads and targeted existing customers to create sales-ready opportunities
  • Utilize a consistent contact attempt process via phone and email to follow-up, nurture and qualify leads and opportunities
  • Keep abreast of the industry and market technologies to ensure you are a trusted resource to prospects and customers
  • Follow the established Agilis Systems pre-sales process and consistently use Salesforce.com to document prospect interaction, ensuring efficient lead management
  • Develop and maintain daily plans to maximize phone time, including pre-call planning, adhering to metrics and customizing scripts to market segments and prospect type
  • Reach and exceed key performance indicators including calls scheduled, calls completed, qualified opportunities and deals won from your meetings

QUALIFICATIONS

  • Entry level to 1 year of sales or professional experience
  • College Degree preferred but not required
  • A strong interest in building a career in sales
  • Entrepreneurial mindset - eager to advance through clearly defined learning and earning paths
  • Self-disciplined, organized and ambitious – must be able to consistently hit daily and monthly objectives
  • Go-getter attitude that displays initiative and persistence, all with a competitive drive
  • Positive and energetic attitude with exceptional communication skills
  • Resilience, perseverance, and the ability to overcome objections is a must
  • Ability to work in a high-energy, sales-team environment
  • Cold calling, sales training, and Salesforce.com experience is a plus but not required
  • Lead Qualification / Sales Development experience required
  • Familiarity with cloud-based software services (SaaS) is a plus
  • Strong ability to learn new technology and adapt quickly
  • Proven ability to work in a high-energy sales team environment as a team player
  • Must have strong verbal and written communication skills
  • Exhibits a strong desire to develop and maintain professional relationships externally and internally
  • Proficient with Microsoft Office (Excel, Word, PowerPoint) required

WORK ENVIRONMENT

  • Fast-paced environment with opportunities for growth and reward
  • Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the-job-excellence, so we offer competitive compensation and benefits packages:

  • Base Salary
  • Uncapped Commissions (Paid Monthly) with exponential multiplier increases
  • Medical, Dental, Vision, and 401(k) benefits are offered

ABOUT THE POSITION

Agilis Systems, LLC is seeking highly-motivated Business Intelligence Analyst Intern who can join the Agilis Systems’ Advanced Analytics team. This position is located in St. Louis, MO. You will support various teams’ strategic decision making through reporting, dashboarding, and other innovative data visualizations. You will also support controls to ensure proper data hygiene practices and maintain a knowledge base of business intelligence processes and data mapping.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

  • Build of innovative data visualizations through self-managed business intelligence projects to encourage informed decision making in strategy teams
  • Communicate with business users to elicit analytics requirements. Coordinate any necessary meetings and maintain correspondence on projects with impacted users
  • Evaluate datasets for influential insights through data mining and statistical analysis
  • Create and manage business intelligence visualizations, including standardized reporting and dashboarding through Microsoft Power BI and Tableau; Business Intelligence functionalities created should be intuitive and address specific key performance indicators of the business
  • Maintain a knowledge base through proper, accessible documentation on business intelligence processes including data quality controls, field mappings, and training materials
  • Evaluate current data analytics strategies and work with team in developing recommendations and improvements
  • Other duties as assigned

QUALIFICATIONS

  • Currently enrolled and pursuing, or very recently graduated and achieved, a Bachelor’s in Business Administration or Information Systems or a related field from an accredited university
  • Knowledge of Microsoft Power BI and Tableau
  • Familiar with data mining practices using PSQL
  • Available for Summer 2020 Semester
  • Must be in good academic standing
  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
  • Strong critical thinking and analytical problem solving
  • Experience working with data mining and data exploration
  • Experience working in business intelligence software
  • Ability to maintain organization of self and projects
  • Strong client facing skills
  • Self-starter with passion for entrepreneurial endeavors

WORK ENVIRONMENT

  • Fast-paced environment with opportunities for growth and reward
  • Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the-job-excellence, so we offer competitive compensation and benefits packages:

  • Position offers an Hourly Salary
  • Medical, Dental, Vision, Life and 401(k) benefits are offered

ABOUT THE POSITION:

We are looking for an Account Executive who will be responsible for expanding and driving revenue growth in our Mid-Market Channel (5-100 devices). This candidate will be responsible for prospecting and closing sales, tracking channel sales activity, and providing sales projections.

