Whether your company does construction, installation, repair, or maintenance, all field service companies struggle with improving customer satisfaction and operational efficiency despite rising labor and fuel costs. Paper-based time keeping processes, manual data entry and inefficient field communications are all too common within the field service industry. Many companies are realizing that Agilis Systems’ mobile data solutions technology eliminates manual / paper-based time keeping which maximizes efficiency, streamlines operations, improves management and reporting, and enhances communication. Wireless communications ensure that data is quickly received, providing managers with the real time information necessary to keep operations functioning efficiently, customers happy and revenues increasing.

Common Field Service Issues:

Issue Solutions Benefits I need to find the closest worker with the required skills for this emergency job. LOCATE quickly identifies qualified mobile workers closest to a job. Improve customer service with reduced ‘time to service’ with proper personnel. We don’t know when our workers arrive or leave the job site. LOCATE clocks in and out the worker and transmits to payroll. Increase productivity along with accurate time sheets. Our mobile workers complain about too much paperwork. WORKS enables instant data communications of job details and updates from the field to virtually eliminate driver paperwork. Faster and more accurate billing while completing more jobs per day. I don’t know how accurate the mileage reimbursement reports are. LOCATE reports miles required to complete jobs in the order handled. Reduce operating expenses. We always seem to have too much overtime by our field workers. WORKS alerts dispatchers when field workers are approaching overtime thresholds. Reduce payroll expense. I need a better way of ensuring that our fleet vehicles are kept in good shape. DIAGNOSTICS uses the computer in the vehicle to detect anything wrong in the system. Understanding which vehicles need what preventative and routine maintenance keeps your vehicles in tip-top shape.

Agilis Solution

The Agilis solution dramatically increases productivity and improves accurate job data while reducing errors and manual paperwork. Agilis answers the two elusive questions… where are my construction workers and how long have they been there. Agilis LOCATE software shows you the exact GPS location of all mobile workers and assets on a detailed web-based map. With a push of a button you can playback a ‘breadcrumb’ trail of their entire day / weeks location history on the map. This time tracking information can be transmitted from Agilis directly back to your payroll system.

For those workers that jump from job to job during a given day, the Agilis WORKS software gives your mobile worker instant access to job details from your back office job system and captures the work done in the field, in real time, for each job. Therefore, the office knows which jobs each worker is working on and the status of each job. No more second guessing if the painting is complete at the Jones home or if the plumbing is complete at ABC Company's corporate office. As soon as the Agilis system receives a confirmed appointment, WORKS instantly notifies the mobile worker of their next destination and re-optimizes the remaining appointments to minimize mileage and drive time. Manual paperwork is also eliminated through the mobil, electronic forms provided in the WORKS application. This revolutionary approach to field service is repeated throughout the day, eliminating wasted time for both the customer and the mobile worker, driving up customer satisfaction and operational efficiency while reducing overall costs.

Agilis gives your technician instant access via WORKS to the necessary job details required to correctly complete the job the first time. LOCATE assists the dispatcher by matching jobs with workers that have the appropriate skills and parts to ensure first time quality. Field productivity is greatly increased through enhanced communications and the reduction of service calls when no one is home. According to Driscoll and Associates, companies that re-optimize their service schedules on a real-time basis have achieved up to a 30% increase in work orders completed per day.