ABOUT THE POSITION

Agilis Systems is seeking an engaged, results driven Customer Care Specialist to join our growing organization! At Agilis Systems one of our core values is to delight our customers and we are looking for a dedicated professional to facilitate in keeping our customers at the top of our priority list. The Customer Care Specialist will be responsible for product testing, training, customer engagement, and responding to customer inquiries about our products/services either by phone or electronically. This individual will also handle and resolve customer complaints to ensure complete customer satisfaction.

ESSENTIAL FUNCTIONS

• Exemplify outstanding customer service
• Conduct training and regularly scheduled follow up meetings with the customer to review issues, open change requests, upcoming planned events, and satisfaction issues
• Maintain an open line of communication with internal/external customers
• Ensure internal/external customers are made aware of the following:
• New products and features
• Operational and facility issues that may impact their service
• Root cause outage analysis for critical service impacting events
• Assume other projects and tasks as required or requested by your management

QUALIFICATIONS

• Bachelor’s Degree and/or relevant work experience required
• 2+ years of customer service experience working directly with customers - call center environment
• 2+ years of technical experience in a customer centric organization
• Excellent written and verbal communication skills required
• Organizational and time management skills required
• Great project management skills is a plus
• Excellent problem solving and decision making skills
• Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint) required
• Ability to learn quickly and work independently
• Ability to handle multiple tasks in a fast paced, changing environment
• Ability to provide outstanding customer service with emotional balance
• Great personality; team spirit

WORK ENVIRONMENT

• Call center environment
• The hours of this position are Monday through Friday from 10:00 AM - 7:00 PM and every Saturday from 8:00am - 5:00pm. (Off days are Sunday and one day during the week.)

COMPENSATION AND BENEFITS

We value hard work and on-the- job-excellence and offer competitive compensation and benefits packages.

• Position offers a Base Salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)

ABOUT THE POSITION

Agilis Systems is looking for a business savvy Enterprise Account Manager to join our sales team! The Enterprise Account Manager will be responsible for expanding and driving revenue growth through the development of the Asset Tracker and Enterprise Channel. Additionally, this candidate will be responsible for prospecting and closing sales, tracking channel sales activity, providing sales projections, supervising the development of partners and creating/analyzing metrics that drive results.

ESSENTIAL FUNCTIONS

• Prospect into assigned or discovered leads and conduct aggressive selling efforts. Additionally, oversee resource planning, reporting, territories, incentives, and communications for the assigned channel
• Facilitate new processes, tools, communications, training, and methodologies while collaborating with various departments to ensure sales program's success across teams throughout the company, meeting organization's goals and objectives
• Participate in client interactions to ensure cross-training, customer satisfaction and management involvement regularly
• Own all outbound sales activity targeting new clients within assigned channel while taking on new channels and opportunities as needed
• Leverage client referrals, associations, and networking
• Qualify new business opportunities to set web-based or on-site meetings and sales presentations for review of Agilis Systems products and services to close opportunities
• Manage the full sales cycle, with a focus on building and maintaining an accurate pipeline while using Salesforce.com to document prospect interaction, ensuring efficient lead management and account management

QUALIFICATIONS

• A bachelor's degree in business or technical discipline or equivalent experience in related field
• 8+ years of overall business experience
• Working knowledge of the most current technologies and products used in the industry
• Requires strong sales experience and phone skills
• Excellent written and verbal communication skills
• Experience with business R.O.I. and operating expense management
• An ability to respond with a sense of urgency in a sales driven culture
• Excellent interpersonal and team skills
• Strong computer skills – (MS Office, Outlook, SalesForce.com)
• 5+ years of quota carrying sales experience in a high activity B2B sales environment
• Track record of over-achieving quota (top 10-20%) in past positions
• Ability to establish rapport with multiple levels of decision makers
• Prior B2B SaaS experience, Webex, and/or virtual sales is preferred, but not required

WORK ENVIRONMENT

• The hours of this position are Monday through Friday from 8:00 AM until 5:00 PM
• Potential to travel up to 50% of the time

COMPENSATION & BENEFITS

We value hard work and on-the-job-excellence, so we offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Attainable Quota with Full Commission Potential
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)

ABOUT THE POSITION

Do you want to join a fast growing, profitable company that has moved beyond start-up to become a recognized leader in our space? Do you have what it takes to define, lead and execute a company’s product strategy? Do you have an entrepreneurial spirit and the drive to treat each product as its own business? Do you have experience with SaaS businesses, software development, mobile software, and UI/UX direction? Do you know how to lead a Product Development organization? Then you might just be the candidate we are looking to fill our open role for VP of Product Development. Intrigued? Then let’s talk.

We’re looking for a leader with vision and experience. We need someone who can set the strategic direction for our future product development efforts; someone who is comfortable establishing direction for product managers, who can work closely with software engineers, and who is comfortable with designers and UI/UX principles. We need you to provide leadership for our product development strategy and team.