ESSENTIAL FUNCTIONS – RESPONSIBILITIES:

  • Prospect into assigned or discovered leads and conduct aggressive selling efforts
  • Facilitate new processes, tools, communications, training and methodologies to ensure sales program's success across teams and departments throughout the company
  • Serve with other departments to facilitate relationships in order to achieve the organization's goals and objectives
  • Participate in client interactions to ensure cross-training, customer satisfaction and management involvement regularly
  • Ensure reporting and communications are frequent and bi-directional
  • Prospect, educate and qualify leads to create sales-ready opportunities
  • Own outbound sales activity targeting new clients within the assigned channel while taking on new channels and opportunities as needed
  • Leverage client referrals, associations and networking
  • Qualify new business opportunities to set web-based meetings and sales presentations for review of Agilis Systems products and services to close opportunities
  • Manage the full sales cycle, with a focus on building and maintaining an accurate pipeline
  • Follow the established Agilis Systems pre-sales process and consistently use Salesforce.com to document prospect interaction, ensuring efficient lead management and account management
  • Prioritize opportunities and coordinate with internal resources to provide the best customer experience

QUALIFICATIONS:

  • A Bachelor's Degree in Business or Technical discipline or equivalent experience in a related field
  • 5+ years of relevant work experience
  • Bilingual in English/Spanish is a plus
  • Working knowledge of the most current technologies and products used in the industry
  • Strong sales experience and phone etiquette required
  • Must have excellent written and verbal communication skills
  • Experience with business R.O.I. and operating expense management
  • Resourcefulness in problem solving with the ability to respond with a sense of urgency
  • Excellent interpersonal and team skills
  • Strong computer skills – (MS Office, Outlook, SalesForce.com)
  • 3+ years of quota carrying sales experience in a high activity B2B sales environment
  • Ability to establish rapport with multiple levels of decision makers
  • Prior B2B SaaS experience, WebEx, and/or virtual sales is preferred, but not required

WORK ENVIRONMENT:

  • The hours of this position are Monday through Friday from 9:00 AM until 6:00 PM
  • Fast-paced environment with opportunities for growth and reward
  • Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the-job-excellence, so we offer competitive compensation and benefits packages:

  • Position offers a Base Salary
  • Attainable Quota with Full Commission Potential
  • Medical, Dental, Vision, Life and 401(k) benefits are offered
  • 17 Flex Days (PTO)

ABOUT THE POSITION

Agilis Systems is searching for a talented DevOps Engineer to join our Engineering team. This is a new role and an exciting opportunity for someone who wants to be a part of a growing team and thriving organization. As a DevOps Engineer, you will be responsible for maintaining and automating system infrastructure and operational processes, ensuring reliability and scalability as our business continues to expand. You will work closely with the entire Engineering team to implement DevOps best practices and deliver an outstanding user experience to our customers.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

  • Establish, document, and promote DevOps best practices for the entire Engineering team
  • Automate creation and maintenance of application infrastructure, ensuring consistency across production and pre-production environments
  • Update and automate operational processes such as software deployments
  • Implement enhancements to system monitoring, logging, and alerting
  • Own the build toolchain and CI pipeline
  • Work with application engineers to troubleshoot any operational or performance issues in production
  • Document continuity/failover/recovery plans and identify areas for improvement
  • Collaborate with architects and application engineers to ensure applications are maintainable and scalable
  • Work with team leaders to define a DevOps roadmap for continuous improvement

QUALIFICATIONS

  • B.S. in Computer Science or equivalent experience
  • 3+ years of experience as a DevOps Engineer or in a similar role
  • Strong experience with Linux-based infrastructures and system administration, including database administration
  • Strong experience with administering public cloud infrastructure such as GCP or AWS
  • Experience with using infrastructure automation and configuration tools such as Ansible, Puppet, or Chef
  • Experience with CI/CD tools and version control systems
  • Willingness and enthusiasm to learn new skills and techniques
  • Current with industry trends and best practices
  • Outstanding ability to both proactively and reactively identify and troubleshoot issues
  • Strong written and verbal communication skills
  • Experience with Scrum or other Agile methodologies is highly preferred

WORK ENVIRONMENT

  • Monday through Friday
  • Flexible schedule

COMPENSATION AND BENEFITS

  • 17 PTO Days
  • Competitive Salary
  • Medical, Dental, Vision, Life, and 401(k) benefits are offered
  • Flexible hours and work-from-home opportunities

ABOUT THE POSITION

We are looking for a Retention Specialist to join our growing organization! The Retention Specialists maximize every opportunity to re-establish exceptional customer service and can advise customers on the benefits of a GPS tracking system through Agilis while empathizing with the feedback customers provide on their experiences. After probing, representatives are empowered to negotiate portions of the customer agreement within department parameters. The goal is to ensure that at the end of each call, our customers feel confident that Agilis is the best option for GPS tracking. Therefore, the ideal candidate must have a passion for customer interaction with vast technical knowledge and/or carrier experience.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

  • Ability to assess the customer’s needs by asking probing questions, addressing issues, building rapport and negotiating to achieve a mutually beneficial resolution
  • Professionally manages difficult or emotional customer situations, responds promptly to customer needs and responds to requests for service and assistance
  • Assure quality and accurate representation of products
  • Represent Agilis professionally and ensure that customers have an exceptional experience
  • Consistently improve retention efforts and achieve monthly retention rates
  • Identifies, facilitates and ensures effective communication of all technical inquiries and problem resolution from the customer to internal resources
  • Additional duties as assigned

QUALIFICATIONS

  • 5+ years of customer service, sales or customer success experience preferred
  • Experience in developing and sustaining long-term, value-based customer relationships at all levels
  • Must have a strong goal orientation and desire to continuously learn and improve your skills and knowledge
  • Must be a quick learner and self-starter with the ability to follow through on commitments
  • Flexibility– responsibilities may expand or change with the business needs
  • Salesforce CRM experience is a plus
  • Excellent written and verbal communication skills, problem solving and decision- making skills required
  • Organizational and time management skills required

WORK ENVIRONMENT

  • The hours of this position are Monday - Friday and may vary with the needs of the business

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

  • Position offers a Hourly Salary and Monthly Bonus potential
  • Medical, Dental, Vision, Life and 401(k) benefits are offered
  • 17 Flex Days(PTO)

This position is located in Charlotte, NC

ABOUT THE POSITION

Agilis Systems is currently looking for a tenacious and dynamic Business Development Representative (BDR) to increase the qualified pipeline of new opportunities for our Sales Teams. This individual will play a pivotal role in the expansion of our Sales Organization and continued customer growth. The BDR should be a self-starter with a track record of successful, credible lead follow-up, and sales development experience at multiple executive levels within a small to medium sized organization.

This position is for a new office in Charlotte, NC. Success in this role has potential to grow into an Account Executive position in the future. If you are looking to join a growing organization to employ your sales skills or jumpstart your career in sales with an amazing tech company, we want to hear from you.

ESSENTIAL FUNCTIONS

  • Connect with potential customers through outbound cold calling, a minimum of 70 calls/day
  • Generate new business opportunities/sales by prospecting and qualifying leads through an outbound strategy leveraging both cold calls and email
  • Establish and transfer qualified opportunities for Account Executives
  • Meet daily activity KPIs and achieve monthly quotas
  • Track all activities using Salesforce (CRM) to build a pipeline and should all relevant prospecting information with the Account Executives
  • Research accounts, identify decision makers, and generate interest in our platform
  • Maintain and expand your database of prospects within your assigned territory
  • Actively listen to prospects to uncover hidden objectives to fully understand and qualify needs required
  • Develop and maintain professional relationships externally and internally
  • Other duties as assigned

QUALIFICATIONS

  • Working knowledge of sales prospecting or sales development experience highly preferred.
  • Experience working with Salesforce.com or similar CRM preferred
  • Familiarity with cloud-based software services (SaaS) is a plus
  • Strong ability to learn new technology and adapt quickly
  • Self-motivated, high energy, and dynamic outbound sales phone presence required
  • Proven ability to learn and thrive in a fast-paced environment as a team player
  • Must have excellent verbal and written communication skills
  • Motivated to build a lasting career in sales
  • Driven to make an impact and exceed sales goals
  • Competitive nature with a track record of over-achieving quota
  • Hunter mentality with the capability to grow your skills as the business expands
  • Proficient with Microsoft Office (Excel, Word, PowerPoint) required
  • Ability to multitask and manage your time accordingly

WORK ENVIRONMENT

  • Fast-paced environment with opportunities for growth and reward
  • Rapidly growing organization that is looking to promote from within
  • Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence and offer competitive compensation and benefits packages.

  • Base Salary
  • Uncapped Commissions (Paid Monthly) with exponential multiplier increases
  • Medical, Dental, Vision and 401(k) benefits are offered
  • 17 PTO Days and 8 Paid Holidays

ABOUT THE POSITION

This role is a specialized form of customer service in which service and technical skills are used to focus on what is best for the customer. Customer Support Associates serve as the face of the company and are responsible for solving customer issues, documenting each contact for the business and ensuring the customer remains loyal to our brand.