ESSENTIAL FUNCTIONS

• Lead the vision, planning and execution of our product strategy for our SaaS platform
• Lead and conduct market/customer research and outreach to existing customers to identify solutions that address current and future needs
• Establish new product priorities; serve as the voice of the customer, and work to identify profitable product extensions
• Build business cases and product documents to drive initiatives forward with clarity and consensus
• Work closely with our software engineering team to define and manage feature and project deliverables
• Collaborate with product marketing, sales and support to gain a deep understanding of the needs of our customers with a keen eye for identifying and solving problems that deliver true benefit
• Establish the product roadmap for our next generation product solutions and keep us on the path to success
• Lead go-to-market initiatives for customer targeting, pricing, positioning, and launch strategies

QUALIFICATIONS

• 8+ years in a software product development / product management / business development or strategy role required
• 5+ years of experience hiring, leading and managing product development teams
• A track record of successful product launches especially in the SaaS, web, mobile or software arenas
• Strong understanding of product and profitability modeling, business case generation and validation of potential product ideas
• Leadership experience with growth-stage, venture-backed companies or high-growth software divisions within larger companies is a must
• Experience managing UI/UX
• Leadership, motivation and hands-on direction to product management, design/development teams and a passion for delivering excellent customer experiences
• Comfort working closely with software teams and engineers
• Proven ability to develop analysis-based strategic plans to penetrate markets and develop successful products
• Demonstrated ability to influence cross-functional teams without direct authority
• Communication, leadership, team building, and people management skills
• Experience with systems design and development from business requirements analysis to day-to-day management
• Bachelor’s degree or master’s degree in related field or equivalent experience required
• MBA a plus

WORK ENVIRONMENT

• The hours of this position are Monday through Friday from 8:00 AM until 5:00 PM

COMPENSATION & BENEFITS

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:

• Position offers a Base Salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)

ABOUT THE POSITION

Agilis Systems is searching for a talented Sr. Software Engineer. This is an exciting opportunity for someone who wants to be a part of a growing team and thriving organization. The Software Engineer will be responsible for new product development, product enhancements, bug fixes, integrations, creating automated reports and creating/enhancing mobile applications. Our development team does full-stack development; therefore there will be opportunities to work on project on all facets of the business.

ESSENTIAL FUNCTIONS

• Work on new products, product enhancements and bug fixes
• Work on integration with customer backend systems
• Work on mobile applications for iOS and Android
• Work with other internal departments to help create tools to streamline their processes
• Work with customer support to identify and resolve reported issues

QUALIFICATIONS

• B.S. in Computer Science or equivalent experience
• 3+ years of relevant work experience
• Willingness and enthusiasm to learn new skills and techniques
• Ability to work independently on standalone projects or as part of a small team
• Strong Java experience required (experience with other languages is a major plus as evidence of a strong development background)
• Strong Hibernate and Spring experience is required
• HTML and JavaScript experience is required
• SQL experience required
• Android or iOS experience is preferred
• Must be legally authorized to work in the united states without sponsorship

WORK ENVIRONMENT

• Monday through Friday

COMPENSATION & BENEFITS

• Equity
• 17 PTO Days
• Competitive Salary
• Medical, Dental, Vision, Life, and 401(k) benefits are offered

ABOUT THE POSITION

Reporting directly to the Controller, the Senior Accountant will have a broad range of exposure and hands-on involvement across all accounting functions with some of the responsibilities to include: Preparing month-end Financial Statements, Financial Reporting, and Accounts Payable. Other duties will include working with the management team to provide financial analysis along with occasional special projects assisting the operations.

ESSENTIAL FUNCTIONS

• Contribute towards the month-end financial statement process including: Invoicing, journal entries, analysis, reporting, etc.
• Reconcile the general ledger accounts
• Monthly review of the Balance Sheet and Income Statement
• Answer accounting and financial questions by researching and interpreting data
• Perform Accounts Payable duties
• Understand and review Accounts Receivable and assist as needed
• Prepare Quarterly/Annual Sales & Use Tax Returns
• Develop and implement accounting procedures by analyzing current procedures and recommending changes
• Serves as a mentor to other team members, providing instruction, support, and direction
• Assist with other various financials such as G&E expenses, collections, budgets, etc.
• Continuously seeks quality process improvements
• Other duties as assigned

QUALIFICATIONS

• Bachelor's degree in Accounting with at least 3 years of experience preferred
• Demonstrated application of in-depth financial, accounting, and business knowledge related to financial accounting
• Ability to think analytically, apply analytical techniques, and to provide in-depth analysis and recommendations using critical thinking and sound judgment
• Ability to communicate effectively, verbally and in writing
• Ability to work and communicate with all levels of the organization
• Ability to handle multiple tasks and interactions simultaneously
• Above average ability working with Microsoft Excel, Word, and QuickBooks is preferred
• Demonstrated ability to work with all levels of the staff and management both as a self-starter and in a team environment
• Ability to plan, organize, and lead the work of others with minimal supervision while developing department goals and objectives consistent with corporate vision and strategies

COMPENSATION & BENEFITS

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:

• Equity
• Position offers a Base Salary
• Medical, Dental, Vision, Life, and 401(k) benefits are offered
• 17 Flex Days (PTO)