ESSENTIAL FUNCTIONS

  • Communicate effectively with customers via phone
  • Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions
  • Confirm customer understanding of the solution and provide additional customer education as needed to prevent call backs on the same issue
  • De-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company
  • Provide superior technical support on all branded products and build successful long-term relationships with both internal and external customers
  • Save customers that are looking to end their relationship with Agilis
  • Look for ways we can increase revenue on accounts by educating customers on new or existing products we offer

QUALIFICATIONS

  • Proficient in Gmail
  • Exceptional customer service skills
  • Strong technical aptitude and/or background in triaging technical issues
  • Ability to learn fast in a non-traditional training environment
  • Organized with proficient attention to detail
  • Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually
  • Ability to type well and at a fast pace
  • Flexibility on schedules
  • 1+ years of experience in a call center or support role
  • Sales or cross-selling experience
  • Salesforce knowledge
  • Retention experience

WORK ENVIRONMENT

  • Call center environment
  • The hours of this position are Monday through Friday from 10am – 7pm and every Saturday from 8am – 5pm (Off days are Sunday and one day during the week.)

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence and offer competitive compensation and benefits packages.

  • Position offers a base salary
  • Medical, Dental, Vision, Life and 401(k) benefits are offered
  • 17 Flex Days (PTO)

ABOUT THE POSITION

At Agilis Systems one of our core values is to Delight Our Customers and we are seeking a friendly, engaged, result driven Customer Support Specialist who is fluent in Spanish to join our growing organization and help us continue to live up to our values! The Customer Support Specialist – Bilingual will be responsible for accurately responding to customer inquiries that occur via inbound telephone calls, chats, emails and/or cases efficiently from our English and Spanish speaking customers. This position also makes outbound customer calls to gain additional information and/or to provide follow up and ensure satisfactory resolution to customer issues.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

  • Respond to assigned calls, chats, emails, cases in a professional and positive manner ensuring responses are complete, accurate and conform to company core values and policies
  • Accurately document customer account records with the reason for contact and resolution provided
  • Ensure any follow up activities required to resolve customer issues are completed in a timely manner
  • Facilitate customer issue escalations to the appropriate person/group as necessary
  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Consistently meet or exceed individual and team performance objectives daily and monthly
  • Work cooperatively with members of the Customer Support Team and other Agilis Teams to identify customer support opportunities and make recommendations
  • Maintain current knowledge of products, offers, policies and effectively apply knowledge
  • Convey an image of quality, integrity and comprehensive understanding of the products and services used by the customers
  • Understand all internal systems, processes and procedures
  • Perform other duties as assigned

QUALIFICATIONS

  • Relevant work experience required
  • 2+ years of customer service experience working directly with customers - call center environment
  • 2+ years of technical experience in a customer centric organization
  • Fluent in both English and Spanish language required
  • Excellent written and verbal communication skills (English & Spanish) required
  • Organizational and time management skills necessary
  • Must have excellent problem solving and decision making skills
  • Proficient with Microsoft Office (Excel, Word, PowerPoint) required
  • Ability to learn quickly and work independently
  • Ability to handle multiple tasks in a fast paced, changing environment
  • Proven ability to provide outstanding customer service with emotional balance
  • Great personality; team spirit

WORK ENVIRONMENT

  • Call center environment
  • The hours of this position are Monday through Friday from 10am – 7pm and every Saturday from 8am – 5pm (Off days are Sunday and one day during the week.)

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

  • Position offers a Base Salary
  • Medical, Dental, Vision, Life and 401(k) benefits are offered
  • 17 Flex Days (PTO)

ABOUT THE POSITION

At Agilis, we believe passion for our customers is a very important competitive advantage. We are focused on providing an extraordinary Customer Success experience, ensuring that each and every one of our customers receive the highest return on their investment while enjoying collaboration with our team.

We are currently seeking a customer-centric professional with a motivational management style and analytical skills who is passionate about customer advocacy. You will be responsible for leading the Customer Success team, serving as an advocate and a liaison between our customers and our internal Agilis teams. The team's primary responsibility is to onboard, educate, manage, renew, and grow our existing customer base. This position will give you the opportunity to renew the processes, tools, systems, and metrics that will ensure this team is set up for success.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

  • Maintain customer happiness and satisfaction
  • Manage and further optimize the customer experience for our different customer segments
  • Build a high performing, “Best In Class” Customer Success team via hiring, training, and coaching
  • Create and improve processes and ensure the necessary tools are in place to maximize the impact and productivity of the team to deliver value to our customers, drive renewal rates, upsell rates, and early adoption rates
  • Recommend operational improvements to reduce administrative work and improve customer satisfaction
  • Monitor the strategies and processes across the revenue cycle from customer acquisition to engagement to success
  • Motivate your team to exceed targets and KPIs (financial, customer satisfaction, operational)
  • Commercially responsible for churn, adoption of the platform and growth in the customer base
  • Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
  • Leverage client referrals, associations and networking to create sales opportunities within the existing accounts, or to refer them to our account executive team
  • Manage and lead the Customer Success team and their contact cadence to communicate solutions that may extend opportunities with the portfolio of accounts
  • Collaborate globally across departments to achieve targets and improve customer experience
  • Partner with Sales Operations for resource planning, reporting, territory assignment, incentives and communications as needed
  • Serve as an escalation point for customer issues to ensure they are resolved quickly
  • Ensure customer feedback is communicated internally to enable ongoing improvement of our products and services
  • Other duties as assigned

QUALIFICATIONS

  • Related Bachelor’s Degree required
  • 3+ years of direct people management experience in a customer success environment
  • 5+ years of experience in sales roles with an emphasis in revenue growth and retention from existing customers
  • Experience building motivated teams with rapid talent development
  • Excellent interpersonal, leadership, organizational, and communication skills
  • An energetic, infectious personality: we are looking for someone determined and able to win
  • A strong opinion on the Customer Success role and impact potential in a Saas company and a passion to maximize that impact
  • Effective at working with cross functional teams to develop business relevant solutions for our customers and partners.

EDUCATION & EXPERIENCE

  • Bachelor's Degree in Business or Technical discipline or equivalent experience in related field, MBA is a plus
  • 5+ years of sales and sales management experience
  • 5+ years of sales operations experience required
  • Extensive experience and knowledge of sales systems and technology
  • Knowledge and experience of sales incentive and commission strategy
  • Extensive understanding of sales metrics and the Reporting/Analytics, both sales-specific and shared with marketing
  • Strong sales organizational design and development experience
  • Project Management experience and skills
  • Strong with MS Office

WORK ENVIRONMENT

  • Fast-paced environment with opportunities for growth and reward
  • Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

  • Position offers a Base Salary
  • Medical, Dental, Vision, Life and 401(k) benefits are offered
  • 17 Flex Days (PTO)

ABOUT THE POSITION

We are currently looking to hire a Manager of Data Analytics to align and direct the identification, development, and integration of data analytics and business intelligence necessary for supporting the mission, objectives and goals of the business. This person will be highly motivated, self-directed and will work closely with the company's leadership on a daily basis. They will oversee a small team of data experts to fulfill their mission while supporting company leadership in maintaining a data driven mindset.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

  • Support company leadership in a data driven environment
    • Proactively give guidance and assistance in data literacy
    • Provide robust assistance in utilizing data-driven tools
  • Provide tools to the business to assist in knowledge-based research
    • Generate business intelligence content for users
    • Analyze business for ERP implementation
  • Develop sustainable, scalable tools to support data collection and BI while managing data transformations and tests
    • Develop and manage data transformations and tests through Python and SQL
    • Grow data collected as business needs are identified and expanded through consulting with our company leadership
    • Monitor efficiencies of the data pipeline and improve and expand when necessary
  • Deliver analytics to guide strategic and tactical decision-making
    • Conduct self-directed data mining and research projects
    • Build and deploy statistical modeling tools as identified
  • Manage data projects and deliverables through Jira, working in agile methodologies
  • Other duties as assigned

QUALIFICATIONS

  • Bachelor’s degree in computer science, information systems, mathematics or statistics
  • 5+ years of progressive experience in data analytics and reporting
  • Familiarity with modern trends in emerging technologies, with the ability to speak to it
  • Excellent interpersonal, leadership, organizational, and communication skills
  • Ability to lead analytics and reporting

EDUCATION & EXPERIENCE

  • Bachelor's Degree in Business or Technical discipline or equivalent experience in related field, MBA is a plus
  • 5+ years of experience in data analytics and reporting
  • Extensive experience and knowledge of Python and SQL
  • Knowledge and experience of Power BI and Linux
  • Project Management experience and skills
  • Strong with MS Office

WORK ENVIRONMENT

  • Fast-paced environment with opportunities for growth and reward
  • Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the-job excellence, so we offer competitive compensation and benefits packages:

  • Position offers a Base Salary
  • Medical, Dental, Vision, Life and 401(k) benefits are offered
  • 17 Flex Days (PTO)


To apply for any of our open positions please visit our recruitment page.


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